Farefield Reviews 440

We have been in our new home for little over a week. The whole process from enquiring about the property to moving day has been so efficient and unlike any agent we have used in the past. We have moved a lot in the last 10 years and have never known such a quick and professional service like we have received with Farefield Estates.
We had quick responses to emails, a detailed video tour and ample support during the application process.
Jacqui was brilliant with the virtual tour and keeping in touch by text- she even wished us luck on our moving day which was lovely.
The turnaround between submitting an application and getting finances sorted was superb.
Tammy showed us around the property on our moving in day and had ensured water, heating and alarms were working- we have never had that before and it was lovely to see they clearly cared and Tammy ensured we knew how to work boiler etc.

The professionalism and additional touches which appeared to come so naturally were greatly appreciated. We feel confident if we ever needed them for property issues; they would help us swiftly and kindly.

Highly recommended.
10/10.

Communication is brilliant.
You get a response within a day of querying or asking a question.
Their opening hours are fantastic.
The staff are friendly and nice.
They’re organised and know what they’re doing.
They provide great virtual tours.

Excellent, efficient service.

Ricardos and colleague were extremely professional and did a great job of replacing our fence and taps, they were polite and well mannered and cleaned up beautifully once they'd finished the jobs. I would highly recommend them. Thank you.

Rob ‘manager’ - your previous comment about how you’ve handled this whole situation is consistent with the appalling way you have dealt with it from start to finish - a load of rubbish.

Stop hiding behind lies, stop making excuses, do your job that you are paid to do. It is as simple as that.

You have our contact details and would appreciate that you use them in the right way rather than showing up before 9am unannounced when your tenants have no prior knowledge of any scheduled visit.

We didnt want special treatment 5 months ago and certainly don’t want it now but we (and your tenants) expect you to do your job properly for the welfare of both parties involved.

A reply 9 months later! Don’t hide your poor customer service behind this horrific situation we have found ourselves in.

I wish you all well and hope you’re CS proposition has improved from this fair feedback.

Spoke to Rob today about my obvious concerns with future bills at this uncertain time. Rob spoke to me, spoke to the landlord, and rang me back all within 20-30 minutes. I was reassured and felt like he really understood and was on my side. He helped me negotiate with the landlord and really helped me out. None of us know how long this is going to go on, and what impact it will leave behind. Including Rob and all staff at farefield estates. (still working to take our calls and deal with issues)
Thanks all

Dan

Really helped me in a time of need, genuinely amazing. Thanks so much!

ABSOLUTELY HORRIFIC AND ABUSIVE!!
Rob is a rude pompous being, I have recordings of him shouting down the phone at me calling me a stupid little girl. All because their maintenance team couldn’t do a job properly and nor could the people in the office.
This is has been going on for 5 months.
I am the neighbour of a property that Fairfield rent out. The joining fence panels were rotten, and they took over 3 months to help us get it sorted as we don’t have a direct contact for the landlord.
We spent months with a fence panel completely broken and being propped up with our garden furniture.
It gets sorted but not properly, we both have dogs, and we have 2 nieces that come to visit, obviously they do not care for the welfare of this young girls as the dogs can get into our garden.
Yes our nieces can’t visit right now, and we do understand the current situation, there is side access and it just needs a little job doing to get us through until it can be done properly!
Unfortunately Rob was so busy shouting at me (I’m guessing someone is a little stressed!) as it was just not a normal reaction.
I am not his tenant and nor am I his landlord and I would NEVER use this company.
We did not drag our heels, we were always happy to pay 1/2 towards the fence.
What did they do? Threatened us to go through solicitors.

All we want is a moral outcome.


Thanks Rob, You are an utterly vile man. 👍🏼

27/03/20- Rob you talk utter rubbish. There is side access through the property that you rent out. There is not side access through our house/garden, your maintenance guy knocked on our door and we said it next door who are the tenants with the access.
Another pack of lies from good man Rob.
Oh and also... it was funny how you thought I was your tenant and when I had to advise you 3 times I wasn’t that is when you lost your marbles and started shouting.

Very helpful under am extremely stressful couple of days. Also we had to contact them regarding a heating problem and it was dealt with very quick.

Viewed a property yesterday with one of your executives called Julie, she was fantastic and gave us lots of information and also gave me advise regarding my current property, really went above and beyond with her customer service!

Fabulous people. Im not too good doing the whole internet thing but OMG farefield were so accomodating I could not ask for better service . Special thanks to Tammy and Angela.. totally profesional and pure genuine girls.... its all about trust and anyone looking to rent a property would do well to heed my advice... Ive never rented before but they took all the stress out of the whole process.. I would recomend this service to anyone who asks... Now stop stalling and go get yourself a home. I love my little flat.... Im home

We recently moved into a property to rent through Fairfield estates.
Moving house can be so stressful but they are fantastic at making it as smooth as possible.
Tammy - absolutely fabulous as front of house for the company. She has the charm and humour to make viewing properties a little less painful.
The office people have been quick and efficient at answering any questions we have had.
There have been a few snags along the way but they have been resolved almost immediately. A special thanks to Robert for that :)
James & Ali Granger-Luck

Exceptional, really good expertise.

Very lovely and professional agent. Highly recommend.

Viewing easily arranged and agent was helpful.

They offered us an easy and non stressful service. Friendly, helpful, respectul and professional staff. A pleasure to deal with. Thank you all and specially to Jacqui and Angela that dealt with us mainly.

Jackie was very helpful in our viewings of the properties.

Everyone I dealt with was polite, friendly and extremely efficient. Tammy arrived early at the location and was very knowledgeable and helpful.

Easy process from start to finish with friendly helpful staff.