Fashion Eyewear Reviews 

13,844
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,224 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of the products, often finding them to be authentic and exactly as expected. People consistently praise the competitive pricing, noting that they get excellent value compared to other retailers. The ordering process is frequently described as easy and straightforward, with many appreciating the wide selection of frames and lens options available. However, some customers noted issues with delivery, experiencing delays or problems like packages requiring collection or not arriving. A few people also felt that product sizing was difficult to assess online, leading to items being too narrow or heavy. Additionally, some reviewers mentioned receiving products with defects or wear.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the fast and... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Quality

Customers had positive experiences with quality, often praising the great quality of frames and lenses, with... See more

Price

Reviewers mention positive feedback about price, often highlighting that products are offered at a good or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more

Company replied

Rated 4 out of 5 stars

The product and overall service was excellent and easily deserved 5 stars. However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red... See more

Company replied

Rated 3 out of 5 stars

When ordering it says delivery next day until you put in prescription details. Then it says 1-5 working days, after paying confirmation email says 7-10 days. So always read the delivery times otherwis... See more

Company replied

Rated 3 out of 5 stars

The glasses were too narrow for my face - I gave them to my wife. They look great on her. So the issue - the "view on face" tech should be MUCH better at allowing the user to see the glasses in t... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

Written by the company

Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.


Contact info

3.9

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.9

All reviews

(13,844)

1,216 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One is more than enough

One is more than enough
I have tried my best explaining the issue their is no priority from the team. They assume what ever they want. Too bad service. I would never choose. I would never recommend

June 4, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Sowjanya

We are sorry to hear about your order.

At this stage, the investigation remains with DPD and we are awaiting the outcome of their enquiries. Unfortunately, we are unable to provide a resolution until the carrier has completed its investigation and reported its findings to us. We will be back in contact shortly.

Regards
Customer Services

Rated 5 out of 5 stars

Great prices on frames and lenses

Great prices on frames and lenses. Decided to send a photo of the prescription rather than input. The Optician made a recommendation on different lenses and I went with these. Two pairs of Oakley glasses with super thin varifocal lenses for £350 was an absolute bargain. Paid that much for one pair a few years ago.

June 4, 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Ema Bean,

We are so glad you found our prices on frames and lenses to be a great value! We appreciate you highlighting the optician's helpful recommendations and your satisfaction with your new Oakley glasses. Thank you for your wonderful feedback.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Delivery service collective and fast…

Delivery service collective and fast price I paid was decent. I love my order

June 4, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Noel Brookisher,

We're so glad you loved your order and found our delivery service fast with a decent price. Thank you for your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

They couldn't supply what I wanted I…

They couldn't supply what I wanted I said I wanted a full refund they just ignore and didn't reply dreadful customer service.

June 16, 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Hi Sam

We were sorry that Ray Ban restricts the prescription strength in their frames when adding Ray-Ban authentic lenses. We can of course have them glazed at our in house lab however you requested a refund which we refunded upon receiving your email the following day.

Kind Regards
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

The order was placed very smoothly and…

The order was placed very smoothly and the delivery arrived two days later. The sunglasses are amazing, thank you.

June 2, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Aleksandar Markov,

We are so happy to hear that your order arrived smoothly and quickly! We are thrilled you love your new sunglasses. Thank you for your kind words.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Delivery service is fast

Delivery service is fast! Thanks a lot!

June 2, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Rodriguez Anna,

We're glad you enjoyed our fast delivery!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great service disappointing product

Im a bit conflicted giving a 5 star review. While the purchase was easy and went without a problem the product is nothing like the picture and I am very disappointed.

June 1, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Allynmya,

We appreciate your feedback. We're concerned the product didn't match the image and understand your disappointment. We are reviewing this internally.

