Alls good from you but the problem are the creator I'm following Amywebb Maybe are a scammer in many things
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Review summary
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What people talk about most
Reviews shaping this summary
Had an issue trying to make a new Creator account while I already had another account. But Layla at Fanvue was super helpful and gave me good advice and a solution to resolve my dilemma. Thank you to... See more
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I had a really great experience with Fanvue support. They replied very quickly, were extremely kind, and helped me solve my issue in a smooth and professional way. What I appreciated most was ho... See more
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These guys have excellent customer service! Whenever I have an issue or problem, they are always there to reply promptly on emails and make sure to help you sort your problems. Most recently it was... See more
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Company details
Written by the company
Creator subscription platform that empowers creators to connect, create and earn with their fans.
Contact info
United Kingdom
- fanvue.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 67% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Did a great job 👍💯
June 15, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
They offer very slow unusable software that glitches a lot!
They offer very slow, outdated software that doesn't work. Very low quality choices of Avatars. Looks like it was made by a child. I used it for 2 days and got no where with it. Then they refused to return my $29.00. This is how they actually make money! Zero customer service support. An AI joke of a platform.
June 11, 2026
Unprompted review
Reply from fanvue
Thank you for sharing your feedback. We're sorry to hear that your experience with Fanvue AI did not meet your expectations.
We understand that users may have different goals, expectations, and levels of experience when exploring AI tools, and we're continually working to improve the platform, expand avatar options, and enhance overall performance based on user feedback.
Regarding your refund concerns, all refund requests are reviewed in line with our Terms of Service and the nature of the subscription purchased. We appreciate that this can be disappointing when the platform doesn't align with what a user was hoping to achieve, but we aim to apply our policies fairly and consistently.
We're also concerned by your comments about customer support, as providing timely assistance is important to us. If there are any outstanding issues that have not been addressed, we'd encourage you to contact our support team directly so we can review your case further.
Feedback, both positive and critical helps us improve, and we appreciate you taking the time to share your experience.
The Fanvue Team
first time withdrawal
I had a great experience with Fanvue Support. I emailed them regarding an issue with my account (unable to withdraw) and I was impressed by how quickly they responded. Their team reviewed my situation and resolved my account issue within just a few hours.
June 13, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
I strongly advise against working with them
I want to share my experience with Fanvue support and account termination.
My account was permanently closed after a “review” process. I was not provided with any specific reason or evidence of any violation of the platform’s terms. The support team only referred to general Terms & Conditions and stated that no further explanation or appeal was possible.
At the time of closure, I had an outstanding balance of approximately $500. After the termination, I was informed that this balance would not be paid out and would be forfeited under their policy.
I understand platforms reserve the right to moderate accounts, but the lack of transparency, absence of a clear reason, and permanent loss of earned funds left me extremely dissatisfied with the process.
I am sharing this feedback so others are aware of how account closures and payouts may be handled on the platform.
June 10, 2026
Unprompted review
Reply from fanvue
Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the outcome of your account review.
Fanvue takes platform safety, compliance, and policy enforcement seriously. All account reviews are conducted by our specialist teams in accordance with our Terms of Service and internal compliance procedures. While we understand that users often want more detailed explanations, there are circumstances where we are unable to disclose specific information relating to account reviews, investigations, or enforcement decisions.
With regard to account balances, payouts and account eligibility are governed by our Terms of Service, which all users agree to when using the platform. Decisions relating to withheld funds are made in accordance with these terms and any applicable legal, compliance, or risk-related obligations.
We appreciate that account closures can be frustrating, particularly when they impact future use of the platform. However, we are committed to applying our policies consistently and fairly across all accounts to help maintain a safe and compliant environment for our community.
Thank you again for sharing your feedback. We take all feedback seriously and continuously review our processes to ensure they remain fair, transparent, and effective.
The Fanvue Team
the user interface is intuitive
the user interface on the website or mobile is easy to use and intuitive. also the customer service is great.
June 10, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
I will like to appreciate the fanvue…
I will like to appreciate the fanvue customer support, they resolved my issue and everything became fine
June 10, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Very helpful
Very helpful although no solution to my problem is available
June 10, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Alex was such a big help he took care…
Alex was such a big help he took care of my issue fast and efficiently love when people actually help with a great attitude.
June 9, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Fanvue has never not came thru with a…
Fanvue has never not came thru with a solution to an issue regarding billing info or miscommunication, they’re hard work and quick action makes me feel at ease on their platform
June 9, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Successful support tnx
They really did their best and were friendly, they didn't give up, positive result, thank you for your support.
June 8, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Excellent customer service
Excellent customer service. Followed through with me to a very agreeable solution.
June 8, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Fast resolution of my issue
Fast resolution of my issue, efficient service... everything went smoothly.
June 7, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Taken money when I don’t use this…
Taken money when I don’t use this subscription service I’ve logged in to check for active subscription and nothing yet you still take my money I’ve had to now forward this to my bank for fraud
June 8, 2026
Unprompted review
Reply from fanvue
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning unexpected charges can be.
Fanvue does not charge users without an active subscription or purchase. In most cases, recurring charges are linked to a subscription that was created through a Fanvue account, and users can review and manage their active subscriptions directly within their account settings.
As we are unable to identify specific accounts through Trustpilot reviews, we would encourage you to contact our support team so we can investigate your concerns fully. Our team can review any charges, confirm the status of subscriptions associated with your account, and provide clarification where needed.
We take all billing concerns seriously and are committed to ensuring charges are processed accurately and in accordance with user activity and subscription preferences.
We appreciate you bringing this to our attention and would welcome the opportunity to look into the matter further.
Thank you again,
The Fanvue Team
I had an issue with requesting a payout…
I had an issue with requesting a payout and was completely confused. Fin and Bubu helped me within a few hours, fixing the situation and allowing me to get paid. These folks are great!!!!!
June 6, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Thumbs up, Maya!
When one contacts helpdesk, yes, expects quick and effective solution of your problem. But what Maya did today, indeed swift response and laser-beam resolution. Thumbs up! Thank you, Maya.
June 5, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Commending the fast action of the Leads…
Commending the fast action of the Leads especially miss sofia.
I really appreciate the fast response and the way miss sofia explains what happens and how can i avoid it in the future :)
June 5, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Thank you for the quick support and…
Thank you for the quick support and assistance. My payout issue was resolved successfully and I appreciate the help and clear communication from the Fanvue team.
June 5, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
the best admins ever
June 4, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
Alex helped me out alot.
Alex helped me out alot.. thank you guys you guys are super good and cool
June 4, 2026
Unprompted review
Reply from fanvue
Hi there,
Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.
We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.
Thank you again,
The Fanvue Team
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