Having read the review posted by Melissa McInnes , there is no way I would ever use this company as she clearly states she returned it within the time line and that she never wore it ! Shame as I want... See more
Company replied
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See what reviewers are saying
After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... See more
Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... See more
Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... See more
Company details
Information provided by various external sources
Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.
Contact info
United Kingdom
- fascinators4weddings.co.uk
4.4
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Beware of this company
I ordered a fascinator for a wedding. It came but was the wrong colour for my outfit. I immediately resealed the box ready for its return. The item was in perfect condition. The refund was processed with £5 less than was originally paid. I politely questioned why this had occurred and was told ‘it was withheld to cover work needed to restore the item to a saleable condition’
I was taken aback by this as I knew it was perfect. I questioned this with Daniel but got no reply. I have been in touch by email and written letter but have been totally ignored. I find this disgraceful customer care and as this is such a small amount of money I now feel it is not about the money but the principle of the matter. If £5 was withheld from other people it would be a nice little earner.
In principle this company have taken my money without consent. As they are not contacting me with evidence of what they have accused me of they are working against the law.
November 4, 2023
Reply from Fascinators4weddings
Hi
When we occasionally receive items back that are in used condition, we do have to withhold an appropriate amount from the refund to reflect the costs caused to us.
This practice of buying, wearing and then claiming a full refund is called 'wardrobing'. We don't pass this cost (i.e. of a free hire service) onto our honest customers but rather withhold money from refunds. I hope you agree that this is the correct thing to do.
In other cases, customers try items on and mark them with makeup or return items in a weak box that is crushed - again, we make an appropriate reduction of the refund to cover the costs.
All of this is covered in our returns policies and is agreed to by our customers when they place orders.
Best wishes
Daniel
I was looking for a hat for my son's…
I was looking for a hat for my son's wedding which was in silver and didn't look too frumpy! This one is perfect! Arrived quickly by Royal Mail in a box marked fragile. Great service. Very happy and looking forward to wearing it!
December 13, 2023
Colour matching
Colour matching. I wanted a fascinator to match my outfit. The colours on the website were clear, but it was difficult to ensure a match on the screen. I was able to send a sample and was given good advice on colour matching. The item arrived in good time.
November 22, 2023
Love love love!
Great communication and the colour matched perfectly with my dress.
Thank you so much!
October 29, 2023
Prompt & Accurate
My order was dispatched promptly. The fascinator I ordered was exactly as shown on the website.
October 9, 2023
Item arrived quickly and safely
Item arrived quickly and safely. Website was easy to use.
September 28, 2023
Beautiful Fascinator
Beautiful fascinator, very well made and great value for money. Delivery was prompt. Article arrived well packed and in perfect condition.
October 4, 2023
As shown
Exactly as seen on the internet, packaged well, good value for money, quick delivery
September 22, 2023
Great service and product
September 11, 2023
Quality products and quick delivery
Quality products and quick delivery. Would recommend
September 3, 2023
Fast and speedy delivery
September 2, 2023
All fine
I bought a Diamante Purple Fascinator and clutch for a wedding , and they matched perfectly my electric blue outfit. Delivery took just few days considering that I ordered from Italy
June 12, 2023
Fascinator
I ordered a fascinator for my friends weeding that arrived very quickly and looked better in real life than the photo. Very pleased with purchase
August 18, 2023
Beautifully made...both the bag and the…
Beautifully made...both the bag and the fascinator are exactly the same colour....very pleased. Can't wait to wear at tomorrow's wedding. I would recommend your company to family and friends.
July 19, 2023
Good quality and matched photograph…
Good quality and matched photograph exactly.
Prompt delivery
July 14, 2023
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