Fantastic Furniture Reviews 

I purchased a mattress online. The product quality was poor so I tried to return it. They wouldn't honor their own policy and provide me with a refund. They were not willing to help, so now I've had to go purchase a new mattress elsewhere and I'm left with a faulty mattress sitting in my hallway. Thanks fantastic furniture for wasting my time and money

Cannot navigate website due to lag etc. Tried several different days.
What's wrong with them

I purchased a sofa online in January from Fantastic Furniture Capalaba QLD. The wrong sofa was delivered. This has now turned into a 4 month saga. I keep calling to get updates. First the missing piece wasn't ordered, then it was, then it was wait until it arrives (that was 2 months) now it is in store and we will deliver it (3 weeks) and not today Maddie says they keep calling me and I don't respond but I just spoke with someone on Saturday and was assured (again) that it was being delivered. Maddie now says I can come into store to collect it. Seriously, if I could come into store and collect it I wouldn't have paid for delivery in the first place. Nor should I be expected to pay for delivery a second time when they got the order wrong the first time. I am so frustrated and fed up. I have made so many calls and wasted so much time, all for a 3 seater sofa and chaise that I still don't have. Suffice to say, I won't be buying from them again.

Fantastic furniture and their online support staff are an absolute joke! I recently purchased a queen-sized bed frame from their online store. The only communication I received from them throughout the entire process was the confirmation email stating they had received my order. The email stated it would take 1-7 business days to receive an additional email stating my order was ready for delivery, and would then be able to arrange a suitable delivery date. This email never came. I contacted Fantastic Furniture on the 7th business day asking where my order was, and I was informed they would contact their supplier for follow-up. In the meantime, I moved apartments. When I moved into the new apartment, I found I had an attempted delivery card from ‘Aramex’ stating I was not home when they had attempted to deliver something (I had no idea what they were trying to deliver or that it was my bedframe, as I had received no communication from them about it). When I inquired about my options of collecting the parcel, I was eventually informed I could either collect it myself on the other side of the city, or have an attempted re-delivery at an additional cost. I was then required to drive to Port Melbourne to collect this unknown parcel in my own time in my own car, using my own fuel and paying for tolls. When I arrived, I found that the parcel was my bed frame. As I have a Mazda 2 car which is very small, I was forced to try and shove the bed frame into my tiny car to take home. Neither Fantastic Furniture nor Aramex had told me the bed was ready for delivery, that it was coming on a particular day, that it was out for delivery, or that delivery had even been attempted. I then contacted Fantastic Furniture about this, requesting a refund for the delivery fee ($41), as I had not had the bedframe delivered, but instead had to go and pick it up myself. The Fantastic Furniture staff then stated as their delivery partner had supposedly ‘delivered’ the parcel (despite it not being delivered, and me having to go and collect it), I could not receive a refund. The staff have been completely irrational with their so-called justification about why I can’t receive a refund for the delivery fee. They continue to repeat the same thing, that the delivery fee covers the time from their partner warehouse to my location, but as the delivery was unsuccessful, they took it back to their warehouse, and as my order was received, I won’t be getting a refund. What they can’t seem to understand is that the delivery was never going to be successful, because they never told me a single thing about the delivery, and I had no idea it was coming. Shame on you Fantastic Furniture for robbing me of the delivery fees when the delivery wasn’t even made, forcing me to use my own fuel, pay for tolls, and try to fit the very large parcel into my tiny car!!! It is absolutely unacceptable that this has occurred and good luck getting any future purchases from me again.

The delivery came promptly and on time as promised.

The two gentlemen who delivered the lounge suite were very helpful, courteous, and polite.

I am very happy with the service and my new purchase.

The staff at West Gosford store were very helpful and answered all necessary questions.

