Fanatec Reviews 2,052

From the very first moment, Mr. Chris Schulze kept me well informed about how to try to solve the problem. It seems that I finally need a new PCBA board, and Mr. Chris has been in constant contact with me to find a solution that works for everyone. And so it has been: they are sending me a new board at no cost for the repair of the DD Pro base. A 10 out of 10 for Fanatec and an 11 out of 10 for Mr. Chris Schulze. It has been a great experience, and to all Fanatec users: have faith. All electronic equipment will fail sooner or later, but Fanatec, on their new path of work, are doing things very, very well. Thank you, Chris. Thank you, Fanatec

Chris from Fanatec was very helpful and attentive to my needs even with the time difference, was able to get my problem sorted within a reasonable time and the product is great

I think the support was helpful but quite slow and also not very concise with their answers at times.

Absolutely professional and prompt support from Chris Schulze. Very satisfied!

Rarely have I been assisted by a Customer Support this effective. Gurantee requests opened after my GT DD and Boost Kit presented force feedback issues. Solved in less than 2 weeks including sending back items internationnaly.
Kudos to all the Team and in particular to Chris who's been managing my case. Thanks a lot!

Great support for customers…
Excellent products

Received a damaged wheelbase, opened the RMA, and the process was very smooth.
The only problems were the time and communication, but given that it was the holidays, it was acceptable.

Chris Schulze was very competent and gave always a fast answer and told me what to do until we found a Solution.

I ordered items over a month ago that were clearly marked in stock. I’m still waiting.

The worst part is those exact same products are still shown as in stock, while I keep getting fobbed off with “next week” and vague excuses. Nothing ever ships.

Fanatec went through bankruptcy a few years ago and was bought out, supposedly to fix these kinds of issues. Based on this experience, it looks like the same shady business practices are still there just rebranded/corsair.

Misleading stock information, No communication, zero trust left. I wouldn’t order anything from them again.

I wish they were faster at answering emails and had either a live chat or a call center. Apart from that, Mario has been very good at helping me.

Chris answered all my questions to my satisfaction.

I would like to thank you very much for the excellent service you have provided to me.
Since there are many negative messages online about Fanatec and their customer service, I initially had a bad feeling about how this would all turn out.
However, I am truly very satisfied with the way you helped me and with the fact that I didn’t have to wait days for a response.
My DD pro+ base with f1 wheel was sendit out and repaired and got back to my adress within 7 days (+weekend) .

Chris Schulze from Fanatec is the best! (:

I was asked as a user to troubleshoot things I don't know how to do. Your software is hard to use, not intuitive, and no matter what I write, your tech does not really read it. Finally, for whatever reason, the problem went away...possibly because you pushed out a fix or another version? That is all your guy needed to say! instead of asking me for a bunch of screen shots and asking me to recreate the issue. NO YOU recreate the issue.

The employer Chris was very helpful, and even offered me to send the parts for free of charge.
Thank you for your support.

New to the brand , I had to contact customer support due to damage caused during the assembly of the DD+ on my rig, and I couldn’t be more satisfied with the experience. After just two days, I received a reply from Mr. Chris Schulze, who kindly asked for additional details about the spare parts and my shipping address.
I was genuinely impressed by his speed, professionalism, and willingness to help. Even more surprising was being informed that the replacement parts would be sent to me free of charge. This is outstanding technical support at its best.
Without their help, I probably wouldn’t have even been able to identify the correct spare part. A huge thank you to the entire support team!

The waiting time for a product is a mistake. Zero responses from the manufacturer, zero information, I've been waiting a month for shipping! I wouldn't order anything from them anymore

I’m than enjoyed by Fanatec products and their after sale services. I bought a CSL DD bundle on Amazon and one piece of the table clamp where missing. I contacted Fanatec on their website to report my issue and get answer 24h after.

I’ve been assisted by Chris who was vers efficient and helpful to resolve my issue, and one week after, I received a brand new table clamp directly at home… I’m more than happy with the provided assistance and the reactivity of Fanatec and Chris himself!

Great assistance from Chris Schulze and all the Fanatec and Corsair team support

The guys were so nice and polite and they did a lot of things for me and I appreciate that truly from my heart.

Fanatec Technical Support representive Chris Schulze was quick to reply and forthcoming to address a RMA for a piece of equipment. The issue was solved in 4 weeks (including Christmas holidays).