Fanshome Reviews 

171
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were let down by their experience overall. Many customers reported that their orders never arrived, even after significant waiting periods. When products did arrive, consumers frequently found them to be vastly different from their online descriptions, often being much smaller, of inferior quality, or not functioning as advertised. People also encountered significant issues with the company's website and tracking services, often finding tracking numbers led nowhere or order statuses remained unfulfilled. Furthermore, reviewers consistently noted a lack of response to their emails and inquiries, leading to frustration regarding payment for goods not received and concerns about the legitimacy of the business.

What people talk about most

Order

Customers consistently report significant dissatisfaction with their orders, frequently stating that items... See more

Product

Users describe negative interactions with product, frequently reporting that items received do not match... See more

Website

Reviewers express strong dissatisfaction with the website, frequently describing it as unreliable and... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication after... See more

Payment

Reviewers highlight negative aspects of payment, with many customers reporting that they paid for items but... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Would give minus if I could total scam wish I had read reviews before buying . Bought ww2 model airplane advent calendar TOTAL RUBBISH . Not a model at all . Just small rubbery plane could have come f... See more

Rated 1 out of 5 stars

Interactive dog toy received eventually . Site implied ok for all dogs and yet when received the toy is smaller than expected , requires charging via usb , it’s hard plastic and them to top it all the... See more

Rated 1 out of 5 stars

Ordered whiskey adventure calendar on 14th November, site saying it has been fulfilled but nothing delivered. Absolute scammers. Stay away from this site. I’m reporting this and asking my bank to inv... See more

Rated 1 out of 5 stars

I ordered 2 blood wrist monitors almost a month ago, there tracking service is a joke. Despite many complaints to there customers services,just received a note saying Oder dispatched but no tacking nu... See more


1.2

Bad

TrustScore 1 out of 5

171 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(171)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have still not received my order

I have still not received my order - “Scammers” why are Klarna dealing with this so call company, obviously cheap crap from China. Won’t be using Klarna again or anything advertised on Facebook. Not the first time this has happened!

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 3 bottles of mould stain…

I ordered 3 bottles of mould stain remover at a cost of £44.98. I never got a confirmation email. The had my address incorrect on the screen. I tried to contact them via their website with no luck. They lie that they are UK based. Its a SCAM company in China, DO NOT ORDER FROM THEM!

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company ! The photo and description of the product are nothing like what I received .
Charged £30 for x2 mosaic diy mushroom kits and they came as two plastic coasters
They won’t refund me my money

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. Ordered DIY mosiac kits and only received an awful plastic bit of tat instead. Have reached out the company several times and heard absolutely nothing from them. AVOID AVOID AVOID

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Been conned I was lead to believe they…

Been conned I was lead to believe they where make your own mosaic plaques and they arrived as a piece of plastic with a rubbish picture on they conned out of £36 quid. So disappointed never buy from these gonna ask for a refund!!

November 9, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. What you order and what you receive are two different things. ordered a mosaic kit but received a pathetic piece of plastic with the picture on. They never refund you and it is a total scam....DO NOT USE THIS COMPANY

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company - placed an order in May - not received yet. Tracking number didn’t work and despite three emails have not had any response from them! Sure this is a scam company an will definitely never use again!

August 20, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would. They lie about their company as in . Co. Uk. It’s Chinese, really awful standards. Delivery takes an age. Operating an ignorant customer service. DO NOT USE THIS COMPANY OR ANY ASSOCIATED WITH IT.

July 12, 2024
Unprompted review
Rated 1 out of 5 stars

Don't use this company

Absolutely abhorrent service from this online store, have no contact from them . No guidance about shipping etc and it's been a month, they don't even bother to get in touch.

Do not recommend and shipping is expensive also for the slowest service

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

Scam company! Please don't use

Would give 0 if I could. What a scam company. Ordered a bathroom washcloth in April and still haven't received it. They replied to emails that it's on its way with tracking number, which didn't work. Complained to PayPal and got my money back now.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

Items never arrived

Items never arrived, I sent a number of emails chasing. Eventually gave up and asked for my money back. Had an email saying they could send a replacement or refund. I confirmed I wanted a refund, heard nothing since and still fighting it. Do not buy from this company!

January 21, 2024
Unprompted review
Rated 1 out of 5 stars

Genuine Scam

The product never arrived. The company ignored my emails. I had to raise a dispute via PayPal to get my money back. This is a scam. I doubt the products even exist.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Do Not Buy

If I could give zero I would another scam company, ordered a pair of shoes never came and won’t respond to emails DO NOT BIY FROM FANSHOME

March 13, 2024
Unprompted review

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