Town & Country Mortgage Services Ltd Reviews 

1,275
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, approachable, and deeply knowledgeable when navigating complex financial and mortgage applications. Advisors consistently take the extra time to explain all available options clearly, ensuring clients feel fully supported, confident, and well-informed from the very beginning until reaching the final outcome. Some reviewers were happy with the swift communication, noting that queries are answered rapidly and helpful updates are provided consistently throughout. Consumers highlight that the entire application journey runs smoothly and efficiently, turning what could easily be a difficult process into a remarkably stress-free experience.

What people talk about most

Staff

Customers expressed immense satisfaction and appreciation for the staff, frequently highlighting their... See more

Service

Users describe complete satisfaction with the service, highlighting professional guidance and consistent... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that advisors are consistently... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reviewers found staff... See more

User experience

Clients share positive opinions on user experience, highlighting how smooth, straightforward, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

T&C were fantastic, specifically Michael Longley who was really informative and just made the process chill and stress free. We are first time buyers and a bit more complex, we didn't actually think w... See more

Rated 5 out of 5 stars

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approac... See more

Rated 5 out of 5 stars

Michael made our experience so easy and we couldn’t be more grateful! We initially went with another broker but he was so knowledgeable, quick and happy to help us, alongside just being a great guy. H... See more

Rated 5 out of 5 stars

Stephen Donoghue has been incredibly helpful and kind throughout our process of securing a mortgage offer. Any questions we had, he was happy to help, anlways picked up the phone, and we felt immensel... See more


Company details

  1. Mortgage Broker
  2. also in
  3. Finance Broker
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

Mortgage Brokers - Town & Country Mortgage Services Ltd have been providing expert mortgage advice in Luton and across the UK for over 20 years. Our job is to save you money, by finding the best mortgage deal and insurance cover for you, providing value for money and meeting your expectations at every opportunity. https://tandcmortgages.co.uk/?gclid=EAIaIQobChMIr4eAl9qR-wIVmeR3Ch1InwQEEAAYASAAEgKdu_D_BwE


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,275)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible service

I cannot recommend Lewis at Town and Country Mortgages highly enough. From start to finish, he has been absolutely outstanding.

My mortgage application was far from straightforward, particularly as it was for a shared ownership property, but Lewis never gave up. He persevered through every challenge and worked incredibly hard to secure my mortgage, even when things became quite complicated. His professionalism, knowledge and determination were exceptional throughout.

As a first-time solo buyer (and only my second property purchase), the process felt quite daunting at times. Lewis made a huge difference by explaining everything clearly, keeping me updated at every stage, and always responding to emails promptly. I never felt left wondering what was happening, which gave me so much confidence and reassurance throughout the process.

Lewis genuinely went above and beyond, and I honestly don't think I would have had the same experience with anyone else. He is a real asset to Town and Country Mortgages, and I am incredibly grateful for all of his hard work, patience and support.

If you're looking for a mortgage broker who is knowledgeable, responsive, persistent and genuinely cares about getting the best outcome for their clients, I wouldn't hesitate to recommend Lewis. Thank you for making what could have been an incredibly stressful experience so much easier.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lewis & Mitchell have been great from…

Lewis & Mitchell have been great from the very start of this process, have always answered queries quickly and have taken time to go through details and explain how things work where required. I would definitely recommend them to anyone requiring a mortgage.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Stephen has been fantastic from the moment we first spoke. Being a first time buyer, I really did not know what to do or expect. Stephen guided me through the process seamlessly in a friendly, professional and personal way. I would highly recommend.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Advice was fantastic

Advice was fantastic, excellent service from both Gary and Sommer, very quick and efficient service throughout the process of applying for our first mortgage together.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding friendly professional service

I cannot recommend Stephen Donoghue enough. As a buyer, the mortgage process felt overwhelming, but he somehow managed to make it stress-free. From day one, Stephen was professional, highly knowledgeable, and transparent. He took the time to understand my financial situation, clearly explained all my options, and secured a competitive mortgage rate. He was always available to answer my questions and kept me updated throughout the underwriting process, ensuring everything went through smoothly. Despite a last minute change to my application Stephen was able to negotiate each hurdle to enable me to meet the original Completion deadline. I highly recommend Stephen Donoghue to anyone looking for a top financial advisor to cater for their mortgage needs! Thank you for your outstanding service!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 no notes!

Gary and Sommer have been absolutely fantastic.
They have been so efficient, responsive, and have done the best for me at every turn.

My parents have been with T&C for a very long time, and I'll be doing the same!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Soooo happy! Thank you!

Perfectly seamless from start to finish, under a month for the whole process, absolute pleasure working with Stephen! Sooooo happy! Thank you!

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Gary and Sommer have been fantastic in…

Gary and Sommer have been fantastic in helping secure a mortgage to buy our property. Gary helped negotiate terms and secure a great deal. They were both super knowledgable and so helpful and approachable, they didn’t make me feel silly when asking questions that I didn’t understand and they were very accurate in what they felt was achievable. 110% recommend and will be my forever mortgage brokers going forward. Thanks both.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Town & Country Mortgages

Highly recommend Town & Country Mortgages. From start to finish, the service was exceptional, with excellent communication and support throughout the entire mortgage process.

Stephen was outstanding. He took the time to review a range of mortgage products and different options to ensure we achieved the best possible outcome. His attention to detail, knowledge of the market, and willingness to explore every avenue gave us complete confidence that we were getting the right deal.

Stephen kept us updated at every stage, responded promptly to any questions, and made what can often be a stressful process feel straightforward and manageable.

Thanks to Stephen and the team at Town & Country Mortgages, we secured a fantastic mortgage package and received first-class service throughout. I would not hesitate to recommend them to anyone looking for professional, knowledgeable, and friendly mortgage advice.

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Shared Ownership Mortgage

As a first time buyer with very little understanding about shared ownership or buying a house in general, I am extremely grateful to Stephen for being so patient and thorough in his explanations.
Considering my husband has just started a new job and I am on maternity leave, it can't have been easy to secure us a mortgage but he did it!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great advice and support

They provided great advice from the outset and some practical suggestions as what might be the right mortgage for me. Friendly service and supported me through a tight time frame to achieve my goals.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very clear and open on what my options were and kept me informed along the way.
And importantly now looking to move into a new home!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, reliable and knowledgeable service

Stephen made the whole mortgage process feel much less stressful. He was friendly, professional, and explained everything clearly, which really helped me feel confident throughout. He was always quick to respond to any questions and kept me updated at every stage, so I always knew what was happening.

What stood out most was how approachable and supportive he was. He took the time to make sure I understood all of my options and helped me find the best one for me. The communication and guidance throughout were excellent, and I really appreciated how smooth and straightforward he made the whole process.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was quick and…

The whole experience was quick and painless, Lewis and Mitchell searched and sorted out the mortgage and made the whole experience stress free. We was kept informed at every step of the way and everything was explained - would highly recommend and would absolutely use them again in the future

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Stephen has been fantastic throughout, he was reassuring and helped in every way possible.
He made the whole experience non stressful, he kept strong communication throughout.
I can highly recommend him to help with your mortgage.
Great service, smooth application.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

First rate advice

First rate advice, service, follow up and responsiveness. Gary Whitehead and Sommer White especially provided us exactly what we needed and with great efficiency.
Thanks to you both and recommend your services for sure.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Michael at Town & Country provided an excellent service and kept me informed from start to finish. He throughly advised me on all options and also made me aware of timescales. I am really pleased with the service and delighted to have had a mortgage offer. Would recommend!

May 16, 2026
Unprompted review

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