My kids were able to figure out how to get around the app pretty quickly and eventually disabled it, but it took me forever to figure out how to change settings and was not easy to cancel or uninstall... See more
Company replied
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its not working well. even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices. also cant control whatsapp tele... See more
Company replied
FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn... See more
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We trialled this app to help track our son who was catching public transport to school. The app was not easy to use or set up. To get the full benefits we had to purchase the yearly subscription... See more
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Company details
Written by the company
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Contact info
518057, Shenzhen, United States
- famisafe.wondershare.com
2.0
Poor
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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MY EXPERIENCE WITH FILMORA
As an Independent artist, song writer, I do my own video clips for my songs. I have used many video editing softwares during the past years but since I came upon Filmora I have stuck to it as it is really genuine. So easy to use, for beginners and professionals alike. I know there are many more advanced editing suites out there, but why go for highly expensive softwares when you can do it all in Filmora. I am more than satisfied with Filmora and as long as I keep doing video editing, I'll keep using this software. And what I like most of all are all those little videos included where you can learn tips and tricks to do more advanced editing. And thumbs up for the support from the Customer Service as well.BRAVO to the Filmora Team. Keep it up guys!
November 11, 2021
Unprompted review
Reply from Wondershare FamiSafe
Hi Patbee.
Thanks a lot for your love of this software (especially the advanced editing features). And also, we appreciate your recognition of our customer service. It would be a big driver for us to provide more benefits for our users in the future.
Sincerely.
Wondershare Support
Best video editing platform…
Best video editing platform -Wondershare Filmora Software we're using for our video editing work for the last 3 years and it's extremely user-friendly with lots of best editing insight tools. Also, they have a great support team. I would personally recommend this amazing platform to beginners as well as professionals... Thank You team Filmora🙂
November 11, 2021
Unprompted review
Great Customer Service.
November 10, 2021
Unprompted review
Great customer service
Great customer service. Answered questions quickly!
November 10, 2021
Unprompted review
The staff is great
One time I was having problems with a new update of Filmora, so I contacted support and within 5 minutes the problem was resolved :D
November 10, 2021
Unprompted review
The support staff.
I have found the software to work fine. I have had one or two problems but the support people have been really good and fixed the problems.
November 7, 2021
Unprompted review
I would advise everyone to keep your…
I would advise everyone to keep your money and don't trust this company. I ran into a problem downloading the app on my kids tablet. But dispute several emails they just won't refund me. They need evidence of the problem. They know I haven set it up they can see u haven't used it. I have explained I can't screenshot a app that just freezes and won't download but I am talking to the wall. The same response no refund. What is the technical problem? send them more info?IT won't download. I advise everyone to stay clear of this company...... I got a refund through PayPal I had to open a dispute and they went in my favour. Pay through PayPal is my advice.too little too late. Only getting offered refund after posting review and getting my settlement off PayPal.
June 1, 2021
Unprompted review
Reply from Wondershare FamiSafe
Hi Jackie,
We are truly sorry for any inconvenience caused so far.
We would like to offer you another solution if it is inconvenient for you to send the screenshot.
Our technical suppport team has reached you back and provide the new solution ,please keep an eye on your inbox.
Best regards，
Wondershare Support
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