Fansells logo
Visit website

Fansells Reviews 398

•
TrustScore 5 out of 5

4.9

Art Handcraft
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including diamond paintings, cross stitch kits, and paint by numbers, noting their affordability and excellent results. Many highlight the exceptional customer service, describing it as helpful, prompt, and responsive in resolving issues and providing assistance. The ordering process is generally smooth, with fast shipping and accurate deliveries, contributing to overall satisfaction. However, some people mentioned issues with paint opacity for lighter colors, where numbers and outlines were still visible. A few other people also felt that some kits lacked enough diamonds or had quality issues with sticky binding on coasters. There were also occasional reports of damaged items upon arrival or missing threads in kits.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and overall satisfaction.... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality of items like custom cross... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as wonderful, excellent,... See more

Order

Users describe positive interactions with order, with many expressing satisfaction and a strong intent to... See more

Service

Customers had positive experiences with service, often highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more

Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !

Contact info

4.9

Excellent

TrustScore 5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

These coasters are amazing

These coasters are amazing! I have done a few diamond dots projects but this so far has been my favorite to do. When I peeled off the protective cover on one of the coasters, some of the sticky binding came off. The dots would not adhere to the coaster. I contacted Fansells and they are shipping a replacement. Excellent customer service! I can't wait to find another project from Fansells to do. Thank you for your excellent service!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fansells is a fantastic diamond…

Fansells is a fantastic diamond painting company. Their canvases are so great to work on. There is alot of different painting you can choose from. The prices on the canvases are very affordable!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Clean printing, fast shipping

This was my second time ordering from the site. Ordering my custom printed cross stitch was easy. The printing on the canvas is very crisp and easy to see. Shipping was fast.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Love Fansells

Love Fansells. Never buy my diamond paintings from anywhere but here. Fast delivery and great communication. Can highly recommend

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with this company has…

My experience with this company has always been great. I’ve ordered both diamond painting and cross stitch with them over the last few years and have never been disappointed. Once again my last order of 3 cross stitches were delivered very quickly and the quality of the projects was excellent to deal with.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

Love this site easy to use with endless projects to choose from and customer services are really helpful when items are out of stock helping you to find a placement

October 31, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look