Just ordered a pair of ladies slip-ons and had a job to get the offer code. Eventually paid through Klarna and when I did item was out of stock. I am elderly and not sure if I will get my money bac... See more
Company replied
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Ordering online was really awkward, codes wouldn’t work, price was wrong. Placed order on the phone which was quick and much easier. Shame they don’t send an email order confirmation, Delivery has... See more
Company replied
My wife ordered four pairs of trousers on a single order - all size 24, length 25". Black navy and grey pairs all supllied as requested, but paper labels showed size 20 on two pairs, while cloth label... See more
i was kept on the phone for 5 minutes at 13p a minute trying to remove my late husband from the mailing list i have telephoned so many times, i have returned letters marking them deceased, gone away... See more
Company replied
Company details
Written by the company
Fashion Friendly is the clothing brand of Kingstown Associates - a leading mail order company based in Driffield, East Yorkshire. 2024 is a celebration of 25 years trading. If you have any problems with any of the products or service we offer - please call our customer service team on 01377 249889 or email cservice@kingstown.uk.com
Contact info
Kingstown Associates, YO259DJ, Driffield, United Kingdom
- cservice@kingstown.uk.com
- fashionfriendly.uk.com
1.8
Poor
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleased!
After feeling a little apprehensive after reading the one star reviews on this site, only after we ordered two items when we saw them advertised in TV Choice magazine, we were not expecting much from this company, to say the least.
To our pleasant surprise, the items arrived quickly, and the quality was very satisfying, not to mention a very reasonable price was paid for them. I would certainly order from them again. Thank you Fashion Friendly!!
November 29, 2020
Unprompted review
This site is rubbish I have tried to…
This site is rubbish I have tried to order on line 2 skirts as advertised in my daily papers it does not accept quote codes that I have got of which there are two also p&p is £4.99 and not £2.49 as advertised, could be a scam site ?
June 21, 2020
Unprompted review
Very poor customer service
Very poor customer service. No response to any emails. Would not use this company again !!
After 2 weeks the stitching on the shoes my mum ordered is coming undone. Poor quality. Poor company ! Avoid !
May 29, 2020
Unprompted review
Avoid! Avoid!Avoid
Avoid, Avoid, Avoid!
A very bad company to deal with. Very poor customer service added to which they are rip off merchants preying on vulnerable elderly people. Their flyers/advertisements are in magazines that elderly people read so it seems they are deliberately targeting this vulnerable group.
Not only is the quality of clothing poor but they charge for both shipping and returns! My Mother returned two items and has received payment for only one. Have now emailed twice with no response so far.
They are also known as 'Foot Friendly'....friendly they are not!
Please keep an eye on your elderly folk and what they read/buy etc.
January 27, 2020
Unprompted review
Update!
Update!
I sent a complaint about the kaftan to Fashion Friendly and within a short time received an apologetic reply telling me to dispose and not return it. Also the reimbursement of my money with seven days. Today I received an e-mail from Paypal to say the money was in my account. They have gone up in my estimation but I would hesitate to purchase from them again.
December 4, 2019
Unprompted review
Terrible service
Terrible service, item described wrong, refused to give prepayment for return.Do not use.
November 19, 2019
Unprompted review
Buyer beware
I ordered 2 items, both were wrong colour. Refused a full refund and did not phone back within 72hrs. 13p per minute to phone, left me on hold for ages then cut me off. When I did get through to them via phone the customer service angent was very rude. I had to pay postage to revive and return wrong items. When I left a review on their website, it never got shown, only 5 star reviews are shown.
December 15, 2018
Unprompted review
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