Farmfoods Reviews 

711
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, most reviewers were unhappy with their experience overall. People frequently reported frustrating encounters with rude staff members who displayed completely unhelpful attitudes and very unprofessional behavior at the tills. Customers also highlighted serious concerns regarding poor product quality, mentioning specific issues with spoiled items, unpleasant chemical smells, and unexpected package size reductions. Some reviewers were happy with the exceptionally friendly employees who consistently went out of their way to warmly assist shoppers. Consumers additionally appreciated the great variety of affordable items available, noting that low prices provided wonderful financial value during tough economic times.

What people talk about most

Staff

Consumers find staff to be ambiguous, reflecting a wide range of differing experiences. While many reviewers... See more

Product

Customers consistently note ambiguous experiences with product quality and availability. Many shoppers praise... See more

Price

Clients share ambiguous opinions on price, with many reviewers highlighting fantastic value, competitive... See more

Customer service

Users describe ambiguous interactions with customer_service. While many consumers reported extremely poor... See more

Quality

Reviewers highlight ambiguous aspects of quality, as opinions about products vary significantly among... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Farmfoods is a good store but if Gravesend is anything to go by then it desperately needs to give staff training on customer relations. One almost took my head off oprning a freezer but on acknowledge... See more

Company replied

Rated 3 out of 5 stars

Farm foods offer very good value for money items, however stocks always seem to be low, no matter what time I go - more visits than not, everything I'm looking for is sold out or not enough on the she... See more

Company replied

Rated 2 out of 5 stars

The deals are usually ok, but the service at the Canterbury branch can be quite bad. Some employees are attentive and helpful while others have poor attitudes and are very snarky at the tills. Prefer... See more

Company replied

Rated 4 out of 5 stars

I don’t recognise many of the negative reviews posted here. My local Farmfoods in Blyth, Northumberland is usually very well stocked and the staff very professional. Sometimes they might run out of Sp... See more

Company replied


Company details

  1. Supermarket
  2. Food Products Supplier
  3. Grocery Store

Written by the company

Farmfoods, a Scottish family business, has served Great Britain for over 60 years. From a butcher shop in Aberdeen we have grown to more than 300 stores and four distribution centres nationwide. We work hard to bring you the best value on the food your family enjoys and on the household essentials your family needs. In addition to frozen food we sell groceries, chilled foods, bread, milk, fresh fruit and vegetables along with a range of household items. Across our ranges you will find the brands you know and trust at prices you will love. Our specialism is frozen food and we believe passionately that frozen food is the best solution for most family meals. Our exclusive label chicken, beef, turkey, lamb, pork, fish and vegetables are all as fresh as the day they were frozen and because there is almost zero waste, great value too. We are a family business and our owners work in and lead our business every day. We think, particularly in today’s corporate world, this is a real strength. We are a diverse team of around 4,000 people who share a passion for getting a great job done. Whether they work in a distribution centre, a retail shop or an office, Farmfoods people are trusted to take responsibility for their work and to have control of delivering a great value, simple and friendly operation.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

711 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 24 hours

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2.7

All reviews

(711)

146 reviews in the last 12 months

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Rated 4 out of 5 stars

I found mainly their own brands to very…

I found mainly their own brands to very good vale for money and overall it makes shopping a surprise.
I had a scanning error and the total was wrong, so I went back to store and was treated very fairly and accurately
Thanks

December 28, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Thank you for taking the time to write to us about this. I am pleased to hear that this problem was resolved by one of our team, however I am still sorry to hear about your experience. If you could contact our Customer Services team, quoting your reference number (1004259JC), I'd be happy to look into this further.

Kind regards

James Curran

Rated 1 out of 5 stars

Used to be Good Value but prices

Used to be Good Value but prices, lack of value for money seem to be gathering pace. Shrinkflation seems to be kicking in, this is Not Helpled by the lack of money off vouchers based on spend, presently only 2 vouchers seem to be available on any of the emails received!! So No different date or individual voucher codes to support multiple purchases within a month etc, lots of the promotional emails don't even include discount code vouchers now, and lover last month same codes repeated so you you might get 1 X £5 off for a £60 spend & 1 X £2 off a £25 spend, so thats it ,NOT as generous as they used to be , seems that now vouchers are resticted that Iceland could be better value !!

