Just ordered a pair of ladies slip-ons and had a job to get the offer code. Eventually paid through Klarna and when I did item was out of stock. I am elderly and not sure if I will get my money bac... See more
Company replied
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Just ordered a pair of ladies slip-ons and had a job to get the offer code. Eventually paid through Klarna and when I did item was out of stock. I am elderly and not sure if I will get my money bac... See more
Company replied
Ordering online was really awkward, codes wouldn’t work, price was wrong. Placed order on the phone which was quick and much easier. Shame they don’t send an email order confirmation, Delivery has... See more
Company replied
My wife ordered four pairs of trousers on a single order - all size 24, length 25". Black navy and grey pairs all supllied as requested, but paper labels showed size 20 on two pairs, while cloth label... See more
i was kept on the phone for 5 minutes at 13p a minute trying to remove my late husband from the mailing list i have telephoned so many times, i have returned letters marking them deceased, gone away... See more
Company replied
Fashion Friendly is the clothing brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com
Kingstown Associates, YO259DJ, Driffield, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
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The price was very competitive ( special offer ), but the postage costs were high ( £5.99 ) and no free returns offered. Return postage cost was £3.20! The shoes were returned because the instep was too high for my wife even to get them on. Her insteps were probably much larger than the average size 4.

Reply from Fashion Friendly
I was very pleased with my purchase. My order arrived on time and the quality of the garments is very good. Will order again in the future.

Reply from Fashion Friendly
Prompt delivery, value for money. I will purchase from this site again.

Reply from Fashion Friendly

Reply from Fashion Friendly
Parcel. Arrived as expected.
Not impressed with the packaging, the inside wrapping definitely had been used before. There was an unusual smell about the parcel,
Unfortunately will not be using your company again.

Reply from Fashion Friendly
Cheap value clothing for the money, and delivery charges expensive. You have to pay for returns of poor quality goods. Will not order from this company again.

Reply from Fashion Friendly
Two skirts ordered - one delivered in wrong length. Expected to pay return postage for your error. Pretty poor show

Reply from Fashion Friendly
Received new catalogue & tried to order a dress online - but order code was not available. Waited a week or so and tried again with same result. I phoned (on premium rate phone line) and placed my order. Items ordered didn't arrive although my credit card was deducted immediately.
5 weeks later my queries were met with response that item is still out of stock .. and "company policy" is to take payment but not to despatch other items ordered until all are available.

Reply from Fashion Friendly
the two skirts I received were beautiful and such good value but the sizing is very tiny. I have returned both skirts and I'm waiting for larger sizes to arrive

Reply from Fashion Friendly
Pleased with the speedy delivery items perfect fit

Reply from Fashion Friendly
I found ordering and delivery good but l feel the postage & packaging price was too much. I ordered a very small item which cost £5.99 postage.

Reply from Fashion Friendly
Prompt delivery very good quality goods will use again

Reply from Fashion Friendly
I found Fashion Friendly's website by mistake but I'm so glad I did because Mum had a look at their website and saw some lovely skirts so I ordered 2 for her delivery was fast when they came she loved them so much she asked me to order her 2 more and again delivery was fast so we recommend Fashion Friendly as a Trusted Retailer

Reply from Fashion Friendly
I was very pleased to receive my items, the packaging was extremely good. Thank you for the free bag.

Reply from Fashion Friendly
Arrived a bit earlier than expected, very good. Everything great, even with sizes. Discount great. Thank you.

Reply from Fashion Friendly
the kaftans are beautifully made and the service is first class. i would definitely recommend this company
Order arrived earlier than expected. Happy with the garments, fit just right.
I didn’t manage to get further than trying to order items advertised in a daily newspaper. The skirts advertised did not appear on their website, and their returns policy seems very unfair, unclear and unreliable. I cannot find any details about the company, it has just an expensive 0871 number to call with queries and customer service non existent, consequently I wouldn’t risk a penny ordering from them. You get what you pay for and I would guess this saying applies very much to this company.
I have tried to place an order with a code from a tv magazine i get to payment and it crashes then tried again this time i cannot past getting the goods up would not recommend
My elderly mother ordered 2 cardigans from Fashion Friendly and I was a little disappointed that she had to pay postage for delivery and return.
Unfortunately the wrong size was sent out but when I called the company they answered the phone immediately and advised me not to return them but to pass them to charity and they processed the refund immediately.
A fantastic service, efficient and caring! Thank you. Highly recommended.
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