Farmer Brown Reviews 2,316

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and attentive approach, making interactions pleasant and productive. Many people highlight the excellent customer service, appreciating the personalized care and clear explanations provided. Consumers frequently mention the company's efficient service and quick response times, noting how promptly their requests are handled and how easily they can get the information or documents they need. This contributes to a smooth and reassuring user experience for most people.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledge and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and prompt... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

Jose' at Farmers insurance helped ease the transition to Texas. I moved my business and home and needed to establish several types of insurance and he was able to make all that happen in a day or t... See more

Rated 5 out of 5 stars

The company has excellent service; the attention is very good. They are attentive and notify you before your policy is canceled. They keep you informed of anything that might happen. For me, they have... See more

Rated 5 out of 5 stars

Working with Gladys has been a great experience. She takes the time to explain coverage options and makes sure my business is protected. I feel confident knowing I have an agent who is honest, dependa... See more

Rated 5 out of 5 stars

My representative Rhea Neis has alwaysbeen helpful and professional. Keeping my policies up to date and fully covered has been easy with helpful prompts to remind me to renew and review my policies.... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

About Farmer Brown

Written by the company

General Liability & Workers Compensations for contractors.

We cover your insurance needs! Get your General Liability, Commercial auto, Builder's Risk, Surety bonds and Property Insurance with us saving time and money! Get multiple quotes with just one click.

We Make It Easy

Give us a call and in 4 steps you’ll be covered. Speak to our bilingual coustomer representatives and aks them anyting you need to know.


Save Time and Money with Farmer Brown Insurance Agency


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Unresponsive to COI requests

tired of the times we tried to reach you and Jose Fernandez for COI for our clients. No response to our emails or call and texts. Very unprofessional. In our line of business, we need COI constantly and instantly. Would not recommend to any business at all.

March 19, 2026
Farmer Brown logo

Reply from Farmer Brown

Hi Charles, I’m truly sorry for the frustration this has caused. While our records show the Certificate was sent, we clearly missed the mark in ensuring it reached you safely. We know how critical a Certificate Of Insurance is for your business. Please give our team a call at (888) 973-0016—we’ll prioritize your request and get that document immediately.

Rated 5 out of 5 stars

Monica!

Monica is wonderful, very helpful and on top of following up with her customers!

March 19, 2026

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