Farmfoods Reviews 

To the polish staff member on till today sunday 22nd feb you realy need traing in customer service so nasty becouse i could not hear how much i owed and to be greeted with a smile would be nice she was rude to everyone needs training

Staff never stop and are busy from start to finish.
Every staff member has an excellent attitiude and always go out of their way to help in any way they can.
They could be supported better by their employer as Roker Retail Sunderland is a Hotspot for Shop lifters.
Farm foods hopefully realize how Loyal their staff are.
I appreciate the Customer Service I recieve.

Thank you
Regular Customer

I normally use Farmfoods for king prawns, fish & general snacks frozen veg etc.
I had previously purchased the 1kg bags of haddock @ buy 2 for £15 reasonable product nice sized fillets,not any more pack size has shrunk to 700g a 30% reduction same price as before but the fillets were a lot of small pieces.Aldi sell haddock fillets @ nearly £1 per kilo cheaper & I don't need to buy 2kg,sorry Farmfoods looks like Aldi will be my preferred frozen food shop

They never have in store what they advertise. Its just a scam to get you in the store. Once there, they hope you buy other things and forget what you came in for. I went in for a product they advertised and it wasn't there. I showed the manager what I came in for with the advert and he said he had never seen or heard of it. He even checked the company warehouse for it and they had never even had it in the first place. They should be reported to the ASA.

When arriving at the till after waiting in line the lady puts the closed till sign up not saying a word just abruptly placing it down..
I asked if I was now no longer in line to which I got no response and completely ignored...

I felt I had no choice but to move over to another till where I would have join the end of the queue again...
Once I got to the cashier I asked who the colleague was and if the manager was in... to my astonishment the rude lady was the manager.. Named Angie..

I feel for a manger to be so absolutely rude is highly unacceptable and disgraceful if that's how the manager treats customers I can only imagine how some of the other staff members get treated.. I feel this needs to be addressed as it really gives a poor out look of the company..

Ive been buying the frozen fruits for nearly 1yr now and the last lot i got was absolutely terrible they reduced the price per bag i bought 10 bags as i normally but for the mnth honestly the blueberries are the worsts ive ever bought frozen nii ok w i kniw why they lowered the prices because people probably stop buying them the blueberries are hard not ripe and lots of twigs in there too i wont be buying here again il go to lidl they a bit more expensive but better quality

So now farm foods have said im to contact them. Why should i do that you can contact me in public and say what you want to say about your bad products

The staff were very polite and helpfull.The staff uniform very smart and shop was very clean.The isles were wide allowing for disabled,elderely and vunerable.
Good to see the monitoring bait boxes for pest control and the prices were somewhat refreshing on a positive note.It was my first visit and impressed and look forward to future visits.

Called in 31/1/26 7.20pm.queued 15 mins..only 1 till operating. then eventually when my items were on belt,a new cashier arrived and said you'll have to move it all to another belt...at 7.45pm..
I just left the items on the belt and walked out....
If that's not terrible service I don't know what is..

I will never shop at Farmfoods again! I went to my local farmfoods in Kirkby in ashfield to find that mainly all the meat they sell is Halal. They had a section that clearly stated Halal ok fair enough but then going through all the other meats on the general isles they were all labelled Halal anyway! I will not support this cruel practice in the UK and neither should Farmfoods! AVOID!

I shopped at the Carlton Square branch of farm foods and was disappointed to find that there was no frozen meat that catered to my needs. All of the meat was halal other than the pork. I have no problem if that’s what other people want despite the cruelty but for it to be impossible to find any non halal frozen meat is unacceptable. I didn’t believe this at first as someone notified me of this and I had doubts but after shopping there today, I can confirm that it is true. Won’t bother going back again.

Update following the generic response given to me and everyone else with the same concerns. They mention they have a few non halal products but this should be the main products with halal being the select few. I did ask a store assistant for some none halal chicken and she couldn’t find any so clearly they don’t have a non halal alternative as said within their response. It is shameful that such a big brand have no concern for the welfare of animals or customers and just respond with a lame generic excuse. I’m sure the person who responded from farm foods must in reality be ashamed and embarrassed themselves but the pay cheque is a little more important to them. They say it’s all clearly labelled but it is not on all products. I believe if they told customers as soon as they walked in that the majority of products were halal, they would shop elsewhere. It’s time to make customers aware.

