Farefield Reviews 440

Thank you for all your help!
We are very grateful for the work she’s done for us so far.
She’s really nice and understanding.
Attentive and friendly.
Very professional, paid attention to our requirements and did her best to help.

I would highly recommend Farefields Estates, incredibly professional, fantastic team and superb support.

We were struggling to find a suitable place to live, Tammy out of the blue was kind enough to get in touch about the perfect property that we had described to her.
After booking a same day appointment she got all the paper done and we are now over the moon to be moving in.

Thank you so much Tammy and the team!

I am very happy with my experience and customer service from Anna at Farefieldestates, they was very quick and helpful with helping me through my application and any questions I needed answering, was happy to help and have fast responses, I am very pleased with this estate agents, thank you for all your help! 😊

Not really on the side of the home owner. Massively overpriced when quoting maintenance work that was raised by the tenants. Got all work done for less than half the quote. Always ringing us for minor issues the (lazy) tenants kept bringing up. Don’t think they vet the tenants very well. Glad to have our property back. Put me off ever using a letting agent again.

I have received amazing level of support from the frontline staff and the admin team to secure a property which I needed urgently to relocate Worcester area due to my job change. The support they have provided for viewing the property virtually and complete all the relevant process is outstanding. Well done team!

A very quick and professional service that has enabled me to feel supported and comfortable through this process

Avoid at all costs! Absolute shambles and a waste of money! We emailed them multiple times with issues that needed to be dealt with, especially when the property was damaged after a violent storm, only to be avoided for over a month (issue was raised 4 months before covid pandemic affect the country), until we get a generic email, at the start of the first lockdown stating they are "only dealing with non emergency issues due to covid". Any response from them took months unless it was to do with payments.
There was no co-operation or assistance with concerns or questions asked.
Furthermore, when we moved all our property out, we cleaned the property thoroughly before we went on holiday for 2 weeks, to come back to find the house to have dirt rubbed into the carpet, stones in the hallway and the toilet dirted, all from them showing people around the property with no considerstion whilst we were away! This cost us £100 of our deposit! They said they would take into consideration that we weren't in the property and had to come back in time for the final inspection! We had no opportunity to clean the house again! But they decided to take £100 of our money anyway!!
An absolute joke and money greedy company!! And don't think that the landlords are any better for choosing such a cheap rate estate agents! (Quanity over quality!)

Lovely and informative representatives. So far I had a good experience.

I am really pleased with the service i have received from Anna. I have tried to contact many agencies regarding property,farefields is the only one letting agency contacted me back. Great interaction with client.

We were struggling to find a property that worked for us and were on a tight time schedule to find a property so the stress levels were running high. We saw a property that ticked most of our boxes and made contact with the estate agent …. Fairfield
The people we have had contact with have been great …. Easy to talk to , always got back to us quickly , the process steps of the rental were clear , kept us up to date on the stages of securing the rental …. Thoroughly decent ‘humans’ that brought some calm to a stressful situation which is very much appreciated !
Overall we felt they cared about our situation .. as opposed to being just another customer in a sequence of events.

They are very helpful and quick responsible, can solve the question at once in the viewing at the house. Really appreciate of their professional.

I found myself is a lost situation in life, found a room to rent through these guys. Met up with Tammy who could not have been more accommodating. She explained everything very well, listened to me and my needs, and made me feel so relaxed and at ease about the whole moving situation. Thanks

All the staff we have dealt with have been both helpful and professional
Fab company to deal with

Very diligent and professional agents who work efficiently to provide tenants a reliable service, answering any queries you may have while ensuring all the correct paperwork and checks are in order to fully support the Landlord and protect the property.

Amazing team, despite being very busy, they are very helpful, cooperative and respectful. They are easy to approach. Answering emails and phones very quickly. Very straight forward and clear communications. Very honest and keen to help. I do strongly recommend them.

Straightforward and great service. The property I originally enquired about was taken, but I was then given the option to view an alternative property. This ended up being much better and really ideal. Could not have asked for better service. Would recommend them to anyone.

I have found Fairfield....in my case Anna to be very polite, efficient & friendly
I wasn't rushed or over shadowed whilst veiwing and paperwork ect was swift keeping me in the loop the whole way. HAPPY .

After moving out of a Farefield Estates property three months ago I have final received 60% of my deposit back. I have had to fight for this through the tenancy deposit dispute service after Farefield tried to claim 90% of my deposit. Thankfully I had kept two and half years worth of email evidence back and forth with Farefield reporting broken appliances and issues with the property most of which were never resolved. For them to then try and claim money for these issues is disgraceful. For all tenants who have tenancies with this company please make sure you log everything including photos and challenge with the tenancy dispute service if you believe that they are claiming unnecessarily.

Tried bullying me out of my property before 10:00am on the day I was leaving. They had booked viewings in on my leaving day and asked me what they're supposed to do with those, threatened to keep my deposit money due to not allowing viewings to take place whilst I am moving yet didn't want me dropping off keys due to COVID. I was told that I was a pain of a tenant for exercising my right to refuse access to the property as per the contract yet they breached the contract months ago when I remained without a working dishwasher for 4 months in a 6 month agreement.
I was told the date but not given a time so that’s a lie. I didn’t agree to a time, again a lie, tenancys finish at midnight legally as my rent was paid for the day. You booked viewings on the day I was moving out... who does that? That’s sheer madness on your part!

Worst agency ever, they've made me pay for the month I didn't live in their house. Even after repeated notification that I'll not be living there.
When I've asked if I can buy my own bed they've said that I can't.
Then I've asked for replacing the bed base it took them one month, literally 30 days until they've replaced the bed base. Meanwhile I've had to sleep on the floor.