I moved to Port macquarie and needed furniture so visited fantastic furniture there I bought a bed but needed more furniture to which I was told have a look around what's here is what we have. I went to maitland to visit family and decided to call in there at fantastic furniture rutherford the staff there were amazing I explained I needed a whole house full of furniture so didn't want anything expensive the young man grabbed a pen and paper and took me shopping. After choosing what I'd like he told me to call them and give them the list so I did and I bought my goods over the phone. A big thankyou to the young man who helped me that day these people are an asset to this company ill shop there in preference to anywhere else thanks again guys

Capalaba Brisbane I have been waiting for my furniture since last Wednesday all because the staff member pressed the wrong didgits for my phone number now I am supposed to get my furniture tomorrow but driver has wrong number they say all they can do is email them what happens if they don't read email it's ridiculous that the staff can not ring or text them will be ringing head office first thing tomorrow

My very elderly parents visited the Prospect NSW store today to purchase a chair. My mother is in a wheelchair and there is a lift. Kudos for being an accessible store. They found the chair they wanted. It was the last one and floor stock so it was discounted $50. Two of the very helpful staff dismantled the chair so it would fit in their car and helped them to the car with one pushing my Mum and the other helping my dad carry parts of the dismantled chair. Overall it was fabulous service from the two staff members.

Well, I have purchased from Fantastic Furniture previously, the experience I had from FF Helensvale was the most appalling. I made an order and in discussions with the sales lady, I opted for delivery and it was agreed for an afternoon delivery. I was advised that I would receive a text with the delivery time and if that time was not suitable, I would have the option to make another arrangement. I have to drive 5.5 hours so the plan was to get there by 12:30pm - all planned perfectly. I received an SMS just before 5pm advising the delivery would be between 7-10am. Ok - so I am not going to be there as per the discussion with the sales person. I ring the store to 'fix' the error. This is when things went from reasonably annoying to downright disgraceful. I spoke with "Darlene" who told me we never give customers the option of afternoons, I asked if she was calling me a liar and she basically agreed that I was incorrect. Blamed 'the new girl', was totally defensive, obstructive and defiant. Darlene is not recommended for dealing with the public. She was nasty and accusing and cut the call short, said she would have the manager phone me and hung up on me.

Went to Auburn store on Thursday night absolutely disgusted with the two girls working 5 groups were looking around we only got a little help because we went to the counter one girl talking to the warehouse guy I think his name was Blake as the phone was on speaker the conversation was ridiculous they both need to be sacked we left your store as most of the other customers did we then went to freedom and bought a $5000 dollar lounge and the furniture we required total cost $9000 this was around 6pm disgusting

Bpught a glass cabinet. Each side has 6 holes for the 3 shelves. Got it home, assembled it. It only had 5 holes on 1 side. Was very frustrating given it took 3 hours to assemble. However. I called this morning. And the guy who works there was very very nice and helped me out. Instead of carting the whole thing back he let me take the defective side in for exchange. Id say he deserves a beer. The ladies who sold to us yesterday werent very helpful though. When we went in, there was no real old fashioned service, or even aknowledgment of us. The guy wasnt in yesterday. But, he was so helpful today. I just wanted to give him a star for being so nice on the phone, and acfually rectifying my issue.. he was delightful to speak to, and great at giving me options. I might still buy from there just because he was so helpful, and has excellent customer service. But the service yesterday was notably quite bad. As there were 2 ladies on and none really made any effort despite us being the only custimers. ( osborne park store.)

Twice I’ve visited the Maroochydore branch and their warehouse pick up in Wises Road. On both occasions the staff at both places have been amazing. The furniture may be cheaper but the salespeople and warehouse workers are of the best quality, so helpful, very professional and always have a genuine smile.

DONT ORDER ONLINE OR CLICK AND COLLECT!!!!
AS THEY TAKE YOUR MONEY AND DONT SEND YOU AN ORDER EMAIL AND THEN SAY THAY HAVENT RECEIVED THE PAYMENT WHEN ITS GONE FROM YOUR BANK ACC - YOU HAVE TO WASTE YOUR TIME CHASING YOUR MONEY .. AVOID LIKE THE PLAGUE!

I recently had the pleasure of shopping at Fantastic Furniture, and I must say it was a pleasant experience from start to finish. As a budget-conscious shopper in search of stylish and affordable home furnishings, I found exactly what I was looking for on their website at fantasticfurniture.com.au.

Product Variety (5/5): Fantastic Furniture offers an impressive range of furniture and home decor items. From sofas and dining sets to bedroom furniture and outdoor essentials, they seem to have something for every room and style. I was particularly impressed by the diverse selection of products catering to different tastes and preferences.