December 28, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Andrew

Thank you for taking the time to write to us. I can advise that a range of factors are considered when determining the denominations of conditional spend vouchers available. We do appreciate all feedback from our customers and your comments have been passed on to our senior management team for their information.

Kind regards

James Curran

Rated 1 out of 5 stars

No receipt given or offered.When I…

No receipt given or offered.When I asked for one the man asked if I thought he was psychic .Very rude

December 26, 2025
Unprompted review
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Reply from Farmfoods

Hi Cherry

Thank you for letting us know about this issue and please accept my sincere apologies for this. If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1004256JC), our team would be happy to look into this further.

Kind regards

James Curran

Rated 1 out of 5 stars

Farmfoods Galston, not very helpful

On way to Killie, thought I'd shop local in Galston, went to Farmfoods checked for my trolly token and didn't have it, only had 96p in my purse, shop empty, asked if they had a token as i've lost mine and not enough for a £1 and was in for my shopping and I was told no, so on way to Iceland in Killie who if in need provides a token. I need to go back to carrying money 🤬🤣😂. Don't think I will be back though, shame, it was my first experience of this new shop, anyway got to Iceland and they had a stack of tokens at the till and it was handed over with a smile, well done Iceland.

December 20, 2025
Unprompted review
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Reply from Farmfoods

Hi Carole

I am sorry to hear about this issue in our Galston shop. I have today passed your comments onto the Area Manager who will look into this matter further.

Kind regards

James Curran

Rated 5 out of 5 stars

Great food at amazing prices

I only recently started shopping at Farmfoods and now visit at least monthly to stock up my freezer.
Fantastic range of frozen foods- lamb, fish, beef, vegetables etc. Delighted with the ice cream flavors.
I regret not discovering this gem of a supermarket sooner. I now highly recommend it to my colleagues, friends and family.

December 16, 2025
Unprompted review
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Reply from Farmfoods

Hi Ayesha

Thank you for those kind comments about Farmfoods, and I'm glad you're so delighted with our range of meat and Ice Cream! I have shared your comments with our Commercial team for their information.

Kind regards

James Curran

Rated 5 out of 5 stars

Sutton in Ashfield branch is 5 stars…

Sutton in Ashfield branch is 5 stars plus
Had to write and say we love this shop every single time myself or a family member calls in they are so pleasant nothing is too trouble directing you to the right section or even helping you with vouchers they are so polite professional and friendly there is even one young man who upsells he does a terrific job for you farnfoods .., never known a shop like it and would travel out my way to get to it . All the food is so reasonably priced and I don’t know why there are moans on here about quality ! Thank you farnfoods we appreciate you .

November 13, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Thank you for those lovely words in relation to our Kirkby in Ashfield shop and I have today passed your comments onto the shop team and our senior management team for their information.

Kind regards

James

Rated 2 out of 5 stars

Dodgy fresh milk.

I don't like to leave a bad review for Farmfoods because they sometimes have great deals on short dated crisps, chocolate, biscuits and cheese, which is the main reason I visit. In fact, the short dated Cadbury's stuff is currently superior to other shops because they haven't reduced the pack size or chocolate content yet.
I have to complain about the fresh milk though. I have been tempted to buy this a few times because of the price. Its their own brand and not sold as short dated but it goes off before its sell by date and this has happened regularly; in summer and most recently last week. Milk from larger supermarkets always lasts us beyond sell by dates and the sell by date is also longer. It may be a local problem in Hereford store and would be interesting to know if this is a national problem because they buy dodgy milk or have a logistics problem.

December 15, 2025
Unprompted review
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Reply from Farmfoods

Hi Paul

I'm sorry to hear that you've had a problem with a bottle of milk purchased from our shop. If you could contact our Customer Services team, quoting your reference number (1003577JC), I would be happy to look into this further for you.

Kind regards

James Curran

Rated 5 out of 5 stars

Amazing Service

I visited the Horbury Road store in Wakefield and whenever I get served by Paul - he always give the most amazing service, he is the epitome of it. Can’t thank him enough for always brightening my day.

