Town & Country Mortgage Services Ltd Reviews 1,233

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional communication, helpfulness, and dedication, often going above and beyond to assist. The service provided is frequently described as excellent, with many people appreciating the smooth, clear, and stress-free process. Reviewers highlight the outstanding customer service, noting the team's responsiveness, quick turnaround times, and ability to make complex situations easy to understand. Consumers particularly value the prompt responses to inquiries and the efficient handling of their cases, which contributes to a positive user experience. Many express their intention to use the company's services again and recommend them to others, emphasizing the professionalism and care received throughout their journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Many... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the professional, knowledgeable,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

User experience

Users describe positive interactions with the user experience. Many customers, especially first-time buyers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can't thank Michael & Sommer enough for the amazing work they done in order for us to achieve our dream home. Their level of communication & understanding has been exceptional. The team wen... See more

Rated 5 out of 5 stars

A smooth and clear process of re-mortgage with Stephen Donoghue who explained each step of the process with heads-up for each call or process to complete. You don't find too many people in these day'... See more

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

We had a really good experience with Town and Country. We previously used a paid broker and had to use T&C due to tight budget. We couldn't have chosen a better company to work with as Michael and Mit... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Income Protection Insurance Company
  4. Insurance Broker
  5. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Stephen was an exceptional advisor

Stephen was an exceptional advisor, he was honest and ensured I knew what my options were when applying for a mortgage, his communication was fantastic keeping me updated every step of the way! He was friendly and worked really hard to get a mortgage offer for me. As a first time buyer this part of the process was smooth and I knew what to expect every step of the way! Thank you Stephen! I would highly recommend if you are looking for a mortgage to get in touch with Stephen!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Alanur Sen

Great, everything is going well, the support was excellent, communication was easy for us, flawless.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

We worked with Stephen and he has been…

We worked with Stephen and he has been excellent through the whole process, kept us updated and made everything as smooth as possible. He took the time to make sure we understood everything and was happy to explain anything we didn’t understand. We would absolutely recommend Town & Country Mortgages.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I have quite a unique situation and…

I have quite a unique situation and have been working hard to get to the point I was able to apply for a mortgage. It didn’t quite work out for me last year but I followed Michael’s advice and applied again in March and have now received the news I have been waiting for - a mortgage agreement! I couldn’t be more happy! Michael and Mitchell have been very helpful there were a lot of documents to gather and send to the lender but I was kept updated along the way and received prompt responses to all of my queries. I couldn’t be more happy to have used Town and Country they have literally made my dream come true and I will now finally own my own home! Thank you so much for everything!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Town & County

I had an excellent experience working with Michael at Town & Country Mortgage Services Ltd. From start to finish, he was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process.

Michael kept me well informed at every stage, explained everything clearly, and made what can often be a stressful process feel smooth and straightforward. He was always quick to respond to any questions and went above and beyond to ensure everything was handled efficiently.

Thanks to his expertise and guidance, I was able to secure my mortgage with confidence. I wouldn’t hesitate to recommend Michael to anyone looking for reliable and friendly mortgage advice.

Thank you again for all your help!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mr. Serkan

Hi Lewis, Town and Country mortgage services Ltd this mortgage advisor was very helpful to me; they resolved any issues I had, processed my application very quickly, and got it approved. I'm really happy about that.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with our Mortgage Consultant…

Dealing with our Mortgage Consultant Michael Caldwell has been very easy when you consider it’s been in a stressful environment and time.

He’s made it as easy for both of us as possible whilst making the service incredibly thorough, personal ans informed as possible, communicating to us endlessly through the process.

A1 would recommend Michael and T&C mortgage services due to his work alone.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

A smooth and clear process of…

A smooth and clear process of re-mortgage with Stephen Donoghue who explained each step of the process with heads-up for each call or process to complete. You don't find too many people in these day's to spend the weekend working on your case and making sure that I am clearly informed and updated of each steps and changes.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Stephen Donoghue has made the process of getting a mortgage agreed so easy for us, especially with the current war heavily affecting mortgage rates. Any questions we had, he was able to answer and always made himself available around our schedules. Highly recommend!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Gary and Sommer were so professional…

Gary and Sommer were so professional and available at all times to help with my situation. I contacted Gary as I needed to know how much I could borrow in order to buy my house during a separation. Honestly the support I got was amazing and he reassured me I absolutely could manage it. They made the whole process so easy. I will be returning in 3 years when I fixed rate is over. Thanks guys.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

As first time buyers, we were quite overwhelmed with lots of questions, but Stephen was incredibly helpful and friendly through the whole process. Would highly recommend.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Superb Stephen

We have nothing but positive words to say. Stephen Donoghue represented the company excellently and professionally. Stephen was quick, informative and most importantly a really great person. What we expected to be a drawn out process, turned out to be extremely smooth and fast. We are delighted with our outcome and would like to thank Stephen again.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Home of Mortgage & Financial Services

I’ve been using Town & Country Mortgage Services for over 20 years, and they are honestly brilliant. Gary and Andrea lead an incredible team, with a special shout-out to Sommer for being so helpful with my latest request. They really take the time to understand what you need and offer the kind of support that’s hard to find these days. I can genuinely endorse them as a top-tier business that always has your back, they’re professional, supportive, and just great at what they do!

Please don't hesitate to get in touch with this excellent team for any of your financial needs.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience working…

I had a really good experience working with Michael Longley as my mortgage broker. He made what could have been a pretty stressful process feel straightforward and manageable.

He was always clear in how he explained things, breaking everything down so I actually understood what was going on and what my options were. Communication was great throughout — he kept me updated and was always quick to answer any questions.

Most importantly, he helped me secure a really good deal, which I’m genuinely pleased with. I’d definitely recommend Michael to anyone looking for a mortgage broker who knows what they’re doing and keeps things simple and transparent.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Michael dealt with me and was fantastic, nothing was too much of a problem for him and he managed to sort out my offer despite issues from the lenders and was transparent the whole time.

Very friendly and would recommend him and town and country to anyone.

Thanks Michael

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Could not recommend more!

Michael Longley was our mortgage broker and from start to finish, he was wonderful! He secured us an AIP quickly and always answered any questions we had promptly.
Our lender took a while to complete the assessment and issue us an offer, making an error along the way, but Michael stayed in constant communication with us and went the extra mile to secure us an offer and overturn the error very quickly.
I could not recommend Michael enough and Town & Country themselves were always quick to respond and help in any way they could - alongside securing us fantastic insurance deals!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

We have been to Town & Country…

We have been to Town & Country Mortgages several times now when looking for and getting a mortgage and they never disappoint. They are reliable, fast working and have great communication and follow up. We will definitely continue to go to them in the future and we highly recommend.

March 17, 2026
Unprompted review

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