Farefield Reviews 440

Tammy had great communication and professional service all throughout the application process. Thank you!

Easy going and stress free

Easy move in process. Decent room and facilities.

Having rented multiple properties over the years, I have never encountered such poor management as with Farefield Properties. I have lived in one of their houses since 2022, and the experience has been appalling.

1. Unsafe and Poorly Maintained Property
• Persistent leaks, mould, roof damage, and broken fire doors.
• Infestations due to rubbish being dumped by their own maintenance staff at the back of the garden.
• A garden fence literally held up with string.
• Repeated repair requests ignored or dismissed, despite extensive email evidence.

2. Licensing & Legal Breaches
Following our complaints, Worcester Council inspected the property, which failed basic HMO requirements:
• Heat detectors not interlinked.
• Fire doors having plastic wall plugs removed from the hinges the morning of the HHSRS inspection
• No logbook, compliance certificates or landlord contact details displayed.
• Outdated or missing PAT and gas safety certificates. As they didn’t know extension cords require this.

3. Unprofessional & Intimidating Behaviour
• Senior manager Rob Ellis repeatedly responded with shouting and aggression
• Tammy entered the property without notice, on multiple occasions & attempted to remove tenants’ belongings from food cupboards
• Tammy made potential false claims to a HHSRS investigator that a logbook has always been present in the property (hasn’t been one since I’ve lived here)
• Racist remarks made by maintenance staff

They are one of the lowest-rated agencies in Worcester for good reason. I strongly advise avoiding them and hope the council investigates their practices further.

Lived her for 3 years. Unfortunately out of necessity as I’m not from Worcester. This company is a joke and the staff are cowboys. Avoid at all costs.

We rented a one bedroom flat managed by this company and we honestly wouldn’t recommend them to anyone after what we went through.

The kitchen ceiling had a leak and every time it rained heavily, water would get onto the floor. We had to keep cleaning it. It took ages to fix and we had to keep chasing them. felt like they completely ignored the problem.

When we moved in, there was a fridge with a freezer that they supplied but when it broke, they quickly replaced it with one that didn’t have a freezer. Probably a spare one they already had. This made things really difficult for us because we couldn’t store certain foods. We asked several times for a proper replacement but they refused to provide.

We decided not to renew the tenancy because of that reason and moved out. But even then, the problems were not over. After we left, they sent us a final bill that included a £296.40 charge, claiming there was a leak in the water tank that we hadn’t reported, which caused extensive damage. This was very unfair and also a surprise because they conducted several inspections during our tenancy. None of them reported any problems with the water tank.

We then responded that it was the landlord’s responsibility to check and inspect the water tank, also their inspections. After a week, they agreed to remove the charge.

We felt that money was more important than providing good service. Wouldn't recommend at all.

Very disappointed in the response I got from my review considering it was only my opinion 😔 this has affected my mental health in a big way. But nothing surprises me with the bullying nature of this company

They will lie to get you to sign a tenancy. They will enter your space without telling you or asking for permission. They won’t fix maintenance issues that get reported - have a leaking toilet for 3 months and had to threaten environmental health

This is obviously not my real name😂

The Farefield Estates Team are very professional, very responsive, and very informative. Massive props to Tammy
& Charlotte for the top of line communication
where every query was answered. 10 out of 10

Thank you, Farefield Estates Team!

Kindest Regards,
Audi

Company pretends to be "digital" by processing all documentation electronically.
The only way they offer to receive your personal and confidential information - identification documents, payslips, etc. is ... EMAIL!
When you want to secure your documents by putting them to encrypted archive they cannot open it, as they are "letting agency"
Surely just a coincidence that I have started to receive spam offers to my mobile number after communicating with them.

Hi we are very glad with your services and response which we got it from you. The queries which we asked was the replay excellent moreover Heidi's respons was appreciatable.Thank you for whole team.
Regard's
Sobha
Sajikumar

Great service throughout, easily contactable and responsive. Heidi managed our application and was friendly and prompt throughout the entire process. Thank you, Heidi!

I have have had a very positive experience with Fairfield. I found them helpful and friendly and were always available to answer any questions as I applied to rent a home.

Heidi and Tammy were so helpful when accommodating our application for a house. They were very warming and supported us where we needed.

I was wonderful experience with this team.I thought you handled that very professionally and very polite with me,can provide agents with better understanding of what they are doing well versus . especially Zoe was great experience and nice dealings.

I'm happy with the apartment I got via Farefield Estates. I wanted a Victorian-built house and the available one ticked all the boxes. Speaking with the service team made the process easier than I thought.