Great company I purchase a Louie Vuitton 60 duffle bag and it was brand new. Even though the pictures showed a small stain inside when I got it the stain was hardly visible. So don’t be scared of th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks... See more
I was really impressed with the quality of bag I received. I felt like the photos were great, and I felt like it was a more than fair price set for the item. It was 0 hassle, I’ve ordered from other c... See more
Company replied
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did... See more
Company replied
Company details
About FASHIONPHILE
Written by the company
100% authentic guaranteed. The leader in pre- owned ultra-luxury accessories. 
Why Shop & Sell with FASHIONPHILE?
We’ve got your favorite designers.
Contact info
6359 Paseo Del Lago , 92011, Carlsbad, United States
- 844.619.8902
- info@fashionphile.com
- fashionphile.com
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy and love the detail that is…
Super easy and love the detail that is provided online of the product prior to purchase I never thought about buying luxury items second hand but THIS ROCKS!!! 😎👏🏻
May 31, 2026
Unprompted review
Reply from FASHIONPHILE
Brenda,
We're thrilled to hear this! One of our favorite things is introducing clients to the world of luxury resale and helping them shop with confidence through detailed photos and descriptions. Thank you for giving pre-loved luxury a chance with FASHIONPHILE, we look forward to helping you discover your next great find!
You can improve the way you package…
You can improve the way you package each bag.
May 22, 2026
Unprompted review
Reply from FASHIONPHILE
Hector,
Thank you for taking the time to share your feedback. We understand how important presentation and packaging are when receiving a luxury item, and we appreciate you bringing this to our attention. We'll be sure to share your comments with our team as we continue working to enhance the client experience.
I am very happy with the purchase
I am very happy with the purchase. Thank you!
May 22, 2026
Unprompted review
Reply from FASHIONPHILE
Krystyna,
Thank you for your review! We're so glad you found the ordering process easy and seamless. Creating a smooth online shopping experience is incredibly important to us, and we're thrilled you love your purchase. Thank you for choosing FASHIONPHILE!
Fast Shipping & No bad Odor
I received my order relatively quickly and was very pleased with the experience. I appreciated the included nail file, and the item arrived in great condition. Unlike many secondhand products, it did not have any unpleasant odors. The condition of the purse was accurately described in the listing, and it met my expectations. Overall, I am very satisfied with my purchase.
May 21, 2026
Unprompted review
Reply from FASHIONPHILE
Lisett,
Thank you for sharing your experience! We're delighted to hear your order arrived quickly and that your purse met your expectations. Accurate condition descriptions and transparency are incredibly important to us, so it's wonderful to know you felt confident in your purchase. We hope you enjoy your new piece and look forward to welcoming you back to FASHIONPHILE.
Great products
Great products, faster service nd great packing. However, it is ok to clean pre loved shoes before mailed.
May 30, 2026
Unprompted review
Love my shoes
Love my shoes! Gorgeous and perfect condition. They arrived quickly and perfectly packed. Great shopping experience
May 23, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for sharing, Tina! We’re so happy your shoes arrived quickly, carefully packed, and in perfect condition. Enjoy your gorgeous new pair, and we’d love to have you shop with FASHIONPHILE again soon!
Bag was in condition expected and…
Bag was in condition expected and wrapped beautifully. Wonderful experience.
May 14, 2026
Unprompted review
Everything comes as stated. Yes didn't realize what it was saying ooops
Everything comes as stated.. Sadly my last order didn't come with the Tiffany pkg. I'll live but that's part of the fun. Still enjoy your site should have remeasured my wrist. Will order again. Thank You, Melissa
May 18, 2026
Unprompted review
Reply from FASHIONPHILE
Thank you for your review, Melissa! We’re so glad your purchases have consistently arrived as described and that you continue to enjoy shopping with FASHIONPHILE. We understand how special details like original Tiffany packaging can make a purchase feel even more exciting. Because included accessories can vary from item to item, we do our best to note any accompanying packaging and extras within the "Comes With" section of the listing. We truly appreciate your support and look forward to helping you find your next piece!
Love my new Chanel
Love my new Chanel! Process was smooth and item was quickly shipped. The packaging was handle with thought and care. Exceeded my expectations. Thank you!
