Fanhome Reviews 

I ordered an item over 2 months ago and I have never received it but have paid for it.
I am utterly convinced that this is a fake company and just a website running a scam. What's weird is that there are pictures of their models and people who seem to have received them. So if they are a real company, they are appalling! Do not order from them!

I signed up for the star wars collection. I’ve received a little over half of the collection. Then the packages just stopped after receiving one each month. I haven’t received anything in over a year. I’ve reached out several times and they say they will get back to me with an update but never do. Signed up for this back in 2023.

If could give 0 stars I would!

I placed an order with Fanhome for a specific model. Over the next few days I got some emails saying they were working some issue, no detail, and would have my order sorted out as soon as possible. I go to check on their website and find they have signed me up to a paid subscription I didn't ask for and charged me for a model I didn't order. I phone up support who insist I did order a subscription, but I have a screenshot of the order confirmation proving I didn't. I send that over to them with screenshots of the bank charges, as they requested, and haven't heard back from them in 2 weeks and three followup emails have been ignored.

Stay away they're incompetent and neglectful!

Had a couple items not included in a package. I contacted FanHome support. First of all, they were extremely helpful. We identified the issue at hand and they fixed it.

I can not wait to get my R2-D2 built and then my next FanHome product ordered.

I have complained to fanhome many times about, how YODEL abandons your parcels out side in a un secured place, just dumped on door steps which is not my address but a neighbours, or just left on the street in a door ways which I have not agreed too, at all times of the day or night, at weekends, for any “ KAREN “ to steal.
I have been in my property and yet Yodel STILL dump your parcel in an unsecured place. Yodel sends you a message to say your parcel will be delivered between 13.00 - 15.00 hours then the GREAT PARCEL HUNT begins after not receiving it.
Taking a photo as proof of delivery is just RUBBISH. May prove delivery to Fanhome but does NOT prove that the parcel was delivered to the right address or person. All the photos prove is YODEL have abandoned parcels in a unsecured place.

Truly shocking.

Fanhome needs to get rid of Yodel as your going to loose stock and CUSTOMERS.

I am on the verge of cancelling my orders with Fanhome due to the rubbish delivery service by YODEL.

Please be carful and pay close attention to how much you pay out to on each order.
I subscribed to the back to the future DeLorean kit got 4 issues and didn’t receive anymore issues for a while called them to find out what was going on the wanted $51 for package 3, then I asked how much the total packaging was at the end of the subscription $2,569 us

I am coming to the end of my build now of the infinity gauntlet I am missing many magazines and parts and haven't been able to enjoy the build due to this in over 4 months, due to some of these parts missing You can not build further, which being as expensive as this service is, it is unacceptable. The quality of the build is good, that's why it is 1 star but for the price it should be, but you also expect a good service.

So bad I have submitted a report to trading standards. I strongly suspect they will be asset stripped and investers will pull the money with no intention of ever fulfilling orders.

Absolutely dreadful service.
Firstly, they don’t tell you the whole truth in their advertisements. In the cost breakdown for each issue, they only tell you the pricing for a handful of the first issues. After that the price keeps increasing every month, and each model your building is broken down into the most amount of parts as possible to keep draining your bank account for as long as possible.
I’m building the Nissan Skyline R34 and the subscription break down only covered the first 6 issues. It was claimed from issue 6 id receive 6 assembly parts at a cost of 11.99 each plus p&p, however, issue 7 was more than that and 8 was even higher (£91!) the price just keeps going up.

They use Yodel as their courier and they are seriously bad. I still haven’t received Decembers issue yet (although I’ve been charged for it a month ago) Fanhome sent an email in December claiming Yodel cancelled all parcels from Fanhome until the 8th of January due to an overload on their network, but we would still be charged even if we didn’t get the issue. it’s now the 20th and Fanhome still haven’t even sent Decembers issue yet (they’ve already sent the usual email for January’s claiming THAT is about to be sent)

Contacting Fanhome support is equally pointless, they’ll fob you off with excuse after excuse instead of dealing with an issue you raise. My first issue sent was left outside on the street by yodel because Fanhome didn’t print my full address for yodel to deliver it, they simply put the building number, not the flat. Luckily I spotted the package and seen it was mine, I brought this to the attention of Fanhome who claimed to have fixed it, they didn’t at all. I manually have to log in to yodel when they have the package to tell them which flat to deliver it too.

I’ve never in my life has so many issues with one company in such a short space of time from being registered.
We pay postage on these issues with our subscription and it’s made to be our fault when their courier can’t do the job, not only do they fault on their own terms and conditions but they are unlawfully changing us for what is really a service they can’t provide to start with.

If you have a subscription with Fanhome, I urge you to cancel it ASAP, there are other firms who offer the same model packages that are far more reliable. It’s a disgusting way to treat paying customers.

