Town & Country Mortgage Services Ltd Reviews 

1,278
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff are exceptionally helpful, incredibly knowledgeable, and always approachable, ensuring that every question is answered patiently and accurately without making anyone feel silly during what can be a challenging journey. People consistently appreciate the prompt communication, fast turnaround times, and highly efficient service that successfully take the pressure and stress out of securing a property mortgage. Consumers note that advisors go well above and beyond to provide clear guidance, maintain constant updates, and find the best possible deals tailored perfectly to unique personal financial situations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the entire... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support and clear... See more

Customer service

Users describe positive interactions with customer service, highlighting consistent support and thorough... See more

Response time

Clients share positive opinions on response time, frequently highlighting that reviewers experienced fast... See more

User experience

Reviewers highlight deep satisfaction with the user experience, expressing immense appreciation for how... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage Broker
  2. also in
  3. Finance Broker
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,278)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Stephen has been fantastic throughout, he was reassuring and helped in every way possible.
He made the whole experience non stressful, he kept strong communication throughout.
I can highly recommend him to help with your mortgage.
Great service, smooth application.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

First rate advice

First rate advice, service, follow up and responsiveness. Gary Whitehead and Sommer White especially provided us exactly what we needed and with great efficiency.
Thanks to you both and recommend your services for sure.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Michael at Town & Country provided an excellent service and kept me informed from start to finish. He throughly advised me on all options and also made me aware of timescales. I am really pleased with the service and delighted to have had a mortgage offer. Would recommend!

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Dilligent, reliable, communicative

We have used T&C for many years now, in simple terms they take the hassle out of sorting out a new mortgage fix when it comes up for renewal. Dilligent and very easy to work with - someone is always available to jump on a call and explain everything we need to know in plain English. Would highly recommend.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great broker experience!

Michael Caldwell was my Town and Country broker. He was professional, attentive and incredibly responsive. He took the time to explain everything about the mortgage process (as a first time buyer this was invaluable to me) and was really clear and considerate. More than anything I genuinely am just so impressed at how quickly he replied and how good the support was from Michael. I had a few instances where there was some urgency to getting an application in and he was super quick to help. Really could not recommend Town and Country enough!

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Proactive and trustworthy

We have had the pleasure of using Town & Country's services several times over the years whenever we have had to remortgage, and have been fortunate to do so. The team is friendly, takes time to explain the various offers to you, and more importantly is incredibly proactive in chasing down the best possible deal and informing you when a better offer is available.
True professionals I would recommend in a heartbeat.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Stephen Donoghue at Town and Country Mortgage. He was incredibly helpful and efficient throughout the entire process. Stephen kept me fully updated at each stage and communicated clearly, answering all my questions promptly. I always felt informed and supported. I’d highly recommend Stephen and the team at Town and Country Mortgage to anyone looking for a reliable, professional mortgage advisor. Thank you for making everything so smooth!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I’d definitely recommend T&C

I had a great experience with Town & Country Mortgage Services. The entire team is professional and knowledgeable, especially Lewis Caygill and the company director, Gary Whitehead. They really took the time to understand my situation and needs. Securing a mortgage can be stressful, but they made the whole process feel straightforward and manageable.

Communication was clear throughout, and they were always available to answer questions and explain everything in a way that was easy to understand. Thanks to their expertise and persistence, they successfully secured a mortgage that suited my needs perfectly.

I’ve been working with T&C since 2015, and their consistent support over the years has been invaluable. I’d definitely recommend them to anyone looking for reliable and supportive mortgage advice.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Stephen was an exceptional advisor

Stephen was an exceptional advisor, he was honest and ensured I knew what my options were when applying for a mortgage, his communication was fantastic keeping me updated every step of the way! He was friendly and worked really hard to get a mortgage offer for me. As a first time buyer this part of the process was smooth and I knew what to expect every step of the way! Thank you Stephen! I would highly recommend if you are looking for a mortgage to get in touch with Stephen!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

We worked with Stephen and he has been…

We worked with Stephen and he has been excellent through the whole process, kept us updated and made everything as smooth as possible. He took the time to make sure we understood everything and was happy to explain anything we didn’t understand. We would absolutely recommend Town & Country Mortgages.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

I have quite a unique situation and…

I have quite a unique situation and have been working hard to get to the point I was able to apply for a mortgage. It didn’t quite work out for me last year but I followed Michael’s advice and applied again in March and have now received the news I have been waiting for - a mortgage agreement! I couldn’t be more happy! Michael and Mitchell have been very helpful there were a lot of documents to gather and send to the lender but I was kept updated along the way and received prompt responses to all of my queries. I couldn’t be more happy to have used Town and Country they have literally made my dream come true and I will now finally own my own home! Thank you so much for everything!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Town & County

I had an excellent experience working with Michael at Town & Country Mortgage Services Ltd. From start to finish, he was professional, knowledgeable, and incredibly supportive throughout the entire mortgage process.

Michael kept me well informed at every stage, explained everything clearly, and made what can often be a stressful process feel smooth and straightforward. He was always quick to respond to any questions and went above and beyond to ensure everything was handled efficiently.

Thanks to his expertise and guidance, I was able to secure my mortgage with confidence. I wouldn’t hesitate to recommend Michael to anyone looking for reliable and friendly mortgage advice.

Thank you again for all your help!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Mr. Serkan

Hi Lewis, Town and Country mortgage services Ltd this mortgage advisor was very helpful to me; they resolved any issues I had, processed my application very quickly, and got it approved. I'm really happy about that.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Dealing with our Mortgage Consultant…

Dealing with our Mortgage Consultant Michael Caldwell has been very easy when you consider it’s been in a stressful environment and time.

He’s made it as easy for both of us as possible whilst making the service incredibly thorough, personal ans informed as possible, communicating to us endlessly through the process.

A1 would recommend Michael and T&C mortgage services due to his work alone.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

A smooth and clear process of…

A smooth and clear process of re-mortgage with Stephen Donoghue who explained each step of the process with heads-up for each call or process to complete. You don't find too many people in these day's to spend the weekend working on your case and making sure that I am clearly informed and updated of each steps and changes.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Stephen Donoghue has made the process of getting a mortgage agreed so easy for us, especially with the current war heavily affecting mortgage rates. Any questions we had, he was able to answer and always made himself available around our schedules. Highly recommend!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Gary and Sommer were so professional…

Gary and Sommer were so professional and available at all times to help with my situation. I contacted Gary as I needed to know how much I could borrow in order to buy my house during a separation. Honestly the support I got was amazing and he reassured me I absolutely could manage it. They made the whole process so easy. I will be returning in 3 years when I fixed rate is over. Thanks guys.

April 1, 2026
Unprompted review

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