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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its extensive customization options, allowing them to tailor league settings, rules, and scoring formats precisely to their preferences. Many users highlight the user-friendly interface and the reliability of the app and website, noting the wealth of information and tools available for managing teams. The customer service team is frequently commended for their quick, professional, and patient responses, often going above and beyond to resolve issues and provide helpful solutions. However, some customers also noted occasional difficulties with customer service, experiencing long wait times or unresponsiveness when trying to get support. A few people mentioned that the platform can take some getting used to initially.

What people talk about most

User experience

Users describe positive interactions with the user experience, highlighting the platform's ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Staff

Reviewers express high satisfaction with the staff, consistently highlighting their helpfulness and quick... See more

Website

Clients share positive opinions on the website, highlighting its reliability, user-friendliness, and... See more

Application

Customers had positive experiences with the app. Many reviewers praise Fantrax as the best fantasy app,... See more

Based on these reviews

Rated 5 out of 5 stars

Being new to the Fantrax site I set up my playoff draft. I only had a bit of trouble because of being new to online drafting. Robert was/is extremely patient in pointing the setup in the correct d... See more

Rated 5 out of 5 stars

We moved over from Sleeper PL fantasy having previously ran our league there and on the FPL site. Fantrax is so much more configurable in terms of the settings, format, and scoring. We were able to tr... See more

Rated 5 out of 5 stars

Just wanted to say that the support team at Fantrax has been rock solid. Moving a dynasty league to a new platform can be a daunting process with each site doing things a little different and getting... See more

Rated 5 out of 5 stars

Switched from a different fantasy website that i will not name. Fantrax has been much more versatile and there support team has been very quick to respond to any of my question. All of witch have been... See more


Company details

  1. Online Sports Betting Vendor

Written by the company

At Fantrax, our guiding principles are simple. We've created a superior fantasy sports product that is easy-to-use and completely customizable to set up your league the way you want to. It's also more powerful and feature-rich than the other guys. All backed up with the best customer service provided by people who actually care and want to make your experience better.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

5-star
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Rated 5 out of 5 stars

Support

Had a scheduling issue due to NHL Covid rescheduling and the issues was resolved quickly and within an hour of my first email. Additionally Fantrax is the ONLY site we have ever found to accommodate our unique head to head schedule.

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Switched From Yahoo

The hockey league I run was using Yahoo since 2008 and we finally made the switch over to fantrax this year.

I can honestly say it brought fantasy hockey to a whole new level with how many options are available!

I pay for the premium and its worth every penny. I just wish we would have switched years ago so our past seasons would be on fantrax :(

In addition to all the features they have amazing support, usually replying in a few hours when I needed help.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Have used fantrax for about a decade

Have used fantrax for about a decade. Can’t imagine using another site. Have never been given a reason to look. The constant upgrades and additions to the platform are welcomed and useful.

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great Platform with Great Service

I requested a change to our league setup and you responded very quickly and you were able to fix the issue. Thanks again for the prompt service and thanks for providing a great fantasy platform.

January 14, 2022
Unprompted review
Rated 1 out of 5 stars

Fantrax is the #1 site for Commissioner…

Fantrax is the #1 site for Commissioner cheating. I have been in 5 of their leagues and I caught 4 of the commissars cheating. Changing stats on players on rosters from games 1-5 typically and then they delete the transaction. Caught them red handed

January 8, 2022
Unprompted review
Fantrax logo

Reply from Fantrax

Thank you for the feedback. Please note that we have a stat override feature for commissioners to adjust any stats in order to fit their leagues. You can view any adjusted stats by clicking Other-> Overridden stats. If you are experiencing any issues with your leagues, we recommend reaching out directly to the commissioner making the changes. We always recommend users to only join leagues with members that they trust. If you would like further support in reviewing your leagues please dont hesitate to reach out to our support team using the 3bar menu at fantrax.com.

Rated 5 out of 5 stars

This will be my first year in Fantrax…

This will be my first year in Fantrax as a fantasy commissioner but so far I really like what I see. The ease of use setting up the league was impressive. Also, I had one question and it was answered within 2 hours. I cannot say that about other fantasy sites where I have waited days for help.

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

Fantrax For Life

I moved 3 leagues over from another site 4 years ago and have not looked back since. Fantrax is my last stop. My league mates and I are super happy hear. There are so many options so you can design your league anyway you want. Standard, Superflex, IDP. They have college leagues as well. Response time from them is from my experience very fast like an hour or less then they contact you again after the issue has been resolved. If you read this all the way through and you are looking for a new home for fantasy, then look no further. I do not work for them; I am just a Commish who is happy to have found Fantrax.

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

Very great platform

Very great platform!
Extremely flexible options.
Also, customer service is extremely responsive and helpful.

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantrax is the best application for…

Fantrax is the best application for sports pools. I used to pay for another application which had way less configuration options than Fantrax and it was only dedicated to NHL pool. Fantrax gives a lot of possibilities and on top of it, the support service is quick and really helpful. I recommend Fantrax to any one who want to create sports pools.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience

Love Fantrax. Had used ESPN for years. Fantrax is much more customizable and was exactly what we needed. Had a problem with the Live Scoring stats and after emailing Fantrax they fixed the issue immediately. Great customer service.

December 11, 2021
Unprompted review

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