May 19, 2026
Unprompted review
Reply from FASHIONPHILE
Carolina,
Thank you for your kind review! We’re delighted to hear your Chanel exceeded expectations and that everything from the ordering process to delivery felt smooth and seamless. Thoughtful presentation is an important part of the experience, so we're glad that came through. Enjoy your beautiful new piece, and we hope to see you back at FASHIONPHILE soon!
Easy shopping experience
Easy shopping experience, but delivery from Carlsbad warehouse to east coast — Washington, DC — is too long.
May 25, 2026
Unprompted review
Reply from FASHIONPHILE
Angelina,
Thank you for your feedback! We’re pleased to hear the shopping experience was smooth and straightforward. We understand the excitement of awaiting a luxury purchase, and while delivery timelines can vary once an order has shipped, we appreciate your patience. We appreciate your support and hope you’re enjoying your new piece!
Bracelet is beyond gorgeous!!
Bracelet is beyond gorgeous!!, I haven't taken it off 😀
May 19, 2026
Unprompted review
Reply from FASHIONPHILE
Jennifer,
We love hearing this! There’s no better compliment than a piece becoming an instant favorite. Enjoy your beautiful bracelet, and thank you for choosing FASHIONPHILE!
Both items arrived quickly and in…
Both items arrived quickly and in expected condition
May 15, 2026
Unprompted review
Reply from FASHIONPHILE
Kristin,
Thank you for your review! We’re pleased to hear both items arrived quickly and exactly as expected. We appreciate your trust in FASHIONPHILE and hope you enjoy your new pieces!
Bag came with the half of the size box…
Bag came with the half of the size box that the other bag same size was sent before. As a result the bag was smushed and since the tag was folded over it fell off the bag.
May 23, 2026
Unprompted review
Reply from FASHIONPHILE
Anna,
We're sorry to hear your order did not arrive as expected. We understand how disappointing it can be to receive a bag that appears compressed during transit, particularly when presentation and condition are such important parts of the luxury shopping experience.
We'd welcome the opportunity to learn more and review this further with you. Please contact us at info@fashionphile.com with the subject line "Review Response Follow Up" so we can discuss next steps and assist directly.
Great product and service
The item received came as pictured and with fast shipping. Great product with great condition
May 15, 2026
Unprompted review
Reply from FASHIONPHILE
Yemi,
We’re so glad your item arrived quickly and just as pictured! Accurate presentation and quality are so important to the FASHIONPHILE experience, and we hope you enjoy your new piece.
Best luxury reseller company!
OK I’m changing my review from one star to five & here’s why. I based my review on having to wait an hour to speak to a representative and then when I was the last caller in queue after more than 55 minutes of holding, they disconnected the call and I had to call back and wait another 55 minutes! This was my very first time in calling them, but now I expect that each time I call sometimes the wait is only 20 minutes, but sometimes the wait can be up to an hour. So when you call you can expect up to an hour wait, to make it worse They don’t answer the info email address either, over the course of a couple of weeks with my purchases and sending multiple emails, Never once did I get a reply. But I will say this when a representative does answer the phone call they give you excellent customer service! Obviously I was quite frustrated and left my review right after that phone experience but I do wanna talk about why I will forever be a loyal customer to them and why I choose to purchase from them over other luxury reseller companies. Even though you can expect an hour wait to speak to a representative The one thing I will add is that once you do get a representative on the phone they make sure that you are their priority and they are there to assist you with 100% attention. At least that’s been my experience with the representatives that I’ve talked to. Based on my one purchase from them, I will continue to be a loyal customer and purchase from them over other luxury reseller company’s. I was over the moon happy with my Balenciaga bag purchase I went ahead and purchased 2 more bags and am planning a third. I will continue to be a loyal customer of theirs!!
May 24, 2026
Unprompted review
Reply from FASHIONPHILE
Heather,
We’re sorry to hear about your experience and recognize how frustrating it can be to wait for support, especially when reaching out about a luxury purchase. Our team works to assist each client as quickly and thoughtfully as possible, and we regret that your recent experience did not reflect that standard.
We’d welcome the opportunity to connect and assist with your inquiry directly. Please contact us at info@fashionphile.com with the subject line “Review Response Follow Up” so we can follow up further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.