famliving.com Reviews 4

I don’t often leave reviews, but this sofa purchase was such a disaster I had to say something. It’s hands-down one of the biggest regrets I’ve ever had as a buyer.

Let’s start with the quality—or lack of it. We barely used the sofa, just two of us lounging lightly now and then, and within months, it was crumbling. Three separate parts gave out, which is absurd for something that cost this much. It feels like a slap in the face.

Then there’s the delivery nightmare. We ordered it expecting to cozy up our new place, but weeks dragged by with no sofa, no updates, nothing. We were stuck in an empty apartment, waiting on a ghost shipment. When it finally showed up, we thought the worst was over. Nope.

We sent one broken piece back for repair, hoping for a quick fix. That was three months ago. No part, no tracking info, no timeline—just radio silence. Customer service? A total dead end. No responses, no apologies, no effort to make it right.

I’m baffled how this company gets any praise. Either we got the worst luck imaginable, or something’s seriously off. If I could turn back time, I’d run far away from this purchase. Shoddy product, endless delays, and zero support. Save yourself the headache and steer clear.

FamLiving canceled our booking 2 days before the arrival out of the blue (!) We booked an apartment one month before the stay. We provided all the flight details, credit cards, asked for transfer etc.

Two days before our trip they sent a cancelation email! The false excuse was that there was a problem with our card, but we booked via booking.com and they confirmed there is no problems with the payment!

I called the agency straightaway, and they said that our apartment is already sold out and offered a villa for a ridiculous price! Two minutes after the cancelation email (!)

it is a scam, so avoid not to ruin your vacation

Apartment not up to standard advertised, water leak in the bathroom resulting in ceiling collapsing, no pool towels as promised, no glasses in the kitchen, no hot water until pump was replaced 2 days later.
Also be aware that when you pay your damage deposit
you will not be repaid the same amount, mine was short by £42 which i cant believe was a difference in exchange rates in one week.

One of the most reliable holiday home providers in Dubai! Luxurious apartments at affordable prices, def coming back!