Fascinators4weddings Reviews 523

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Having read the review posted by Melissa McInnes , there is no way I would ever use this company as she clearly states she returned it within the time line and that she never wore it ! Shame as I want... See more

Company replied

Rated 5 out of 5 stars

After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... See more

Rated 5 out of 5 stars

Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... See more

Rated 5 out of 5 stars

Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... See more

Company details

  1. Headwear Store
  2. Clothing Store

Information provided by various external sources

Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

523 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Daniel please can you remove…

Daniel please can you remove your statement about me when you replied to “Pinkney” saying the fascinator was returned “in a used condition- and we’re not a free hire service”?
The fascinator WAS NOT used and of course you are not a free hire service.
I notice that your replies to one star reviews really do not demonstrate a company who respects their customers.

Surely we have a right to try on an item and if necessary return it if it is not suitable without being accused of returning it in a used condition?

After all you are an online company…

Edit:
No Daniel I will not remove any of my reviews as requested to by you..
I 100% stand by what I have written as it is the truth.
The fascinator was returned to you within 11 days of receiving it, it DID NOT smell of perfume and I DID NOT wear it. As you know the labels were all attached and I suspect they can only be removed by cutting them off …
You may well have plenty of 4 or 5 star reviews and my 1 star review was not because there was an issue with the quality of the fascinator but because you have not refunded me and have accused me of wearing it and returning it used and outside of your return period - all of which is untrue.
Why should I have to accept these lies?
I am NOT paying £10 to have it returned to me.

I am now reporting your company to Trading Standards as I feel your refusal to refund me or return the item to me is against what I am entitled to expect from an online business under the Consumer Contracts Regulations Act 2013.

November 24, 2025
Unprompted review
Fascinators4weddings logo

Reply from Fascinators4weddings

Hi Melissa

(For prospective customers reading this, please look at all our 5-star reviews and our overall 'Excellent' Trustpilot rating. The current review is by a customer that returned a used item and then gave us multiple 1-star reviews.)

This is now the third 1-star review you have submitted for my small family business.

To restate the facts, your order was returned in used condition (smelling of perfume) and as such isn't eligible under UK law or our returns policy for a refund.

We have outlined options for you to receive this order back - as it is your property.

But, please, submitting 3 1-star reviews for our small business for one order is incredibly unfair and damaging. Please remove at least 2 of them. It should be all three, because we've done nothing wrong.

Daniel

Rated 1 out of 5 stars

Having read the review posted by…

Having read the review posted by Melissa McInnes , there is no way I would ever use this company as she clearly states she returned it within the time line and that she never wore it ! Shame as I wanted to purchase three fascinators for weddings next year ! Thank you Melissa for the head’s up - there would be no point !

November 23, 2025
Unprompted review
Fascinators4weddings logo

Reply from Fascinators4weddings

Hi Naomi

(For prospective customers reading this, please look at all our 5-star reviews and our overall 'Excellent' Trustpilot rating. The current review is by a customer that returned a used item and then gave us multiple 1-star reviews.)

I don't understand how someone can see a 1-star review on here and then give another 1-star review? The customer in question returned their order in used condition - we're not a free hire service.

We have far more 5-star reviews than 1-star - 30 times as many. What made you give us a 1-star review when you've never been our customer? This look fraudulent. Why didn't you give us a 5-star review based on the fact we have 30 times as many 5-star reviews? Bizarre.

Daniel

Rated 5 out of 5 stars

Beautiful and quality!

Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and well packaged. One very happy bride to be here!

August 9, 2025
Rated 5 out of 5 stars

We love our hats

We love our hats. My son loves his bucket hats especially the unusual designs and I also treated myself to one and it’s the first one I’ve brought that fits perfect. Super service delivery too. X

July 24, 2025
Rated 5 out of 5 stars

Another great purchase from your…

Another great purchase from your company. The bag is lovely and a great size for all my bits, without it being oversized.
Really looking forward to when you get the ‘Sinamay loops clips’ in neutral colour back in stock! Already have the navy one but it will be so useful to have the other.
Thanks again
Mandie

July 22, 2025

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