Affordability (5/5): What truly sets Fantastic Furniture apart is its commitment to affordability. The prices were more than competitive, and I appreciated that they didn't compromise on quality despite the budget-friendly tags. This made it possible for me to furnish my home without breaking the bank.

Quality (4/5): While the overall quality was good, I did notice that the quality of some items exceeded my expectations, while others were more in line with their price point. It's essential to read product descriptions, check materials, and consider the intended use when making a purchase.

Online Shopping (4/5): The fantasticfurniture.com.au website is user-friendly and easy to navigate. I appreciated the detailed product descriptions, clear pricing, and images that accurately represented the products. The online shopping experience was smooth, and I had no issues placing an order.

Customer Service (4/5): The customer service was efficient, and I received prompt responses to my inquiries. Delivery options were convenient, and the delivery team was courteous and professional. However, I did find the response time for post-sales support to be slightly delayed.

Assembly (3/5): Some of the furniture I ordered required assembly. While the instructions were clear, the assembly process was a bit time-consuming. It's worth considering your willingness and ability to assemble furniture when making a purchase.

In summary, my overall experience with Fantastic Furniture was positive. It's an excellent choice for those seeking stylish and budget-friendly furnishings for their homes. The vast product variety, affordability, and user-friendly website make it a go-to destination for home decor needs. However, it's essential to pay attention to product descriptions and materials to ensure you're getting the quality you desire. Fantastic Furniture lives up to its name, providing fantastic options for furnishing every space in your home.

Click and collect order didn't arrive. Told to come back another day. Unable to cancel.

Attention Customers Beware!!!!!!!!
This company deserves no stars at all
I have been mucked around with Fantastic Furniture Moore Park recently I have the worst experience from Amanda To Katherine who claims she's a boss and can't even wipe her own ass.
Amanda stuffed up my order from the start then the second time Katherine screwed it even more and nothing was done to fix the problem and it gets drifted hard when you need to follow up as a client I mean What's wrong with customer service these days.
Never and ever will be shopping from this store again

What should have been a very straightforward transaction quickly became an exercise in frustration and irritation. Purchased the Miami modular: was informed delivery would be 12 weeks. FF "Customer Care" never ONCE replied to my stream of enquiries and while the store management stepped up toward the end, it was 20 weeks before I laid eyes on my sofa. It SHOULD have been the perfect, ideal sofa for my space however, because FF, in their infinite (lack of) wisdom, made the 3 seater and 2 seater months apart, the cushion seams do not line up and the volume of the cushion stuffing on the backrests varies considerably and therefore detracts from the overall look. At first I thought it may have been due to the tight plastic wrap during transit but no, just poor workmanship, appalling customer service and a bitterly disappointing, stressful experience.
UPDATE:
One might have thought FF would monitor sites such as this as an opportunity to moderate and/or improve their practices. Could not be less interested: two weeks on, no defence, no communication, no idea!

We purchased launge at 17/06/2023.

After a week we noticed that a thread is coming off and we reported at the Penrith store
but encountered very unusual questions like this must have happened with some ring, why didn't you notice at the time of delivery, some kid must have done this etc. and manufacturer will reject the claim

In response to that we mentioned that no one in our house wears rings, we don't have small kids and even we are not at home most of the time since the purchase.
It's just 7-8 days since we received the sofa and we did notice that today.

Looks like they have very manipulative warranty document.

I highly recommend not to buy furniture from fantastic furniture.

We ordered a mattress 2 weeks in advance and we’re told they’re in stock and we would get it delivered before we move only to get to moving day and the mattress hadn’t been delivered rang the customer service and was told they’re having trouble with the courier and they would raise an urgent issue within 72 hours. Had no where for my toddler to sleep for 2 days and had to go to the previous address after the mattress just randomly shows up after at least half a dozen phone calls taking hours to go through. Absolute joke of a company with incompetent and rude “customer care” staff. Will never shop with them online again. On the bright side shopping in store is incredibly easy and the mattress did arrive. AVOID ONLINE! Shop in store and you should be okay

Really bad experience. The online order (just a cat tree) went missing and it takes 10 business days to get a refund. Hard to contact customer care and no reply to enquiries. Live Chat is just so bad.