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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its extensive customization options, allowing them to tailor league settings, rules, and scoring formats precisely to their preferences. Many users highlight the user-friendly interface and the reliability of the app and website, noting the wealth of information and tools available for managing teams. The customer service team is frequently commended for their quick, professional, and patient responses, often going above and beyond to resolve issues and provide helpful solutions. However, some customers also noted occasional difficulties with customer service, experiencing long wait times or unresponsiveness when trying to get support. A few people mentioned that the platform can take some getting used to initially.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and quick... See more

Website

Clients share positive opinions on the website, highlighting its reliability, user-friendliness, and... See more

Application

Customers had positive experiences with the app. Many reviewers praise Fantrax as the best fantasy app,... See more

Based on these reviews

Rated 5 out of 5 stars

Being new to the Fantrax site I set up my playoff draft. I only had a bit of trouble because of being new to online drafting. Robert was/is extremely patient in pointing the setup in the correct d... See more

Rated 5 out of 5 stars

We moved over from Sleeper PL fantasy having previously ran our league there and on the FPL site. Fantrax is so much more configurable in terms of the settings, format, and scoring. We were able to tr... See more

Rated 5 out of 5 stars

Just wanted to say that the support team at Fantrax has been rock solid. Moving a dynasty league to a new platform can be a daunting process with each site doing things a little different and getting... See more

Rated 5 out of 5 stars

Switched from a different fantasy website that i will not name. Fantrax has been much more versatile and there support team has been very quick to respond to any of my question. All of witch have been... See more


Company details

  1. Online Sports Betting Vendor

Written by the company

At Fantrax, our guiding principles are simple. We've created a superior fantasy sports product that is easy-to-use and completely customizable to set up your league the way you want to. It's also more powerful and feature-rich than the other guys. All backed up with the best customer service provided by people who actually care and want to make your experience better.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

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Rated 4 out of 5 stars

Fantrax Saved The 2023 Season

Fantrax is an exciting fantasy sports site. I use it for football and there are stats you probably didn’t even know existed on this site. There probably are hundreds of scoring categories for all league types. We used the draft through them and it ran pretty well. Remote owners can participate and timers and options galore. Customer service rocks. They’ve been replying back and forth (especially a Nathan and Brandon) helping with scoring categories and checked boxes that should not have been so you’ll have good time bringing your league to Fantrax. Joke-y Jordon bringing Fantasy sports into the next generation for sure. Sign up, you won’t regret it

September 4, 2023
Unprompted review
Fantrax logo

Reply from Fantrax

Hi, please reach out to our support team regarding your concerns as we would be happy to connect to discuss any challenges you may be facing

Rated 5 out of 5 stars

Field of Dreams 2

Field of Dreams 2: "Is this Heaven?" "It's FANTRAX."
When another site made changes for the worse, I searched for an alternate fantasy site to relocate my NFL league to and was amazed to learn our season had not ended thanks to Playoff options for NFL (and NBA) and was able to convince others to join thanks to the Premium options (Player Picker instead of draft; allowing players to be on multiple rosters instead of fighting over Mahomes and Jokic). The schedule option of playing multiple opponents (and against average/median) resulted in a true 162 game MLB season for us. The scoring settings for all sports are overwhelming and make the fantasy game as realistic as possible. FANTRAX offers the most complete player pool, multiple communication methods, polls, trivia, page setup/graphic options and, in that rare case you need support, you'll receive a response as soon as you click "send." Love this site!

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great stats provider, excellent customer service

Our rotisserie baseball league has used several stat services in its 43 (!) years of existence, and we are quite pleased with Fantrax. From the accuracy of its stats and feed to the quick and helpful customer service replies when questions arise, our owners are delighted with the excellent support Fantrax provides. We would not hesitate in recommending Fantrax to other rotisserie and fantasy leagues, and I know they will continue to innovate and implement additional customer-focused ideas.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

Brandon

Brandon,

He is a great and exceptional person do deal with a great employee. He seems to be very personable and very concerned with you has a person so nice to talk to give him a raise!!!!

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

Draft malfunction

I just joined a prize league and the draft malfunctioned after 10 rounds. Then they started the draft up in the 5th round and wiped out all of my picks from round 5-10. When they started up the draft I had no access to the players drafted from rounds 5-10, so the draft started taken 11th round players I had in my queue list. By the time I figured out what I had to do and rebooted to get access to the players from round 5-10. I had a bunch of bad picks. Called the Customer Support number but no response. It was a 10:00 pm draft but you would think they would have one guy hanging around to trouble shoot. Send a e-mail. Waiting on a response to be reimbursed for wasting 3 hours of my life totally frustrated. I certainly am not pleased that the product was this poor.

March 22, 2023
Unprompted review
Fantrax logo

Reply from Fantrax

Hi there, thanks for reaching out. Upon hearing of your challenges our team quickly reached out offering a full refund, or a credit for future use. Our team quickly identified and resolved your league issue.

Rated 5 out of 5 stars

Fantrax ... the place to go for fantasy sports!

Fantrax is a great platform to begin with. I have used it for years now and have had nothing but good things to say. They have recently included additional features that allow less reliance on external forums & more ease of use on the site itself. Furthermore, I recently had a reason to contact the support team for something beyond the scope of a commissioner. Nathan was quick to reply, verified the situation before taking prompt, accurate steps to resolve the scenario. I have no interest in looking elsewhere for my fantasy baseball enjoyment!

January 10, 2023
Unprompted review
Rated 1 out of 5 stars

Someone needs to make a real dynasty…

Someone needs to make a real dynasty baseball app. Fantrax’s format is so dysfunctional and confusing. I have no idea what I’m doing and it is not user friendly. I usually use sleeper for all my dynasty leagues but sleeper does not have dynasty baseball. Stuck with fantrax

April 7, 2022
Unprompted review
Fantrax logo

Reply from Fantrax

Hi there, we understand that there is a learning curve when coming from another platform. Fantrax has a huge host of dynasty features that no other platform has, so we encourage you to check out all the settings, FAQ, and our tutorial videos found on Youtube at https://www.youtube.com/c/Fantrax. We also recommend directing any questions or concerns to our support team - you will get an answer very quickly!

Rated 5 out of 5 stars

The customer service and support is…

The customer service and support is fantastic! The quick response and quick fix was very helpful getting my playoff schedule locked in before it was too late!

The customization options are great, but when you add the customer service to it, Fantrax sits in a league of their own When it comes to Fantasy Hockey platforms.

February 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great website

Great website for any advanced league, both in terms of the features and professional, fast customer support! Been a happy user for a decade and staying for life!

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

Fantrax has been excellent as a…

Fantrax has been excellent as a platform and anytime I have a question the customer service has been quick and helpful. Would highly recommend to anyone looking for a place to host their fantasy leagues

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Best fantasy site

I've dealt primarily with ESPN and Yahoo fantasy leagues. I started using Fantrax a couple of years ago for our keeper/dynasty league, and it is hands down the best one out there.

Incredible customer/league support. The vast amount of league settings options allowed us to set up our league exactly how we wanted. The Fantrax support team answered question after question for us, and even went as far as to actually adjust the settings then asked us to verify they were what we wanted. With the additional options that Premium offers, it is well worth the cost. Plus, they put out solid analytical content and rankings on a regular basis!

February 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fantrax is a must!

Constant customer support. Most in-depth options for any league. I won’t join or commish another league unless Fantrax is running it.

January 26, 2022
Unprompted review

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