Farmandcountry Reviews 

29
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Bought from the website, chased up by email as the items were time sensitive but received no reply. Twitter account doesn't take messages. Chased up again and got a message from 'Tom' apologisin... See more

Rated 1 out of 5 stars

£119 taken in Oct 2023with no riding boots or horse rug delivered. Trading Standards and small claims courts should absolutely now be involved. Customers should be reimbursed immediately. It is tantam... See more

Rated 1 out of 5 stars

I ordered a pair of boots costing £84.99 in November 2023, but I did not receive the boots. I eventually had a very pleasant email back on the 31 January from “Founder” Tom Wells (BSc (Hons) RAMA R... See more

Rated 1 out of 5 stars

Wish i'd read these reviews before i placed an order. Not received order and no response via phone & email. Appear to have not been trading since May 2023. No activity on facebook since then. I've rai... See more

1.5

Bad

TrustScore 1.5 out of 5

29 reviews

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1.5

All reviews

(29)

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Rated 1 out of 5 stars

Save your time and effort and shop with an established supplier

Initially the product I ordered never arrived, they took my money and didn't have it in stock, twice I was promised it would arrive when I called chasing by phone - I eventually gave up and was promised a refund through PayPal. This refund has never arrived, twice "The refund for your transaction failed" and no one seems bothered at Farm and Country. If I get the failed notifications so do they. Save your time and effort and shop with an established supplier that can give consumers the customer service that we deserve.

June 22, 2023
Unprompted review
Rated 1 out of 5 stars

Only giving one star because I can’t…

Only giving one star because I can’t give zero. Still waiting 6 weeks + later for a product.
I have emailed 3 times. No response. Made a call, spoke to a lady, apparently some issue with receiving emails, would follow up and call me back. Since then several more phone calls straight to voicemail, no answer. Product I ordered no longer on website. Avoid this company. Hoping to get my money back via PayPal as I have given up hope of getting my product.

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

Never thought I’d fall for a scam…

Never thought I’d fall for a scam website, but when I needed something urgently I didn’t check enough. It looked legit. They delete the poor ratings and only keep the positive reviews. Read the positive reviews, they actually say negative things, but it’s the only way they keep the review on their page by giving 5 stars. Fortunately got a full refund via credit card.

They are actually laughing at us. They posted something about ‘trust’ and how a customer wanted to cancel a transaction but they persuaded them to wait another month.

Don’t make the same mistake I did.

May 27, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute sham of a business..

Absolute sham of a business... Ordered on May 3rd and still not received on May 27th, All emails chasing the order were ignored. After many calls finally got thru to be told items are not in stock even though website says they are instock. And it will take another week at least as they will be shipped directly from supplier.
Also told that the reason for not replying to emails is that they are experiencing IT difficulties.. I'm no rocket scientist but I would think an online business would make fixing IT issues a priority. So my advice to anyone thinking of buying anything from this website would be look elsewhere.

May 27, 2023
Unprompted review
Rated 1 out of 5 stars

TERRIBLE COMPANY

TERRIBLE COMPANY
ZERO COMMUNICATION
ORDERED AN ITEM - MONEY WAS TAKEN FROM MY BANK IMMEDIATELY - NEVER RECEIVED ITEM AND NO COMMUNICATION AT ALL.
AVOID

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

Awful awful company!! AVOID!

Awful awful company!!! AVOID !! If I could give it -10 I would! I ordered a item, it never arrived. Then got no offer for refund or even to send out replacement. I asked for refund… many messages later still not refund, just “I’m waiting to hear back from my manger” I don’t have my item or money and I’m more money down as had to purchase the item from else where! Dreadful!

November 14, 2022
Unprompted review

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