Farefield Reviews 440

I recently applied and was accepted for a tenancy through Farefield Estates.

From the viewing process, throughout referencing and up to the move in date the entire team have been very professional and quick to answer and help with any queries I had.

Great service across the board.

Farefield Estates have been nothing short of incredible in all of our dealings so far with them. Our initial property viewing with Lottie was great. She answered all of my questions and let me explore our future home in my own time. Since then, Anna has been incredibly patient and supportive in helping process our letting application. The whole team seem really trustworthy, they are responsive and so friendly and we are so happy we are choosing to let with them after such a negative and unresponsive experience with our previous rental company. Thank you to everyone at Farefield for making this process so easy and exciting!

The application process has been great. We had some delayes getting hold of some paperwork for the application and the staff was very patient and understanding while we got it sorted.

Me and my partner viewed a property to rent and Tammy and Hannah were friendly and helpful. So far our experience has been pleasant.

Everyone at Farefieldestates have been really helpful and friendly. From organising viewings to the actual viewing and then sorting out my rental application. Everyone responded to my questions immediately and I've felt very confident about moving to a Farefield rental.

Excellent, professional and speedy service from start to finish. All staff dealt with were courteous and helpful.
A pleasure doing business.

Landlords beware. We had a viewing cancelled by text at short notice due to company policy of accepting first come first served on a rental. In such a dynamic market the landlords interests are best served when they can consider multiple bids. ( we were planning to offer significantly over the PCM amount (plus a 6 month upfront payment) It’s madness when he market is so hot to be first served basis. I hope the landlord/owners realize. It’s unprofessional and lazy to cancel viewings on a first bid. I understand not accepting appointments if fully booked. House rental is not a line for Mac Donald’s. Bit more effort and work could present competition and best bids and choice for the landlord.

The viewing went smoothly and they were very helpful with completing the application. They have been mostly quick at responding to emails. Friendly to deal with!

Good communication, well organised, responsive.

Prompt response to our enquiry regarding a rental property. Arranging the viewing was straightforward. Once an appointment has been booked we received regular text reminders of the viewing appointment? Chris contacted us to let us know that he would be conducting the viewing and kept us fully informed. He was very proactive and efficient, he showed us round and was very personable and helpful, answering all of our questions. He was well prepared with all of the necessary paperwork. Anna then contacted us to request the required evidence and explain what happens next. She kept us well informed at each stage of the process. Very happy with the service and would definitely recommend Farefield Estates as a letting agent based on our experience.

AVOID IT IS NOT WORTH THE HASSLE. Never experienced such an unhelpful group. Problem after problem from the start of tenancy. Never fixed any issues, left us in an unsafe house with no working fire alarm and an uncapped gas pipe. Was not very kind about our landlord but now at the end of our tenancy is doing nothing about the fact they are trying to charge £900 for a non damaged clean end of tenancy. They will never let you enjoy the property and you will be constantly chasing your tail to get anything done. I would advise to take hundreds of photo of the problems they leave you with as they will try and charge you for their errors.

Absolute shambles of a letting agency. Multiple issues with the property that either never get fixed or just get ‘painted’ over, as with the case of constant mould in the bathroom. We paid rent on time, every month and caused no issues; got handed (well, left on the kitchen table!) an eviction notice about an hour after being told everything was okay and paying £120 for a 6mth parking permit. They don’t allow you to pay via Direct Debit ( only standing order) so any monies paid is not protected under the Direct Debit Guarantee. Upon moving in, we didn’t receive the correct documents... They will bully you, and discriminate against you for being disabled and for not being white British. Our vehicles have been damaged multiple times in the car park (once by their own contractors!), they can’t guarantee the safety of both yourself and your property. They force you to take on a ‘furniture package’, which we were told was optional to begin with… that comprises of the most hideous and cheap furniture imaginable, for the cost of £276 every 6mths, we had no choice but to pay this as we had already agreed the tenancy! After your initial 6mth tenancy is up, you’re placed on a monthly ‘rolling’ tenancy, again we were told we could renew for another 6mths but then told this wasn’t an option. They love to leave passive aggressive notes all over the apartment, and never tell you when they are entering the property! I regularly have the maintenance staff letting themselves in with a key, coming into our kitchen and using our kettle (not provided by the landlord!) on a morning. The maintenance team regularly take up all the car parking spaces, leaving those who actually do pay the extortionate permit price nowhere to park! Horrendous WiFi… you pay for something that isn’t fit for purpose; they try to fob you off and say ‘it’s BT’s fault, we are looking into it.’ You’re lucky if you get upload speeds of 0.17mbps! These ‘positive’ reviews aren’t a good representation of their company, their Google Reviews are more like it with a score of 1.8/5!

Very pleasant and easy experience. Friendly and efficient staff. Quick and easy process from start to finish, would definitely recommend using their Services.

CHARLOTTE from the accounts team! FANTASTIC! was waiting on a refund was having no response from any member of staff until i got in touch with charlotte kept me updated! kept me in the loop was fantastic! need more people like charlotte credit to the team!

Fantastic experience as a family moving to the area the team couldn’t have been more helpful or friendly.Tammy and Anna were so lovely and informative through out .We are very happy that the property will be managed by the agency as well .

Very prompt and friendly service making it all very easy

After a difficult search, it was becoming monotonous and to say I was losing hope is an understatement. Chris, I can’t thank you enough for your help.

A great team alongside him helped in every way possible. Anna also needs a mention as without her persistence I don’t think I’d have even got the viewing. Great team, thanks again.

All the best,
Buy Bitcoin.

I’ve had a great experience with Farefield properties and especially would like to thank Chris for his swift response and excellent customer service. He dealt with my queries very professionally and was extremely helpful throughout the whole process. Thank you for securing me a great property in a perfect location.
I would highly recommend this company.

Thanks,
Sylvia Kirilova

Very helpful and quick to respond and were more than happy to answer any questions.

Really great service. Tammy who showed us around the properties was lovely, friendly and couldn’t have been more helpful. Great communication throughout and it’s been a really quick and smooth process. Would highly recommend.