Fansells Reviews 398

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including diamond paintings, cross stitch kits, and paint by numbers, noting their affordability and excellent results. Many highlight the exceptional customer service, describing it as helpful, prompt, and responsive in resolving issues and providing assistance. The ordering process is generally smooth, with fast shipping and accurate deliveries, contributing to overall satisfaction. However, some people mentioned issues with paint opacity for lighter colors, where numbers and outlines were still visible. A few other people also felt that some kits lacked enough diamonds or had quality issues with sticky binding on coasters. There were also occasional reports of damaged items upon arrival or missing threads in kits.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and overall satisfaction.... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of items like custom cross... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as wonderful, excellent,... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and a strong intent to... See more

Service

Customers had positive experiences with service, often highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more


Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !


Contact info

4.9

Excellent

TrustScore 5 out of 5

398 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Such a lovely company…

This company is so helpful I have made a custom order and I needed help with sizing they were so fast in helping me it was lovely

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful customer service

Amy was very helpful with arranging a replacement when one of my items was out of stock, allowing me to choose a new item with little fuss. Deliveries are always speedy and good value for money.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. I have been ordering from here for a couple of years now. Prices are great and customer service is excellent, whenever there's been a problem with my order they are always prompt to get in touch and let me know if something is sold out and give me the option to choose another or they can surprise me. Never been disappointed with anything from here.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Good

They have amazing customer service and the products are at a very nice price! Would buy again :)

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Can rely on Fansells for good quality…

Can rely on Fansells for good quality and great selection of both Diamond Drill paintings and cross stitch kits, plus accessories. Issues are resolved very quickly and professionally, Used Fansells for a long time now. Keep up the good work.....

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

I was hesitant to purchase as always am…

I was hesitant to purchase as always am from companies online, especially 1s I'm not aware off and not from UK.

But, the 2 X not full colourful life tree special diamond art looked beautiful and I decided to purchase, using PayPal incase anything went wrong .

Tracking was given and updates, with easy to follow emails sent& ordering was simple.

It arrived safely, no problems, tbh! It looks beautiful, especially the drills. I will be honest I haven't done it yet, as have had a lot going on as well as illness.

But from what I can see it looks just like every other kit, I have purchased from other main places.

Now I hope that problem free ordering, delivering will continue, if I decide to purchase again.

Please make your own decision, as this is just my brief and small order experience! But I have to give them credit where it's due!

September 7, 2025
Unprompted review
Rated 5 out of 5 stars

Custom diamond art pictures

I get many custom pictures from Fansell and never have any problems but had 1 with a colour missing contacted Fansell and received it with no problems it’s only site I get them from

October 21, 2025
Unprompted review

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