FASHIONPHILE Reviews 

The handbag is beautiful, way beyond my expectations!

Item has minor defect, didn’t get answer from them.
Send them 3 emails from day I received with photos on May 15 2026
Second email was May 18 and got message back from them. They will review this but do not send them email with same issues. No word from them.
May 22, I god email from them” how was your purchase and if you are not satisfied contact us to ………..
Sadly, i replied with same issues.
This is my sad sad experience with them.

Have not been able to return. Fashionphile seems unable to follow it’s own policy.

It’s always easy to shop at Fashionphile. Everything items has all the information, check out process is simple and easy. My purchase usually arrives in about 10 days, but this last purchase took only 3 days.

I loved that I didn’t have to worry about porch pirates. The delivery was very smooth. I feel very secure in purchasing from FASHIONPHILE in the future!

I accepted a direct buyout offer from Fashionphile for my Saint Laurent Rive Gauche tote and shipped the item internationally from Australia at my own expense. Tracking confirms Fashionphile received the bag on April 22.

The item was authenticated and even listed on Fashionphile’s website shortly after arrival, yet I still have not received payout or a meaningful update regarding the delay.

I have already contacted seller support multiple times and have gone more than 48 business hours without a response. This is especially frustrating after seeing other customers with similar payout delay issues receive responses within days.

For a luxury resale company handling high-value items, the communication and payout process has been extremely disappointing. Holding both the seller’s item and payout for this long without transparency creates unnecessary stress and undermines trust in the platform.

International sellers should also be aware that Fashionphile does NOT cover international shipping costs for seller buyouts, which significantly impacts the final payout.

I expected a much smoother experience given Fashionphile’s reputation. Unfortunately, based on my experience, I would hesitate to use the platform again for international buyouts.

Love the bag, everything including the pouch packaging THANKU😍

I purchased a pre-owned Chanel bag listed in fair condition (I knew the bag would not be perfect), but I like bags with a bit of an edge to them. When I received the bag, it was wrapped and included the original Chanel dustbag. This bag had the most disgusting foul odor, so bad that I had to store it on my buildings' fire escape! Really - a Chanel bag airing out on a NYC fire escape. I returned it ASAP. Never again.

I had an immaculate condition original puzzle bag to sell and was offered £875 for it. I was quite shocked at how low the value was and declined the offer. A few days later it became apparent that selling privately could lead to me being scammed so I went and again uploaded the same photos and description to sell it assuming the valuation would be the same. Having done that I then noticed you have the option to reactivate the old offer and because they take several days now to give you an offer I thought that would be faster. I sent off my back and am due to be paid today. Unfortunately yesterday my offer on the same bag came back, this time at £1025…. So in a matter of a few days it’s suddenly significantly worth more and I’ve lost out on money. I’ve contacted customer service in the hope they will honour the difference and will update this review if it gets sorted. I would understand if a longer time period had passed or maybe I’d used different photos but I didn’t, so it raises genuine concerns about consistency of the offers.

I sent another email as they suggested below, still no response.

Fast delivery beautiful product

Always my go to place for great luxury items at affordable cost

Absolutely LOVED my purchase!!!! I paid for expedited shipping and it made it for in time for Mother’s Day!!! My Mom loved the Louis Vuitton purse!!!! Thank you 🙏🏻

Always a good experience when shopping with fashionphile

FP is the most truthworthy company with superior customer service!

Great experience and product, exactly as described!

Delivery was fast and the quality of the item was amazing.

The bag is in a great condition and i love it! I will purchase more for sure!

My recent purchase from Fashionphile was excellent. The item was even better than stated to be. It looks absolutely wonderful with no noted flaws at all. Shipping was quick and email communication regarding the order status was good. I did email customer service about a completely different item requesting to see more photos and I didn’t get a response for almost a week. I did think that was a bit long. I would think they’d have a team of people checking emails given the size of the company. Anyway, that was completely separate from this purchase, which I’m very happy with.

Way better than expected. Prompt delivery

The order came on time as promised and in very good condition.