Visited farmfoods in Dunfermline for first time in many years and will be back. Reason I haven't been for years is because I compared it to Iceland but it's so much better, I noticed on my receipt that many of my single purchases were actually multi buys and I saved a good bit money.
I don't eat halal meat and I noticed there were freezers full of it.
All I need to do to not support this is to not buy it, we can't leave negative reviews because of a few freezers of halal meat. There is mostly non halal meat so don't worry folks, farmfoods isn't becoming an all halal store.
Many bargains throughout the store some things 19 and 39p , reminds me of farmfoods from the 90s.
I'll definitely be back, lots of processed and ultra processed food but also many non processed food for example halls pork fillet 2 for £5 no added water just as good as the butchers except the butchers is £7.50 each
I was annoyed that I couldn't get to try the Irish butter I didn't want ten blocks, just one. The milk was 3 jugs for £3, amazing! 15 baby bells for £2.99 I'll definitely be back and friendly staff too

nipped into Liverpool Speke shop recently and was appalled to overhear an assistant manager call Beth talk to a younger staff member in a nasty disrespectful manner even aiming personal insults at the girl onlooking customers were not happy I for one will shop elsewhere
Till staff 5 star

Again I have had a pleasurable visit to greenwood avenue hull shop..l am disabled with various problems but the staff are always helpful and friendly especially a relatively new lady Donna..understand my quirky humour and always treats me with respect,as does the rest of the staff..l live just as close to Iceland and Herons but feel the prices ( l am 74) make my decision to shop there easier..many thanks to the staff..Barry Kipling

I note from their recent flyer that landed on my doormat that they seem to be majoring in the sale of Halal food i.e. meat from animals that have been subjected to barbaric ritual slaughter where they bleed to death while other animals in the queue watch on in despair as they know that the same fate is coming their way. There is absolutely no need for religious slaughter in a civilised society. Farm Foods should be ashamed of themselves.

Farmfoids are now selling halal food, on the quiet. I do not want to buy halal food. The UK has strict laws governing the slaughter of animals and halal doesn't conform to this. I will not be spending my money in Farmfoods ever again. Businesses should be made to show a sign before you enter the shop showing that they sell halal food. People of Pitsea be warned.

I recently witnessed a truly disturbing incident at the Wavertree branch (29/12/2025). I watched a staff member charge and then physically assault a shoplifter by pushing him into glass cabinets, onto the floor, and then punching him in the head repeatedly while he was on the ground begging him to stop (the shoplifter had not left the store and so had technically not stolen anything yet). The level of violence was terrifying—glass was smashed, and my vulnerable mother was nearly knocked over and trapped against a freezer during the scuffle. She is now suffering from severe anxiety and is afraid to leave the house almost two weeks later as she is extremely vulnerable as it is.

To make matters worse, when I called the police (as the violence was excessive and I feared it was going to escalate given there was glass shards all over the floor), the staff member turned on me, calling me a "grass" and prevented me from re-entering the store to check on my mother who has severe anxiety. I recognise shoplifting is a crime and normally I would be the first to have jumped in to help the staff member if he had used reasonable force to restrain him but this was a full on violent assualt with the intention of causing serious harm. This person is a risk to the public if he reacts like that to stolen jars of coffee. He was not even wearing a uniform and so at first I did not realise he was staff.

I raised a formal complaint with Head Office regarding this gross misconduct and the trauma caused to my family. While they admitted the behaviour was "well outside their level of service," their gesture of goodwill was a £20 voucher. To offer such a small amount after my mother was endangered and I was verbally abused by their aggresive staff member feels like a cheap insult. The impact of this event will be longlasting for my mother and has caused her serious trauma. Customer safety and professional standards are clearly not taken seriously here.

Frozen Lychees. I defrosted them they were rank

I went to the farm foods in Preston and bought 3 bags of fruit. When I got home I found the bags had an awful chemical smell . The fruit also smelt the same . Is this normal for bags to smell this way?

I visited the Farm Foods in Accrington on December 30, 2025 and had a very negative experience with a staff member named Robert. I suffer from anxiety and depression, and asked him twice for help finding a product near the crowded payment desk. He showed no willingness to assist, which left me feeling ignored and overwhelmed. Thankfully, another staff member stepped in kindly.

However, the lack of professionalism from Robert triggered a panic attack and breakdown as I left the store. This could have been avoided with better customer service, especially for those with mental health issues. I hope Farm Foods invests in staff training to prevent this from happening to others. Not recommended for anyone needing supportive service. 1/5 stars.

The staff at the Waterloo Road branch in Blackpool are always very friendly and helpful .