Fantastic Furniture Reviews 

Absolutely terrible service! They take your money and do not deliver on promises then ignore your emails. Getting a refund is virtually impossible to do. If you want a 60 min collect order I would suggest u rather use another company that delivers in a week and you would get better service.

no sales people on the floor to even advise of what you can have or options, they just stood behind a desk and did not move at all. went and asked for a white tublar single bed base, said i thought it was a blanko. I had the brand wrong it was a gecko. the guy behind the counter was just a smart ass and just couldn't stop telling me they don't do blanko. even after saying there was one out the back of the shop and telling him exactly what it was i was after he just wanted to be an idiot and dictate to me it was online only and they don't sell them. he did not even offer to have a look on the screen right in front of him. worst service ever and that guy should not be in sales. will never shop there again even if they are cheap, do your self a favor and shop at amart instead. Rudest staff i have ever met at the Gepps cross store.

This Company is pathetic..Do not buy online…3 months
Did not receive my order . The store is only 5 kilometres from my home…No Customer Service. At all .Trying to get a refund is pathetic.

Bought 7 sets of ceiling lights online from FantasticFurniture. They arrived fairly swiftly and without issue, and the product is great! A fraction of the price of very similar items from other major suppliers and seem to be good quality.

I was hesitate to buy from them because of the other bad reviews here, but I couldn't fault my experience (maybe I was lucky).

If I could leave zero I would, but there is no option for this, I ordered a ruby one seater lounge chair and was told 6 weeks, this time has passed so I call the store to follow up,I’m now advised 15 weeks, I ask to escalate and was told I was not able to complain or escalate this matter. I’m appalled that it has come to this….if I was told originally this length of time I would not have ordered. Atrocious.

I order a dinner setting and bar stools back in early April 2022 and they took my money for this order. It is now end of October and still no order. It said online 12 weeks wait....... clearly that is misleading the customers. I get told my order was getting delivered today and I took the day off work to wait for this delivery. I am a small business owner and have lost a days income waiting on this deliver to receive a text message saying "your delivery has been cancelled sorry for the inconvenience" no phone call, no reason, no rescheduling of deliver. This company is disgusting!!! Buyers beware they are happy to take your money but you will NOT receive your deliver when they state. Go to another furniture shop.

Ordered drake sofas took 12 weeks then not very comfortable reordered Hamptons 1, 2 and 3 seater with chaise still took another 12 weeks then wrong one turned up so went back reordered still another10 weeks , but in the meantime took me 7 weeks to get a refund from the first order had to speak to so many who had no idea, appalling service, finally got money back and new sofa, but would never order from them again,,,kim

It's their delivery company which is extremely bad - AVOID Hunter Express as all costs.
Supposed to keep you up to date re progress, supposed to advise when delivery due, supposed to leave note if not home so can arrange a time.
Did ZERO (one email at start saying item picked up in Melbourne - I'm in Brisbane)
Dumped item on front patio.
I can't move it; they refuse to come & rectify, agro, deny their problem.
Fantastic Furniture going out of their way to assist & get it inside.

I want to give a 0 star but there is no such option. I ordered on 7th Sept and I was waiting at home full 2days on 13th and 15th both date they were expected. And I requested the refund and they say they cannot refund until the supplier response and they cannot reach the supplier. I didn't even know that this item is from a supplier. Never buy a 'online exclusive' items which are made and delivered by some lousy suppliers.

Worst customer service and delivery ever. Avoid this place at all cost. They are full of excuses for not delivering. The delivery drivers rude. Customer service staff hang up. Don’t even bother ordering from them if I could give them 0/10 I would

I recently bought an online only wooden toy box for $99. It is cheap but I thought give it a try. Went to assemble it, the metal pieces (that turn to lock wooden pieces together) were too small to fit in the holes, completely loose. That piece was such bad quality, one of them broke into 3 while turning it. Couldnt believe it was possible for these things to actually break? I thought to myself yes Ikea is totally worth the extra money, their metal pieces do not break EVER. Customer service was ok abt it though, they organised a driver to pick it up for a refund. (I sent them a video and photos).

The delivery itself was bad. I live on L2. I opened the security door to let the driver in. I waited, but soon realised that he wasnt coming up. I went down, there it was left in the foyer. I had to drag it up with a bad back. I will never buy from Fantastic Furniture again

What a terrible day I've had today. Waited all day. Rude and unhlepful delivery people eventually turned up hours later, after waiting all day long. They were not prepared to wait for the Real Estate Agent for 15 minutes, so they took off with my stuff. Waiting to see how Fantastic resolves this one for me.