I subscribed to the Infinity Gauntlet build in early 2023. With now only two packages left, I have two missing pieces and dozens of pieces I'm unable to assemble until receiving them (I've been waiting since last June). It's been two months since my complaint was escalated and no response. Customer service is clearly based overseas and just says the missing pieces will be sent as soon as possible. However, I now face ending this subscription and just being left with an undisclosed amount for those missing parts to show up...if they show up. This company is horrendous. Please avoid.

Company does nothing to send kits! November and December kits are stuck in tracking "awaiting pickup." Customer service is polite but has no follow up to actually get problems resolved. Calling Monday to cancel my E.T. build. Also asking for refund of previous build kits since they cannot track their own merchandise! Avoid this company at all costs!

If i could give them zero stars i would. I've been waiting for 1 pack for over 4 months and the last two packs for over 2 months. I'm unable to build any other parts as i'm dependent on my missing pack from 4 months ago. In that time i've had two e-mails apologising for that packs that have not been sent out. When i speak to their customer services i get no information out of them. I wish i hadn't started this subscription and 100% will not use them in the future. Their deliveries are a total shambles.

Setting the scene......
In September 2023, I signed up for the Millennium Falcon Build. An iconic part of Star Wars history. Fast forward to Dec 2024, and I'm told that the delivery company they use has some delays due to the festive period - I'm ok with this and understand completely. I'm then told that the delivery company are no longer delivering for them to be patient whilst they source another one. The latest communication is that they don't have the available parts! So Fanhome, which one is it????
Hundreds of pounds spent, and for what? To have an uncompleted Millennium Falcon!!!!

Fanhome as a company I’d give 2 stars, maybe 3…but their delivery process rates a ZERO! Unfortunately, you can’t leave zero stars!
I just started my R2-D2 build in October 2024 and after package 2, the nonsense started! They use OSM Worldwide as their 3rd party delivery service, who absolutely SUCKS! I’ve been waiting over 45 days for package 3, I’ve already received “part” of package 4 (they’re waiting on supply?). They’ll sure the heck bill your credit card promptly but won’t help when your stuff is literally sitting at a warehouse. I’ve called Fanhome multiple times about these issues. The customer service rep is nice enough, but their scripted replies don’t help the matter. I requested a callback from management 3 days ago…of course that didn’t happen. So now I’m resulting to social media. They are letting OSM Worldwide totally tank any collector community respect they have. I actually cancelled my subscription and bought the entire 100 stage build (all the packages) off of eBay!!

The monthly subscription has increased by 400%…. This is ridiculous, it would be cheaper to have a car on hire purchase..
I signed up for this subscription at around £25 a month and it’s now reached near £100 this is crazy, as no warning or notification of changed or clear breakdown of costs involved upfront. Just to be clear this is approx a 400% increase. It is way too much to continue with the subscription. A full refund should be issued as part of a model is useless or alter this back to the original price of £25 a month. I’m waiting for a response for a returns note and full refund.

The model had been good quality but the sneaky underhanded DD is not ok.

Sorry to all the people that have problems with Fanhome. But I have had 5 sets from Fanhome and had no problems with any of them. They helped me finish the Ecto1 and are still working to finish the Enterprise after Eaglemoss crashed and burned.

Sadly this company is over expanding. Instead of completing the orders for the customers they currently have (and those who came over from EagleMoss) they’ve bought more IP and are spending money advertising the new sets and not completing the existing ones. I’ve waited months for items to be available. They use terrible shipping practices and seem disorganized would not recommend.

Fell 6 months behind on the Dodge charger build was told I was going to be fast tracked. The 6 packages to catch up on the build and I was only fast track three packages before returning to monthly packages for the next three and I’m still behind on that build I was also charged for one collection back in September and still have not received that order and I’m behind on the fast cars customer service is a joke you call them and they just give you canned responses and don’t resolve the problem

Do not sign up for anything with this company. All of the bad reviews are absolutely spot on. I actually signed up for trustpilot so that I could write this review. The customer service is appalling. They didn’t send my first magazine with the first Star Trek model and ignored my pleas to send it to me. Just told me no sorry when I had paid for it. When I raised a dispute with the bank they then threatened me with legal action and sent me a really nasty text message on Christmas morning while I was cooking Christmas dinner. Really really shocking and quite scary really as the irony is they breached their contract with me by not sending me the goods I paid them for and then alleged they were taking legal action against me: not the way a company should be operating. The free gifts promised with the subscription never materialised either. Scammers

Don't buy from them! I bought batman collection charged me for 2 sent 1 following month sent me the next 4 plus 1 I missed and still charged me for it this became a pattern and then getting double ups poorly organised I company I can say for certain won't be using again