Fashion Friendly Reviews 89

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Just ordered a pair of ladies slip-ons and had a job to get the offer code. Eventually paid through Klarna and when I did item was out of stock. I am elderly and not sure if I will get my money bac... See more

Company replied

Rated 2 out of 5 stars

Ordering online was really awkward, codes wouldn’t work, price was wrong. Placed order on the phone which was quick and much easier. Shame they don’t send an email order confirmation, Delivery has... See more

Company replied

Rated 2 out of 5 stars

My wife ordered four pairs of trousers on a single order - all size 24, length 25". Black navy and grey pairs all supllied as requested, but paper labels showed size 20 on two pairs, while cloth label... See more

Rated 1 out of 5 stars

i was kept on the phone for 5 minutes at 13p a minute trying to remove my late husband from the mailing list i have telephoned so many times, i have returned letters marking them deceased, gone away... See more

Company replied

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Fashion Friendly is the clothing brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com


Contact info

1.8

Poor

TrustScore 2 out of 5

89 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

The price was very competitive (…

The price was very competitive ( special offer ), but the postage costs were high ( £5.99 ) and no free returns offered. Return postage cost was £3.20! The shoes were returned because the instep was too high for my wife even to get them on. Her insteps were probably much larger than the average size 4.

August 4, 2021
Fashion Friendly logo

Reply from Fashion Friendly

I'm sorry to hear that you're unhappy with our postage charge. The £5.99 is a standard charge, so no matter the size, weight or amount of goods you order this price doesn't change. Thank you for your feedback.

Fashion Friendly

Rated 5 out of 5 stars

Very pleased with purchase

I was very pleased with my purchase. My order arrived on time and the quality of the garments is very good. Will order again in the future.

August 4, 2021
Fashion Friendly logo

Reply from Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, value for money. I will purchase from this site again.

August 3, 2021
Fashion Friendly logo

Reply from Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Rated 5 out of 5 stars

Easy to order online

Easy to order online, fast delivery and the items are brilliant

August 3, 2021
Fashion Friendly logo

Reply from Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Rated 2 out of 5 stars

Parcel

Parcel. Arrived as expected.
Not impressed with the packaging, the inside wrapping definitely had been used before. There was an unusual smell about the parcel,
Unfortunately will not be using your company again.

August 1, 2021
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Reply from Fashion Friendly

I'm sorry to hear that the packaging of your parcel was inadequate. I've passed your complaint to our Packing Department, who will investigate and see what improvements can be made. Thank you for your feedback.

Fashion Friendly

Rated 1 out of 5 stars

Cheap value clothing for the money

Cheap value clothing for the money, and delivery charges expensive. You have to pay for returns of poor quality goods. Will not order from this company again.

August 1, 2021
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Reply from Fashion Friendly

I'm sorry to hear that you are unhappy with the quality of the goods you received. All of our products can be returned at any time under our lifetime guarantee, so if you do wish to return the items for a full refund or exchange we will honour this. Thank you for your feedback.

Fashion Friendly

Rated 1 out of 5 stars

Two skirts ordered

Two skirts ordered - one delivered in wrong length. Expected to pay return postage for your error. Pretty poor show

August 1, 2021
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Reply from Fashion Friendly

I'm sorry to hear that one of your skirts was incorrect. I can see that you ordered both skirts in a 28" length; Could you confirm which skirt was incorrect?

Fashion Friendly

Rated 1 out of 5 stars

"Company policy" needs to be reconsidered

Received new catalogue & tried to order a dress online - but order code was not available. Waited a week or so and tried again with same result. I phoned (on premium rate phone line) and placed my order. Items ordered didn't arrive although my credit card was deducted immediately.

5 weeks later my queries were met with response that item is still out of stock .. and "company policy" is to take payment but not to despatch other items ordered until all are available.

July 20, 2021
Unprompted review
Fashion Friendly logo

Reply from Fashion Friendly

I apologise for the delay in your order. Please could you provide your Order Number, and I will look into this for you?

Fashion Friendly

Rated 2 out of 5 stars

Beautiful skirts but ridiculously small

the two skirts I received were beautiful and such good value but the sizing is very tiny. I have returned both skirts and I'm waiting for larger sizes to arrive

July 18, 2021
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Reply from Fashion Friendly

I am sorry to hear that the first Skirts you received were unsuitable. I have passed your comments on to the relevant department, who will re-evaluate our sizing methods. Thank you for your feedback.

Fashion Friendly

Rated 3 out of 5 stars

Postage too expensive

I found ordering and delivery good but l feel the postage & packaging price was too much. I ordered a very small item which cost £5.99 postage.

July 16, 2021
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Reply from Fashion Friendly

I'm sorry to hear that you're unhappy with our postage charge. The £5.99 is a standard charge, so no matter the size, weight or amount of goods you order this price doesn't change. Thank you for your feedback.

Fashion Friendly

Rated 5 out of 5 stars

I found Fashion Friendly's website by…

I found Fashion Friendly's website by mistake but I'm so glad I did because Mum had a look at their website and saw some lovely skirts so I ordered 2 for her delivery was fast when they came she loved them so much she asked me to order her 2 more and again delivery was fast so we recommend Fashion Friendly as a Trusted Retailer

July 12, 2021
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Reply from Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Rated 5 out of 5 stars

I was very pleased to receive my items

I was very pleased to receive my items, the packaging was extremely good. Thank you for the free bag.

July 11, 2021
Fashion Friendly logo

Reply from Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Rated 5 out of 5 stars

Arrived a bit earlier than expected

Arrived a bit earlier than expected, very good. Everything great, even with sizes. Discount great. Thank you.

July 11, 2021
Fashion Friendly logo

Reply from Fashion Friendly

Thank you for your feedback! We're glad you're happy with your purchase.

Fashion Friendly

Rated 1 out of 5 stars

I wouldn’t even risk ordering after trying to order

I didn’t manage to get further than trying to order items advertised in a daily newspaper. The skirts advertised did not appear on their website, and their returns policy seems very unfair, unclear and unreliable. I cannot find any details about the company, it has just an expensive 0871 number to call with queries and customer service non existent, consequently I wouldn’t risk a penny ordering from them. You get what you pay for and I would guess this saying applies very much to this company.

April 8, 2021
Unprompted review
Rated 1 out of 5 stars

cannot order

I have tried to place an order with a code from a tv magazine i get to payment and it crashes then tried again this time i cannot past getting the goods up would not recommend

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

My elderly mother ordered 2 cardigans…

My elderly mother ordered 2 cardigans from Fashion Friendly and I was a little disappointed that she had to pay postage for delivery and return.
Unfortunately the wrong size was sent out but when I called the company they answered the phone immediately and advised me not to return them but to pass them to charity and they processed the refund immediately.
A fantastic service, efficient and caring! Thank you. Highly recommended.

December 8, 2020
Unprompted review

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