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

Questionable Designer Frames

Received my Tom Ford Designer frames about 3 weeks ago. By the end of week 1 I noticed the gold Tom Ford logo on the arms changing colour from what should be gold to a kind of rusty discoloured look, almost like it’s oxidation. I also noticed the T on the arms do not line up with rest of the frame.
Now I have 3 pairs of Tom Ford Glasses that I purchased directly from my opticians and I’ve had them for years, and none of them have discoloured or oxidised, or look misaligned, so I’m leaning towards the fact that these frames are not genuine. The frames themselves are also quite crackly/noisey when you touch them or put them on, which makes me feel that either the lens were not fitted correctly or again perhaps it’s just not genuine. It’s not as sturdy as the 3 pairs I’ve currently got.
Overall a very disappointing purchase that will no doubt end up in the bin sooner rather than later. Whilst the pricing may be attractive, I do not recommend this seller.

June 15, 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Marlon,

Thank you for sharing your detailed feedback regarding the Tom Ford frames.

We will contact you directly about his matter. There is a specific polishing cloth which is provided for this frame. We will reach out to ensure you have this.

As a side note -we do offer product reviews specifically which is where this may be best positioned however we are happy to help resolve the issue you are experiencing.

Many thanks

Rated 5 out of 5 stars

Truly happy with multiple purchases from Fashion Eyewear

At the end of the day for "online" eyewear it's all about trust that one's buying a decent, quality product. I've purchased multiple times for Fashion Eyewear competitors and never said to myself this is special. Pretty much all the eye glasses which i have purchased from Fashion Eyewear and I've done at least six orders I always feel surprised at the lens quality and frame recommendations. They are competitive and truly superior to the big web names in the USA that are selling online eyewear. I highly recommend Fashion Eyewear.

June 1, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Irwin,

We are so happy to hear that you consistently find our lens quality and frame recommendations to be superior. Thank you for your continued trust and for highly recommending us!

Best wishes
Fashion Eyewear Customer Services

Rated 2 out of 5 stars

Double failure

Ordered and paid next day delivery which failed, I contacted them and fair play they refunded the next day value (hence the 2 stars)
Glasses arrive the day after and I loved them (rayban clubmasters). However as soon as I put them on my head the arm came away from its bracket if that’s what you call it, so the arm was hanging on by a thread. I sent pictures to a response or “were unable to see any issues”.
I needed them for my holiday so had to superglue the arm bracket on. Still not heard back from them since last week.

June 12, 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

David

We are truly sorry to hear about the issues with your recent order and the quality of the glasses. We appreciate you bringing this to our attention. We are reviewing your feedback to improve our service and product quality.

Please use the glasses for now and return them upon coming back from holiday and we will replace.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Very Positive Experience

prompt shipping, excellent communication and great product. thank you. very satisfied customer

May 30, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Lori G. Miami Beach FL,

We're delighted to hear you're satisfied with our prompt shipping, communication, and product. Thank you for your kind words.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

I ordered two different Tom ford…

I ordered two different Tom ford glasses: one pair of sunglasses and the other regular glasses. I had realised after ordering the glasses I wanted to change my order to remove Polarised lenses and wanted to see if I could have the tint matched on the sunglasses with a transitions effect. The agents on the live chat, most notably Charlie and Harlie were really helpful in amending my order and refunding me. The glasses just arrived today, they look great in hand and have no issues with the prescription lenses fitted to them. They came with all original packaging and lenses. I was missing a cleaning item but I have reached out to customer service who will be sending it in the post. Based on my experience with fashion eyewear with them supporting me by helping me change my order and getting their opinion on which options to select, I’ve had a very good experience and would highly recommend them, especially since their pricing is so good compared to traditional brick and mortar stores where prices are a lot higher.

June 15, 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Ben Jeffery,

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team could assist you effectively with your order changes and that you are happy with your new Tom Ford glasses. We appreciate you highlighting the helpfulness of our agents and the quality of our products. We are also glad to hear that the missing cleaning item is being sent to you. Your recommendation means a lot to us.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great service and price

Sunglasses were great, just as described and arrived quickly, no fuss. Thank you!

June 1, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Seabreezes,

We are so pleased you found our sunglasses to be great and that they arrived quickly. We appreciate your kind words!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Quick and simple to order

Super simple and easy to order. Great product selection and price. Quick delivery and great packaging. Definitely will order again from here.

June 1, 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

JS,

We're thrilled you found ordering simple and easy, and appreciate your kind words about our product selection, pricing, and quick, well-packaged delivery. We look forward to your next order!

Best wishes
Fashion Eyewear Customer Services

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