Fantastic Furniture Reviews 

How the hell can this bloody company justify its delivery cost I’m about to order a $340 unit only to be charged another $88 on top , whata joke absolute RIP OFF 👎😡

Brought two tall boys from fantastic furniture in February my partner tried to put them together the instructions did not match what actually came in the box there were missing parts and some of it didn't even go together so we rang them they told us dismental it and put it back in the box but we couldn't as the instructions said to glue parts which wouldn't come out they they than reckon they couldn't take it but ended up taking them. A few weeks later got a phone call that my $600 refund was processed back into a cancelled bank account so rang them up and told them the account has been cancelled they than said no it's with your bank this has been going on since we keep ringing customer care they have you hold for 1 hour than when they answer and you ask for a manager they reckon they are in a meeting my mother in law has even jumped on the phone for me and ripped it up them still no refund it's pretty suss I wouldn't buy from fantastic furniture

Purchased cupboard inserts via click and collect. ‘Ready in 60 mins’ however received an email to say issues processing payment so we went into the store that day and spent another $2000 so we could get it that day. Sent an email advising to cancel our click and collect and to refund our first order. Was told it would be 24-48 hours to get the money back into our account. Now been 5 days and still no refund. Got told it takes longer cause it’s a ‘rejected’ payment. Should be quicker considering the payment didn’t go through in the first place. Just BS. Terrible service and great at taking peoples money instantly but taking forever to give it back. Asked for financial dept number to call them and no response. Can’t even find a number on their website to call anyone to discuss.Not happy at all!

I've had 2 couches from Fantastic furniture. They sag and you need to put wood under the seats,but they are affordable. I purchased a 3rd couch they are no longer cheap and the delivery man refused to deliver it saying he couldn't park even though I gave explicit parking instructions. To get a Refund I had to jump through hoops. Why? Just Refund me into my card.It took 2 weeks to get my Refund.Terrible service, rude staff. I will never shop there again. I went to Harvey Norman and paid a lot more but there was no delivery problem, it was all efficient and pleasant and I now have a couch I don't need to put wood under. Fantastic? More like F. up furniture.

I had bought furniture from the store and paid them to have it delivered. However, the delivery guys badly damaged my home, they tried forcing the lounge through the doorway and ripped the door off the hinges causing permanent damage, I have been left with no door as the door has been ripped from its hinges and an open home, I rang the store and they said there’s nothing the store can do for me , but didn’t offer to come out and fix it and they didn’t offer to organise someone to fix the damage done by the delivery guys. This purchase from the store has been an absolute nightmare..it has been a month since the damage and fantastic refuse to give any assistance or help , I ended paying myself to get the door repaired.. huge disappointment..

We ordered Como storage bed and one of the drawers were broken due to which we asked for an exchange. Till now the issue has not been resolved and literally we are sleeping on the floor with our 8 month old baby. Extremely annoyed. Pathetic service. Never going to recommend

Terrible customer service!! Very rude and unhelpful!! Waiting for my delivery for 6 weeks! Do not use this company!!

It’s been over three months waiting on my sofa no callbacks just excuses! Don’t order a sofa from them unless you want to be stuffed around. Need to get compensation as I have waited all this time no resolution. It’s awful so unhappy and appalled.

It has been more than 3 months since we order sofas .. mo communication whatsoever!!
It’s unbelievable.. already paid and still waiting ! No update whether it has been delayed or etc ..

I ordered a side table online for my home. I got a message to say my order was ready to be picked up but due to work commitments was not available to pick up within the 7 days, so I took a full day off work to pick up my item. only to be told they have no record of my order. I called customer service who said they would sort it out and get it delivered to me. I got a text a week later to day it’s ready for pick up. When I called the store they said no I would have to pick it up. I expressed how the customer service said it would be delivered and she said no that’s not the case and it can’t happen but would hold it for 3 weeks so I can pick it up. I will not be using fantastic furniture again, horrible customer service and no apology about the inconvenience.

Worst company and customer service I have ever had the displeasure to deal with. Went to pick up my order which I was informed was picked and ready to collect. Get to the store and told to go round the back to pick up. Was then given the completely wrong unit and told that it was the correct one. Got attitude from the warehouse worker because he'd been rucked by his manager who said it was definitely the right unit. Even tho it was the completely wrong size and there was only one of them, we'd turned up to pick up 2 bedside units which we'd already paid for and they obviously didn't have, thanks! The incompetent warehouse worker, who obviously has never been trained in customer service, telling us to go look in the warehouse for it if we didn't believe it. Truly shocking. Next the manager comes out and she is equally as helpful, apparently none of this is her/their fault?!! It's your company, you are the manager, so manage it. Tells us this is a common occurrence, no apology whatsoever. It's like we are in the wrong somehow. Then says she will have to sort out a refund, well yeah, you've told us to drive all the way there to pick up something that you don't even have! She then walks off and we are left standing there for 15 minutes, she doesn't come back. We drive back to the front of the shop, she's walking around inside moving furniture around!! Eventually we get our refund, although she's constantly telling us that it's not her fault. No signs of an apology. Refunds us, obviously we have to now wait 48 hours for the money to go back into the account. No units, lost 2 and half hours of the day and nothing but attitude from a very very poor company with no customer service skills. STAY FAR FAR AWAY FROM THIS COMPANY!!!

This is the worst website I ever used! Very frustrating experience

We ordered two chairs and couch from Bendigo Store on 18th November, paid deposit and were informed 10 to 12 week delivery but may be earlier. Rang store and were told couch was in but waiting for chairs. Advised store to send couch out but when ringing today was advised chairs had arrived and were waiting for final payment. We were not informed chairs had arrived and that the store was waiting for final payment and that no arrangement had been made to send out couch as agreed when payment had been made for couch. The staff in Bendigo Store do not want or will not accept any responsibility once orders are taken and will mot follow up with customers queries
Will not shop with them again.