December 15, 2025
Unprompted review
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Reply from Farmfoods

Hi Maira

Thank you for taking the time to share those lovely comments about Paul from our Horbury Road shop. I have today passed these comments onto him to ensure that he has seen them!

Kind regards

James Curran

Rated 2 out of 5 stars

I bought a toffee cheesecake with nothing on it

I bought a frozen toffee cheesecake from Farmfoods and it had NO toffee or any topping at all. It was just a sad beige circle, honestly just disappointing.

December 13, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Thank you for taking the time to write about this issue, I am sorry to hear that the product was not up to your standard. If you could contact our Customer Services team, I'd be happy to look into this further.

Kind regards

James Curran

Rated 3 out of 5 stars

Great shop but more like Aldi at the tills

I love Farmfoods, food is really reasonable, plenty of choice and some great deals, they have built a new one in Cowplain in Waterlooville, I used to shop there but they have employed some young guy that seriously needs to slow down, I used to shop after I finished my night duty at 8am so lovely and quiet, I would go to the till and he would honestly scan it like Aldi, I would still be putting in on checkout and it was piling up other end, then he would ask for money and once you paid he would start scanning others even though you were still packing, just awful, did it a few times and I thought enoughs enough, ive gone back to Asda, sort this member of staff out, spoken to others and they all said the same

November 20, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Thank you for taking the time to let us know about this experience in Cowplain and please accept my sincere apologies for this! If you could contact our Customer Services team, quoting your reference number (1003287JC), with the date and time of your recent visit, I would be happy to look into this further.

Kind regards

James Curran

Rated 5 out of 5 stars

The cheapest shop

The cheapest shop, full of good staff

December 8, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Tomas

I am glad to hear you are so happy with our prices and our teams! If you could contact our Customer Services team, quoting your reference number (1003182JC), I would be happy to get your comments passed on on for you.

Kind regards

James Curran

Rated 1 out of 5 stars

I purchase some seasoned pork belly but…

I purchase some seasoned pork belly but after cooking they tasted like gone off meat inedible.I started to use farm foods my mistake they sell ofel unfit for a dog beware!

December 2, 2025
Unprompted review
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Reply from Farmfoods

Hi Barry

I'm sorry to hear about the issues you've had with the Pork Belly that you've purchased at Farmfoods. If you could contact our Customer Services team with the full product name, best before date and batch code, we would be happy to investigate this further with the supplier. Your reference number is 1002924JC.

Kind regards

James Curran

Rated 1 out of 5 stars

Farmfoods doesn't honour it's own coupons

Used Farmfoods for a long time and always downloaded their money off coupons. Never had a problem until today, spent over £120.00 and handed over the coupons as usual. Cashier replied sorry we're not honouring online vouchers. Well thanks, I'll go back to Iceland

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional staff

Unprofessional staff members at Kirkcaldy shop.
Empty shelves
That was second time in this shop and I will not return.

November 26, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Dear Andrea

Thank you for your recent comments regarding our Kirkcaldy shop and please accept my sincere apologies for any inconvenience caused. I have passed these comments onto the Area Manager responsible for the shop to look into further.

If you could contact our Customer Services team, quoting your reference number (1002781JC), I'd be happy to look into this further.

Kind regards

James Curran

Rated 5 out of 5 stars

Brilliant value.

Brilliant value on many products i.e 15 eggs 1.99p, milk, 2.5 kg of meat under a 10er...best value beats the bigger supermarkets...

November 23, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Thank you for those kind comments and I'm so glad you're happy with the value offered at Farmfoods! I have shared your kind comments with our Commercial team!

Kind regards

James Curran

Rated 1 out of 5 stars

Chicken bleach

I use farm foods regularly, but they have just changed their chicken breasts to a qualiko product the meat is halal and there is a lot of countries on the bag. when cooking it smelt of bleach,and even my dogs would not eat it profit before quality.shame on you

November 15, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Thank you for getting in touch.