I placed a lounge order in May and it arrived in July. One of the seat fabric seat was damaged and there were marks on fabric at few places (clearly visible). I made a complain to their manager Daniel (Warrawong store) and was told their head office will look into this. After waiting for 2 weeks, I called them and spoke to other colleague Damian who told me that this is not a $4000 purchase and it will take as long as it takes. I was forced to make a return of sofa and he couldn’t care less if a complain was made against him. Seems like company doesn’t care about its customers. Later I spoke to their customer service team and was told that they don’t have any authority over Warrawong store. She put me on hold to speak to the store manager and soon, I was informed that store has decided to collect it; I have got no other option then to return it. Warrawong store operates on its own and follows their own policies. No wonder why this store’s employees are so confident after treating their customer like this (as their manager has got their back) and why Fantastic Furniture still lags behind its competitors. Poor service. Will never recommend ever.

Ordered a bed six weeks ago. Ten days ago I received half of it. It took two hours to get through to customer service staff, who were unable to explain how or where the other half of the bed was. A week later and they finally attempted to deliver it during the one hour I wasn’t here. The delivery company refuses to advise a delivery window or even date via text or phone call “because we don’t supply our drivers with mobile phones so they’d have to contact you at their own cost.” It’s too big to collect in a private car so I guess we’ll just have to keep playing tag until they show up on a day I’m here to receive it, or they return it to the sender, whichever comes first. I’m never buying anything from Fantastic Furniture again. Do yourself a favour and take a course in furniture making — it will be faster, cheaper and better quality than this dross.

I bought a lounge suite way back in January , and was told it would be delivered in March ( Covid) No advice when time came, so I called the store ; still in China or onboard a ship. Then part of the order arrived, and since then two failed delivery promises for the rest of order.

The worst delivery service ever! Staff in store were amazing but after that it all fell apart. Advised delivery of king size mattress between 7am-10am. They delivered incorrect mattress at 5pm and left before we noticed.

It was impossible to reach customer service team, phone line automatically cut me off due to claimed high volumes and a message to use online chat.

Met by a useless bot in online chat with unrelated options for selection and cut me off and ended chat twice.

4 days later customer service email me asking for photographic proof, and then after providing images they told me to go online to arrange changeover, not sure why the customer service rep couldn’t do this?

Immediately after receiving the last email I jumped online and was advised that I could not book delivery as it was out of hours and had to try the next day.

Rebooked delivery (earliest available slot was 2 days later), then notified on the day my delivery was cancelled.

Finally managed to speak to customer service rep explaining that a giant mattress was taking up my entire front lounge for a week only to be told my delivery had been cancelled because the drivers damaged it upon loading.

At least this rep was trying to be helpful but advised that the earliest delivery slot with courier was another 2 days away. You would think that if a company had messed up a delivery they would try to rectify asap rather than let it drag on for almost 2 weeks.

Fantastic furniture management really need to carefully rethink their partnership with this abysmal service provider.

If I could give them a zero I would. I ordered a bed frame nearly a month ago and it is nowhere to be seen. I have had TWO deliveries cancelled on the day of the delivery 30 minutes into the delivery window so far. The only way to contact them is online and they say they’ll look into it and call you and they don’t. Don’t bother about lodging a formal complaint either - no one responds. It’s an absolute joke - go elsewhere!

This would be zero stars. Atrocious customer service who just palms you off with non-answers. First it was Shereen and then Mary who were condescending and just downright unhelpful. Not only do customer service not answer product questions, but my wardrobe was also delivered damaged. The delivery driver asked me to carry things up to the apartment (I refused as I have an injury, hence paying for delivery) and now Mary is not only unhelpful in escalating matters, but she is just plainly rude. I am well within my rights under Australian Consumer Law to request a partial refund for the damaged product and lack of service. Sort out your customer service training Fantastic Furniture as they clearly don't like what they do.

Horrible service. Ordered a bed for daughter said it would take up to 5 weeks. 8 weeks later still nothing and every time I call they tell me it is not their problem but a stuff up at the warehouse. I paid my money to fantastic furniture so they are accountable. Really disappointed with the customer service and do not recommend at all.

Bought a sofa. When it arrived it was faulty & could not be assembled. Rang the store who said they would collect it in 2 weeks and refund me. They collected it and I have been waiting for 4 weeks for a refund which has not arrived. I have rung the store every week to request the refund and told a different story every time by a different sales person each time. They said someone would call me to get my bank details...didn't happen; next 3 times I rang my bank details were taken and they said these would be passed on to the appropriate area and money would be in my account within 4 days. I still have no refund, no sofa, no satisfaction. Very upset. They said there is no other department within their company that I can contact to escalate my problem. The WORST company I have ever dealt with in all my 75 years. Please do NOT ever buy from this company. Disgusting customer service.