Farnham Cycles 

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Rated 5 out of 5 stars

I was looking for a cheap and cheerful rear wheel for my bike,and found this "Wilkinson's" wheel, already discounted and cheaper thanaywhere else for the same product. What I got was a wheel made... See more

Rated 5 out of 5 stars

I was looking for some Santini bib-shorts and Farnham Cycles had a good range in stock at a good price. Delivery was quick and I'm very pleased with my purchase. One thing that particularly attracted... See more

Rated 5 out of 5 stars

I bought a Rockshox Argyle damper for my 120mm Tora TK's from the Farnham Cycles online shop and it was delivered by courier a few days later. The courier, city link even came after hours since I was... See more

Rated 5 out of 5 stars

Thanks for the cycle carrier, all recieved fine and fits well on my bike. Only issue was unsecure website which meant over £1,200.00 being put on my credit card on top of the £36.00 for the carrier. P... See more

Company replied

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Farnham Cycles is a specialist stockist for Merida, Norco, GT, Mongoose, Raleigh and WeThePeople bikes. From these fantastic brands we stock an extensive range of Mountain, BMX, Road, Urban, Hybrid and Kids bikes at competitive prices. We also have a very large range of bike parts and accessories in our online shop with everything from brakes to bottles and pedals to pumps.


Contact info

All reviews

(714)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible

The website showed what I ordered as in stock therefore I should have received my things within 2-3 working days. It took a week! I phoned the shop to see where my things were and the representative on the other line was very unsympathetic and just said there was a delay at the warehouse, not even a sorry. I WILL NOT BE SHOPPING WITH THESE GUYS AGAIN!!!

July 6, 2012
Unprompted review
Farnham Cycles logo

Reply from Farnham Cycles

We are sorry that you were disappointed with our service and the response you got when you rang. Our terms and conditions published on our website do state "Items which are in-stock are usually delivered within 2-7 Working day". We hope you may consider revising your 1* rating and will give us the opportunity to improve your opinion of Farnham Cycles. I have made our web sales team aware of your comments as part of our on-going training.

Rated 5 out of 5 stars

Great product, quick delivery

Thanks for the cycle carrier, all recieved fine and fits well on my bike. Only issue was unsecure website which meant over £1,200.00 being put on my credit card on top of the £36.00 for the carrier. Presently being sorted by fraud office... I was probably just unlucky this time. Wouldn't stop me ordering from Farnham Cycles again though.... Cheers for the prompt delivery.

July 4, 2012
Unprompted review
Farnham Cycles logo

Reply from Farnham Cycles

We are very sorry to hear about your experience,please be assured that all card processing is handled by our payment provider Sage Pay via their secure website and that no card information is entered or stored on the Farnham Cycles website. Thank you for your positive review and look forward to helping you in the future.

Rated 4 out of 5 stars

Cheap price, great product

Took a couple of days for them to deliver and one had a slight dent (it was a bike lock so didn't affect the product) but overall a good quick service at the best price I could find.

July 3, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing service and products

Purchased a panier set for my wife's bike. The company kept us informed at all times with regards to the state of the order.
delivery was quick (free) and the panier was exactly as described. Well priced, high quality, definately be using again!

July 3, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a payment problem when ordering a Mirrycle mirror for my bike. A quick phone call sorted this immediately and the item arrive rapidly.
Excellent service. Would recommend.

June 30, 2012
Unprompted review
Rated 5 out of 5 stars

Quick service, just wish stock levels were up to date on website

Quick, efficient service. I ordered two saddles, one was however out of stock. I was made aware within 24 hours and offered a refund, substitution or I could wait until the item was in stock. All very efficient and personalised. I would DEFINITELY use this website again. It's so nice to deal with humans who care!! I only wish the website told me that the it was out of stock before I ordered it! But it's a minor gripe at what is a great and efficient company.

June 29, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent comms, very helpful staff

Blade was from an Elixir 5 yet fitted my Elixir 9. This was thanks to the knowledge of the staff.
Delivery was very quick and well packaged.
Blade is top quality and genuine.
thanks
Gaz

June 28, 2012
Unprompted review
Rated 5 out of 5 stars

I ordered, it came

I identified Farnham Cycles as cheapest for inner tubes, so I ordered a batch which were delivered very promptly.
However, they were not the cheapest for the tyres I wanted, nor the brakes.

June 23, 2012
Unprompted review
Rated 5 out of 5 stars

good service

Purchase of bike, took a wee bit longer than i thought it would, but when i enquired i was given an explanation, the staff are very professional and polite and always get back to you.
i had a problem with a chipped carbon fork, they ordered new ones from Merida unfortunately they couldn't be supplied but reimbursed me with a frame. Good service and good staff.

June 22, 2012
Unprompted review
Rated 4 out of 5 stars

Great service, somewhat slow postage.

Easy transaction and decent communication of shipping details etc - the shipping process itself seemed to take some time, with a couple of days space between me placing the order and it being shipped, however the shipping itself was fast and trouble free. Four stars given, would have been five star with faster shipping.

June 21, 2012
Unprompted review

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