While we do sell Qualiko Chicken Breast Fillets, we do still sell our 1kg Farmfoods Chicken Breast Fillets in all of our shops also. Notwithstanding this, I am sorry to hear that the product you purchased was not up to quality. If you could contact our Customer Services team at info@farmfoods.co.uk, quoting your reference number (1002041JC), that would be appreciated.

Kind regards

James Curran

Rated 1 out of 5 stars

Farmfoods true story of my self

I am warning all possible customers who shop at Farmfoods store about today's truth about what happened to me at Farmfoods on Tong Street. Everyone knows that almost every item in the store says that if you buy two, the price is different, or if you buy three items, the price is the same. I used to be a frequent customer at this grocery store on Tong Street, but from today I will avoid shopping with them. Today I chose two items one was buy two items pay this much for both or one item is £9.99 if you buy two both are £15 but it was a lie, when I noticed I went back to the Farmfoods store and asked for help from a friendly girl when I explained to her she couldn't help me, I asked if I could explain to the manager what she did and called him. He almost blamed me for today's purchase, then he started blaming other customers, allegedly because they mixed up the goods in the refrigerators and the employees didn't do it. The manager didn't show any kindness like the girl before him, but Rafal said that I have to accept that I paid, so it turns out that they are stealing from us customers in the way they do. Who knows what I would rather buy, how many times this happened. The manager was very frivolous and showed no respect for me as a customer, he was rude, and when I pointed out to him that what happened to me today was wrong and I would have to leave feedback to warn other customers, he said, "Do whatever you want." You are all M*fi*a in the shop

November 21, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sead

I'm sorry to hear about this issue in our Bradford Tong Street shop. If you could contact our Customer Services team on csteam@farmfoods.co.uk with the transaction number and date from your receipt, that would be appreciated. If you could contact our Customer Services team quoting your reference number: 1001970JC, that will enable us to help us further.

Kind regards

James

Rated 1 out of 5 stars

No hand warmers my hands very cold like…

No hand warmers my hands very cold like very

November 17, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Khyron

Thank you for contacting us about this one. The decision to discontinue the 2pk Hot Hands Hand Warmers was a commercial one and I am sorry for any inconvenience this has caused. I have today passed your comments onto our Commercial team for their information.

Kind regards

James Curran

Rated 1 out of 5 stars

I bought farmfoods own quarter pounder…

I bought farmfoods own quarter pounder beef burgers 8 pack just because I thought they wasn't bad value for a fiver .
My mistake as they were absolutely garbage .
They had no flavour at all or texture once cooked it was like eating a slice of sponge cake which was absolutely bland .
Even if farmfoods were selling this product in there own name for 10 pence a box I would never buy them because they are so disgusting.
Whoever decided that this product was good enough to sell under the farmfoods brand needs to be fired

November 15, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Anthony

I'm sorry to hear that you're disappointed with one of our products. In order for me to pass this onto our supplier to investigate, if you could contact us at csteam@farmfoods.co.uk, quoting your reference number (1001530JC), that would be helpful.

Kind regards

James Curran

Rated 1 out of 5 stars

Hardly surprising they have a low rating

I will paste over some of the content of my email request, that they have failed to respond to:
"You send emails with the limited time offers on, however, the items are not necessarily in stock. I understand that perhaps demand would be high, however, unless you make the effort to have more stock available, there will not be enough to go round. I have been to the Halesowen store three times to get the offer on the 18 omega fish fingers for 99p. Not once have they been in stock. Furthermore, from the small space allocated for this item, it is clear that stocks would not last five minutes. It's not just time wasted, but also money getting there.

Are you purposely deceiving customers, just to get them through the doors? I might as well just walk up the road to my local Asda, the amount of money it's costing me every time.

Look forward to your reply."

The offer is out of date now.

Perhaps the matter should also be reported to Trading Standards.

November 12, 2025
Unprompted review
Farmfoods logo

Reply from Farmfoods

Hi Sir/Madam

Please accept my sincere apologies that you did not get a reply to your email. I have been unable to locate this. If you could email csteam@farmfoods.co.uk, quoting your reference number, 1001528JC, I'd be happy to look into this further.

Kind regards

James Curran

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