Fashionable CanesReviews 

288
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent range and quality of products, noting that items are beautiful, functional, and made from substantial materials. Many highlight the top-notch customer service, which is described as fast, dependable, and very helpful, with agents providing quick and personal responses to inquiries. The ordering process is often noted as easy, with prompt delivery and efficient handling of any issues, including quick replacements for damaged items. However, some customers also noted occasional issues, such as a cane arriving too short or the design not covering the entire length as expected. A few other people also felt that a cane was too light for their support needs, or that a purchased item had minor cosmetic flaws like scratches.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, sturdiness, and appearance... See more

Customer service

Customers consistently report highly positive experiences with customer service, describing it as excellent... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdiness and premium materials... See more

Order

Consumers find order to be a positive experience, with many reviewers being repeat customers and expressing... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though I haven't yet purchased a walking appliance, I have been looking at the different styles, materials, palm-grips, and customer ratings. My agent understood I'm a novice at this and helped me wit... See more

Rated 5 out of 5 stars

My cane arrived in perfect condition (packed by Rhian). I was worried about the quality, but this is made of substantial materials. Only one small point is unfortunately it does not have the brass tip... See more

Rated 5 out of 5 stars

Excellent range of products. Have bought different types from FC, and each one has been very high quality, and better than any other canes bought elsewhere. Customer service is excellent, from the fre... See more

Rated 5 out of 5 stars

I had some questions about an order I wanted to make, and I sent an email and got a quick personal response. I still had another questions, and got another quick, personal answer. That's what customer... See more


Company details

  1. Medical Equipment Supplier
  2. Fashion Accessories Store

Written by the company

www.fashionablecanes.com | Welcome to the Fashionable Walking Canes Facebook page! Cane Users and Collectors Welcome. Customer Service: 1-800-887-5185


Contact info

4.8

Excellent

TrustScore 5 out of 5

288 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(288)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

15 year Fashionable Canes customer

I have been a Fashionable Canes customer for years. I’m not even sure how many Canes I have purchased. Most of those Canes are still used, I have various Canes for different situations. The quality is top notch, I’ve had 2 Cane handles come slightly lose, no cracks, breakage, fading, and I get compliments all the time. I have been partial to the twisted shaft colorful woods. They look incredible, but not only do they look great they also work great. These Canes are strong and you have a huge variety.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality of Service

I called for changes on an order that I placed and was immediately greeted with a warm, friendly attitude. The lady who helped me easily located my order and updated the changes. Very satisfied.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Questions Answered Well

I had some questions about an order I wanted to make, and I sent an email and got a quick personal response. I still had another questions, and got another quick, personal answer. That's what customer service should be about! I've order my cane and am looking forward to its delivery.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderfully Kind

I had been struggling for a while to replace the ferrule of my new cane. I reached out and they were quick, kind, and helpful. Some of the best customer service I've received.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Nobody does it better

I have ordered three canes from Fashionable and one had a problem. First thing they said was let me check the warranty and do you have a picture of the damaged one. Immediately sent them a picture and minutes later they were sending me a new one. NOW THATS SERVICE!!!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service Experience

I initially called FC because I am a 1st time cane user & ordered the wooden handled Bahama Leaf. I love the feel of the wooden handle vs a harder molded handle. My daughter-in-law insisted the handle was 'plastic' so I came home and called FC. James answered. We spoke for a while. (James gets an A++++ for listening. I worked in geriatrics for decades & can tell when I'm being ignored.) He had me laughing when he used an electrical saw to cut into the handle of a defective cane, immediately emailing 2 close-up photos so I could see the wood grain. I laughed so hard I couldn't breathe, lol. I then sent the photo to my daughter-in-law who also got a chuckle. I don't like being treated as if my age (68) equates with diminishing brain cells, which happens more often than not. James did not treat me like I was stupid, which I appreciated. He also explained how the wooden handle was finished to created the smooth feel.
Note: I actually purchased more than one cane because I have poor balance. So, I decided why not more than one cane and have some fun? So I am. ;-D

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

The canes are a great quality and…

The canes are a great quality and perfect for my large frame. I’m 6’5” and weigh 330. I have never had a problem with any of the 3 canes I have purchased! I received exactly what I ordered!!! I’d recommend them highly!!

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

Collage caneI…

I made a mistake and when I realized I could make it longer with the button. I used it today and enjoyed it. The person who got back to me did so quickly. Very impressed.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

The cane is amazing.

The cane is amazing.
Everything I asked for. The custom sizing is perfect. I’ve already gotten several compliments. You’re customer service is knowledgeable and helpful
( James) I can’t wait to order my next one.

Very Satisfied customer

John A Williams

June 15, 2025
Unprompted review

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