Farmers Equipment Reviews 

228
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

The service was brilliant. I sent a question via chat, about a product I was in the process of buying, and I had not only an answer but also a lead time before I finished checking out.

Rated 5 out of 5 stars

Easy ordering, item was £50 cheaper than anywhere else, quick dispatch, delivered by Palletline (Gregory Distribution) within 3 days. Great service, could do with tracking so we could follow updates... See more

Rated 1 out of 5 stars

Concrete equipment ordered, gave 3-5 day delivery, rang in to chase up to be told sent directly from manufacturer. Told would be early following week, still dint turn up. Apparently lost in transit, a... See more

Company replied

Rated 5 out of 5 stars

Bought a stihl handheld mini chainsaw/pruner which was speedily delivered. While slightly heavier than expected for long periods of use it cuts beautifully and easily chopped up a large fallen branch.... See more

Company details

  1. Garden Center

Information provided by various external sources

Online retailer of farming, gardening, construction and camping equipment.


Contact info

4.1

Great

TrustScore 4 out of 5

228 reviews

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No recent history of asking for reviews

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4.1

All reviews

(228)

1 review in the last 12 months

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Rated 1 out of 5 stars

Avoid them if you want quick delivery, reliable information and communication…

Ordered and paid for a chain saw as it was competitively priced and appeared to be quickly available. There was no mention of it not being in stock. Heard nothing further so sent an email after a week and was told the item was not in stock but would arrive early next week and be despatched immediately. Another week went by and so I emailed again and was told that the item was not yet in stock and would take another 10 days and even this wasn't certain.
On checking other sites, there were plenty in stock elsewhere. This was a waste of my time (I did all the chasing) waiting for an item I needed urgently. Do not use this company unless you are willing to wait, as they clearly oversell and don't hold stocks. Buying elsewhere cost a little more but is much more dependable. Farmers refused to refund the difference despite the hassle they caused and the fact that they had held my money.

November 3, 2020
Unprompted review
Farmers Equipment logo

Reply from Farmers Equipment

Hello David,

Thank you very much for the review, and our apologies again for the negative experience you have had with ourselves.

The item you have ordered has proved highly popular, and although we had many of these items in stock on the weekend you ordered, our stock system did not update the website as it should have when we sold out, and so we oversold. We are speaking with our web developers to see how this system can be improved to avoid this happening in the future.

I do also apologise that this was not communicated to you at an earlier point. This is something we are working to improve, with our small team of staff in this busy and difficult period.

We have refunded this order in full as requested, however as advised we cannot offer further payment to yourself.

Karl Barwick
Websales Manager

Rated 4 out of 5 stars

The overall service was excellent

The overall service was excellent, the only slight quibble was that when packing the saw & my transformer, the transformed was simply strapped to the top of the saw. This is a very heavy item, and in transit (or upon being placed), it chipped the saw paintwork. Its a small thing, but my lovely orange saw will now soon have a rust spot where the damage was caused. Its a shame for poor packaging to bring the score down.

October 2, 2020
Unprompted review
Rated 3 out of 5 stars

Alistair from Rafford

After a bit of a delay due to being out of stock I received my order. It would have been better if I had been notified that the item was not in stock when the order was placed. I am delighted with the item received

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

Stihl FSA57

I originally ordered a Stihl FSA57 at the end of July but it wasn’t available so was given a refund. I was told I would receive an email when it became available, thought to be 7/9. Sure enough I was notified on that date, placed my order and received the item within 24hours. Great product at a good price. First rate Customer Service and would definitely recommend.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Recently purchased a Belle Wacker…

Recently purchased a Belle Wacker Plate. The price was very competitive, and it was delivered within two days of me placing the order. Most impressed with the service, and will definitely use again in the future.

September 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service on a strimmer I recentley purchased and it was at an ulta competitive price. Arrived very quickly. Thank you.

August 21, 2020
Unprompted review
Rated 5 out of 5 stars

Honda Generator Purchase

Ordered a Honda Generator on Monday morning, the 17th August, it arrive by DHL on Tuesday, the 18th August, late afternoon. Excellent service; Karl was most helpful. Highly recommended. (Will review the generator separately, after a few weeks use.)

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

stihl hedge trimmer

Excellent service very pleased, ordered a stihl hedge trimmer on a Tuesday evening & it arrived on the Thursday morning

August 6, 2020
Unprompted review
Rated 4 out of 5 stars

Would purchase from Farmer's Equipment again.

I bought a Stihl long reach hedgetrimmer extension. It was one of the few places that had one in stock and it was at the lowest price I could find on the web. It took 9 days from order to arrive which was OK but would have given 5 stars if it had arrived a little sooner. Delivered well wrapped. Pleased with product and service. Would definitely buy from Farmers Equipment again.

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

Recently purchased a Stihl FS50C-E…

Recently purchased a Stihl FS50C-E petrol strimmer from this company. Great value and excellent service.
Rang the company first before I placed the order and they were very helpful. Strimmer arrived on time by next day courier. I would definitely use them again.

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Highly Satisfied Customer - First Transaction

Firstly: This is a genuine review, they prompted me to do it by supplying the link, no benefit to me for writing it, genuinely.
Based in SW Scotland was a bit hesitant about a supplier I was finding on the internet in Norfolk. Not only that but they were not a listed supplier on the Stihl website.
I phoned, quick answer, an was informed that another group company was the listed Stihl supplier.
I decided to go ahead and everything was good, price delivery, packaging (Stihl's Box)
Good experience, go ahead and trade with them.

July 13, 2020
Rated 5 out of 5 stars

Zipper Hb305 Planer Thicknesser

Perfect transaction - great item, keen price, nice and easy website to navigate all the info there at hand. Delivery very quick and really pleased with the Zipper Hb305 planer thicknesser seems like a well built bit of kit really pleased to be able to plane and thickness wide stock material with ease. A good fit for my workshop needs. Many thanks. ⭐️😎

July 6, 2020
Unprompted review
Rated 5 out of 5 stars

First class service

First class service - easy to navigate website. Competitive product prices and delivered in time without any hiccups. Will definitely use again

June 18, 2020
Unprompted review

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