I've heard the rumours, about this useless place (Moore Poor service Park), but still went hoping to buy something. After 40mins I settled on the Drake set. Looked around for staff, 2 females were stationed pretending to wipe dust off items near their counter. It was 10am, quiet Monday morning. During this time neither of the few customer's were greeted or asked if we required assistance.
If they can't answer questions, they will send you to the website or ask you to email the store manager. Dont expect to be given the details. They dont go out of their way to assist.
I saw 2 potential sales walk out the door. I would have been the 3rd in a timeframe of 40mins. The opportunity to close a sale was there, unfortunately the lack of service or product knowledge was not.
PS: I wrote an email and followed up with a phone call a week later, only to be told she has read my email but is busy serving a customer & she will get back to me soon. Two weeks on nada. Come see for yourself how slack the team at Moore Park is and tell all your friends. Alexandria are much nicer, thanks for sending me to them.

I would like to give 0 star for Auburn Fantastic Sydney
Horrible customer service that I ever experienced
I bought TV unit from them and when I took home some material were faulty and damage I just waste my time for getting to shop and then warehouse and again back to shop to replace it I waste my valuable time and of course this expensive petrol too
When I went to shop and speak with one of staff she is so rude her name is Jo Jo her attitude was so terrible and the way she was talking to customer was horrible wonder why was she working there if she don’t know how to handle complaints and be polite with customers and then his supervisor came off in attacking mood he was worst then his staff His name is Dinesh if you anyone ever come of with this guy Dinesh be careful
Being regular crusty I went there but after experience that bad attitude I will never ever go that shop in fact in any other fantastic Firniture who knows
I am also business woman and I do know well how to handle customer complaint and listen them politely but these people don’t they are animal

The table I ordered did not arrive with the rest of the delivery on 23/12. I advised the Casula store immediately in writing as it was after hours. I called the store the next day and they accused me of accepting the table and lying about it. The staff member then accused my Husband of lying because according to her, he signed for the delivery. No he did not, and despite me asking multiple times to show me the delivery receipt, they refuse.
Casula refused to help me with this problem, even after explaining our old table had already gone to the rubbish and we would be without a table for Christmas dinner. I called their other stores and found the EXACT table in their Campbelltown store. Campbelltown advised I would have to buy this table from them, but not to worry, deliveries go missing, and Casula would issue a refund for the lost table. I called their Casula store to arrange the refund and that staff member demanded I tell them who told me I could get a refund, stating "That's not how it works", and then threatened that she was going to call Campbeltown. I was in the carpark of the Campbelltown store, so my husband and I went back in the Campbelltown store and heard the entire conversation between the 2 stores. Phone calls to their Casula store and Customer Care go nowhere, and they do not respond to emails. Just yesterday they sent a return receipt for me to return the table for a refund because (according to them) I changed my mind; I cannot return a table I did not receive. They are refusing to refund and refusing to provide evidence that the table was delivered other than 'the system says so'. Absolutely disgusting service from Casula store and this saga is still ongoing from 23rd December. Customer Care claim they will ring you back / have it resolved, they do not. Almost 2 weeks later and still no solution nor refund. I am now out of pocket for 2 of the EXACT SAME TABLE, only physically having 1 table, and trying to get someone from FF to assist me in getting a refund.
I ordered & paid for 1 Table, you did not deliver it. I paid for a 2nd table and collected it myself 24hrs after the apparent delivery. I only have 1 table. Surely it isn't that hard to understand.
I have all the evidence of this issue, including phone logs and will be taking it further.

Placed an order for a rug online on the 6th of October, given 3-4 week estimated delivery time. At 4 weeks, contacted the store, they said there was a delay, another 2 weeks. After 8 weeks, contacted again, they said another delay, would be another 2 weeks. Annoyed, I requested the order be cancelled. Received notification on the 2nd of December that my order was cancelled, noticed no refund so called to find out, they said a refund would take 5-8 business days to process. On the 2nd of January remembered I needed to check to make sure the refund had gone in, surprise surprise, no refund. Called store, they had no answer, saud they'd call back. 2 hours later I receive a call saying oops, there was a system error and refund not processed. It's processed now and will take 5-8 business days. Fantastic STOLE my money for over 3 months (at this stage i still don't have my money) and made me chase after them. Terrible, awful costumer service, horrible business and I will never, ever deal with them again. And you bet I'm telling everyone I know about this experience.

This company loves to take your money but doesn't deliver good service or furniture.
They lie about looking into where my bed is, u call 3 times and still haven't any answer, I spoke to someone on chat and still can't give me an answer, I'm so peed off, need this for xmas .
Looks like my daughter and Grandaughter are sleeping on the floor 😡😡😡

This company is so pathetic !! They gave me a bed which was broken. Told me they’ll send it out the next day. When I heard nothing and my partner called they said we sent a text saying a week. Which was a lie. Then they told him a week. When someone else called they said it was meant to be there yesterday. This store is not worth the stress and the staff are incompetent. I would not buy from them!

My client wanted to pick up two items and not completer the whole order but their system didn't want to get out of it which is fine but when management came out she didn't want to push cash and then do a refund and expected my client to pay $1,020 instead of fixing the problem and when I told them it was their f up she told me not to swear at her so I said well it's your mess up and the manager refused to acknowledge what I was saying and asked us to go and take a seat while they fix it. The two male workers were very lovely and helpful and apologised for everything but management was very poor.