Poor customer experience in the parts department. Felt like we were Inconveniencing her day by trying to give Family Leisure business! We walked out and would rather go deal with a company who want... See more
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See what reviewers are saying
Purchased new hot tub October of 2025, went with the "easy" care system. It has been an issue from day one after over $600.00 in chemicals, new filters 3 complete drains and re-fills they finally sent... See more
I still haven't received a shipping confirmation and I ordered over a week ago. also I didn't receive a military discount. im a disabled vet, this is America and I fought for this country and should g... See more
Giving 1 as unable to give 0 stars. Ordered over 1 week ago, got initial confirmation of order and emailed a few days ago to query shipping of my order and no response, no further emails re shipping... See more
Company replied
Company details
Information provided by various external sources
Family Leisure promotes relaxation of the highest order for the entire family. Our product offering has expanded to include pool tables, trampolines, tanning beds, spas, above ground pools, inground pools, patio furniture, game tables, custom fireplaces, outdoor and indoor bars, all of the fixings for outdoor kitchens and more.
Contact info
6283 Oaklandon Rd, 46235, Indianapolis, United States
- 877-775-3478
- customercare@familyleisure.com
- familyleisure.com
1.7
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Family Leisure
Julie - that is wonderful news! We appreciate your business!
Great value and fast service!
April 12, 2020
Unprompted review
Reply from Family Leisure
Daniel, thank you for the feedback!
The Spa Steps were easy to assemble and…
The Spa Steps were easy to assemble and seem very sturdy. I added some non-skid strips on both stairs and they look great next to my hot tub.
April 12, 2020
Unprompted review
Reply from Family Leisure
Agatha, that's great news. Thank you for sharing your experience, we appreciate the review!
Couldn’t go to my local pool store
Couldn’t go to my local pool store, so I was able to get the “drop out” from Family Leisure and still open my pool on time.
April 11, 2020
Unprompted review
Reply from Family Leisure
Corey, so glad we could be there for you! Enjoy your pool once the weather gets warm!
Parts department employee Josh was…
Parts department employee Josh was extremely helpful and did a great job with filling my order.
April 11, 2020
Unprompted review
Reply from Family Leisure
Eric, thank you for the feedback! We are happy to pass along the kind words.
Products arrived in quickly
Products arrived in quickly. Easy to order.
April 10, 2020
Unprompted review
Reply from Family Leisure
Deborah, thank you for the review and your business!
very good fast delivery
April 10, 2020
Unprompted review
Reply from Family Leisure
Sheila - thank you for the review!
Reply from Family Leisure
Hi Teresa. Thank you for your business. We appreciate you.
The in-store cost of this product is always $299 We understand so many people using .com to order products right now so You just missed an online coupon offering the opportunity to order through your local store and receive $70 off. We are going to credit your account for that amount. Please feel free to call the Indy store and order this package anytime you can't pick up. Again, thank you for your business!
Excellent customer service.
April 9, 2020
Unprompted review
Reply from Family Leisure
Thank you so much for the review!
Excellent Results
Everything received as promised and faster then expected...
April 9, 2020
Unprompted review
Reply from Family Leisure
Mike - thank you for your business and the positive feedback!
Reply from Family Leisure
Connie, thank you for your loyal business!
I appreciate you getting my order to me…
I appreciate you getting my order to me in just a few days.
April 8, 2020
Unprompted review
Reply from Family Leisure
Patricia, we appreciate you ordering from Family Leisure
Reply from Family Leisure
Derek, thank you for the review
Thank you
I was given great service from Lynn on my part that I needed. Thank you!
April 8, 2020
Unprompted review
Reply from Family Leisure
Debra, we appreciate your business and your positive review!
Easy and fast !
April 8, 2020
Unprompted review
Reply from Family Leisure
Thanks, Todd! We appreciate the review.
Fast shipping very well packaged Thanks…
Fast shipping very well packaged Thanks A++++
April 8, 2020
Unprompted review
Reply from Family Leisure
Kenneth, we appreciate the positive feedback very much!
I love the app and I love that the…
I love the app and I love that the shipping is fast and free
April 8, 2020
Unprompted review
Reply from Family Leisure
Polly, we love that use the app and shop with Family Leisure :) Thank you!
Reply from Family Leisure
Larry, thanks for the review!
Always provide excellent service!!!
April 7, 2020
Unprompted review
Reply from Family Leisure
Michael, we appreciate your business and nice review
SunChaser Padded Sling Lounge Chair
I ordered the SunChaser Padded Sling Lounge Chair for my pool and it is fantastic! I just have to say that the service from Family Leisure was wonderful. I had a question for customer service and they responded to me immediately. The shipping was quick and free (I think this is based on the product cost), the product is great and the web site easy to use. Great product, fast delivery, great customer service, great web site - I'd say all around an A+++!
SunChaser Padded Sling Lounge Chair
April 7, 2020
Unprompted review
Reply from Family Leisure
We appreciate your business and your positive feedback. In hard times, kind encouragement makes a big impact. Thank you!
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