Poor customer experience in the parts department. Felt like we were Inconveniencing her day by trying to give Family Leisure business! We walked out and would rather go deal with a company who want... See more
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See what reviewers are saying
Purchased new hot tub October of 2025, went with the "easy" care system. It has been an issue from day one after over $600.00 in chemicals, new filters 3 complete drains and re-fills they finally sent... See more
I still haven't received a shipping confirmation and I ordered over a week ago. also I didn't receive a military discount. im a disabled vet, this is America and I fought for this country and should g... See more
Giving 1 as unable to give 0 stars. Ordered over 1 week ago, got initial confirmation of order and emailed a few days ago to query shipping of my order and no response, no further emails re shipping... See more
Company replied
Company details
Information provided by various external sources
Family Leisure promotes relaxation of the highest order for the entire family. Our product offering has expanded to include pool tables, trampolines, tanning beds, spas, above ground pools, inground pools, patio furniture, game tables, custom fireplaces, outdoor and indoor bars, all of the fixings for outdoor kitchens and more.
Contact info
6283 Oaklandon Rd, 46235, Indianapolis, United States
- 877-775-3478
- customercare@familyleisure.com
- familyleisure.com
1.7
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Great experience, but the email I was waiting for telling me about the arrival date or tracking for my order never came. This caused me anxiety as I was afraid there was an issue with the order.
April 16, 2020
Unprompted review
Reply from Family Leisure
I'm glad to hear the experience was mostly good. The email update is automatic with every order placed. Unfortunately it sometimes goes to SPAM or Junk mail because its from a bulk email server. We apologize for any anxiety and would be happy to take a call from you next time to put your mind at ease.
items still have not shipped
items still have not shipped, ordered 5 business days ago.
April 15, 2020
Unprompted review
Reply from Family Leisure
Brad, you were notified that this order was going to ship late because they were waiting for the stickers to arrive. You responded that you were ok with that. So why the bad rating???
Hello,
Yes, that is fine. Will I receive notification or tracking information once this has shipped?
Brad
Hello, it looks like the manufacture is waiting for more of the Sitting On Seven decals to arrive. They said they should have them within the next 7-10 days and will ship it as soon as they get them. Are you ok waiting for it? Sorry for the delay. Thanks
Mike
Ordered the right filter
Ordered the right filter, received the wrong filter
April 15, 2020
Unprompted review
Great to do business with
First time doing business and all went great, no issues fast shipping exactly as ordered
April 15, 2020
Unprompted review
Reply from Family Leisure
That's great news! We appreciate the review and you choosing Family Leisure
Slow shipping
Slow shipping. Normally I get shipments from them next day, two days at most.
This shipment took a full week.
April 14, 2020
Unprompted review
Reply from Family Leisure
Rodger, I apologize for your wait. The nation is experiencing a pandemic and that has effected every industry but especially deliveries. These companies are contracted and are doing their best to keep up with demand when products are limited and staff is compromised. Hopefully, the product we supplied was satisfactory and you will enjoy it regardless of the extra days it took to receive. Stay safe.
No problems at all
April 14, 2020
Unprompted review
Reply from Family Leisure
Thank you, Cyndi! We appreciate the review!
Good product fast delivery
April 14, 2020
Unprompted review
Reply from Family Leisure
Vicky, so glad to hear it! Thank you for choosing Family Leisure.
both instore and online have been a…
both instore and online have been a seamless process with very valuable advice
April 14, 2020
Unprompted review
Reply from Family Leisure
Colby, that's an incredible compliment. We appreciate your business and your feedback immensely.
Great product shipped promptly.
April 14, 2020
Unprompted review
Reply from Family Leisure
Thank you, Robert. We appreciate the review!
Order arrived in seven days .
Order arrived in seven days .
Was notified it was shipped ten hours after I received it.😳
April 14, 2020
Unprompted review
1 week shipping
shipping is slow due to quarantine purchases, products are great
April 14, 2020
Unprompted review
Reply from Family Leisure
Erin, thank you for the review. We do appreciate you clarifying and be aware of the situation. We appreciate your business.
Reply from Family Leisure
Thank you for shopping with us and the review!
I am giving only 3 stars because I was…
I am giving only 3 stars because I was never sent a confirmation email for my order and had no way to track my package. I was not sent an email that it shipped either. I did get my package and it was correct.
April 13, 2020
Unprompted review
Reply from Family Leisure
Tracey, thank you for the review. The pandemic has effected every industry including delivery services. They are keeping up the best they can. Hopefully the product you ordered from Family Leisure was satisfactory. Stay safe.
Reply from Family Leisure
Good news, Trista! We appreciate the review!
Order was received right on time
Order was received right on time. Will definitely use again!
April 13, 2020
Unprompted review
Reply from Family Leisure
Nicole, thank you for choosing Family Leisure. We look forward to serving you in the future!
Always fast and reliable service
Always fast and reliable service. Product availability seems to be top priority. Love them for my pool supplies.
April 13, 2020
Unprompted review
Reply from Family Leisure
Reginald, we appreciate your business, your review and YOU!
Reply from Family Leisure
Albert, thank you for the positive feedback!
Reply from Family Leisure
Rachel, Thank YOU for shopping with us!
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