The service I received from yourselves was brilliant, however PayPal are awful... I did pay later option which was confirmed at checkout only for them to fully charge me!!! Not your fault I know but w... See more
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What an easy and hassle free purchase. Great website that’s easy to navigate, even for an old boy like myself!! Great communications throughout with the delivery company APC overnight. Item was deli... See more
Fantastic service as ever from Fastfix Bristol. I had a query before ordering so I phoned Fastfix and the person who answered quickly resolved it. Placed my order on a Friday and the tools arrived o... See more
Fast fix have always been excellent in my experience. The website is easy to use, delivery is very quick and can be easily tracked. And to be able to speak to a real person on the phone when you need... See more
Company details
Written by the company
Fastfix is the UK's #1 dedicated seller of Makita power tools, garden tools and accessories. We are based in Bristol, have been in business for over 30 years and selling online for more than 20 of them. Our website is dedicated to selling Makita products and we are the only UK website that sells just Makita and has the full range of products listed. Focusing in on one brand has enabled us to become experts in our field with an in depth knowledge of each and every product. We deliver across the UK, with deliveries to mainland UK made the next day on orders received before 3pm. Free delivery on orders over £99 and we operate a 1-hour time slot for your delivery, so you will be notified on the day of delivery, the hour in which your parcel will arrive. No more waiting around all day wondering when your parcel will arrive!
Contact info
Unit 4, Circuit 32, Easton Road, BS5 0DB, Bristol, United Kingdom
- 0117 955 1616
- sales@fastfix.co.uk
- fastfix.co.uk
Poor service and no goods delivered
Currently waiting for an order that was purchased 15 days ago and no confirmation on when I will receive it. 5 days delivery quoted on purchase, excuse being a move of warehouse yet still quoting next day delivery! I would not recommend this company at present.
October 18, 2024
Unprompted review
Poor Customer Service - Shambles
Order placed wednesday 23rd October, next day delivery so should have recieved it by Friday 25th (Give them a grace period). No updates, rang switchboard for an update to be told I would get a call back, no call back. Called again Wednesday 30th October, was told they could see i was on a call back list and she would follow up. Got an email then saying the phones were down that's why I hadn't been called back. Did i want to proceed with the order? It would be dispatched in the next couple of days. Fast forward to today, still no updates or dispatch. We've cancelled the order.
Absolute shambles of a company, poor customer service, even a courtesy email or text would be better than nothing.
As some who deals with customers on a daily basis, this would not be acceptable for our company.
Would not recommend them.
November 1, 2024
Unprompted review
ORDERED A MAKITA MULTITOOL FOR NEXT DAY…
ORDERED A MAKITA MULTITOOL FOR NEXT DAY DELIVERY AS STATED ON THE WEBSITE, AFTER FASTFIX HAD MY MONEY THEY SENT ME AN INVOICE SAYING DELIVERY WILL BE WITHIN 7 WORKING DAYS! (I NEEDED THE TOOL FOR A JOB I WAS DOING LAST WEEKEND) AND HAD TO LET MY CUSTOMER DOWN, AS PER OTHER REVIEWS, NUMEROUS PHONE CALLS TO THE COMPANY, ALWAYS PROMISED A CALL BACK (NEVER HAPPENED) YESTERDAY I RECIEVED A REFUND SAYING THEY DIDNT HAVE MY ITEM IN STOCK!!!!! 10 DAYS AFTER ORDERING, LUCKILY I FOUND AN HONEST RELIABLE ONLINE COMPANY TO ORDER THE TOOL FROM YESTERDAY, AND IT WAS DELIVERED AT 10AM THIS MORNING.
MY FIRST AND LAST SHOPPING EXPERIENCE WITH FASTFIX....NEVER AGAIN!!!!!!!!!!!
November 1, 2024
Unprompted review
Once again,
Once again,
Fastfix have advertised an item as in stock when it clearly is not.
The classic delay emails about having a stock take causing the delay then the couriers.
It is not good enough and this company should be fined and held account for the blatant lies they are using.
October 25, 2024
Unprompted review
Reply from Fastfix Bristol Limited
We are very sorry for the poor performance Andy. The warehouse rearrangement has caused much more disruption than anticipated and all we can do if apologise for the mix up and delays.
We should be back to normal operation by the end of the week.
The good and the bad
The good, I ordered a Makita blower and accessories via the website and that I could collect next day from their Bristol outlet. The ordering process was quick and easy and the prices were very good (beating Amazon). The bad, when I got to the outlet I was told that I could have the accessories but all the blowers had been packed up and sent off back to their warehouse because the Bristol outlet was closing down and a new outlet was to be opened in Nailsea (where I had come from). A refund would be issued and I should reorder in a couple of days. Later, when I queried with CS as to when the Nailsea outlet was to be opened, the lady said she knew nothing of this and would get back to me. This hasn't happened but the refund has come through very quickly. The moral, always check with the store that the items are actually available to be collected. In the end I ordered the blower from Amazon with next day free delivery.
October 25, 2024
Good value and very fast service
October 8, 2024
When buying a motorcycle from this company, it's important to know that they offer excellent customer service, a wide range of reliable models, and strong warranty support. Their knowledgeable staff c
My experience buying the motorcycle was fantastic due to the quality of the bike itself. It offers excellent performance and comfort for long rides, which I really appreciate. The customer service was outstanding; the staff was knowledgeable and answered all my questions thoroughly. The purchasing process was straightforward, and I felt supported throughout. I also love that the company engages with its customers through riding events and forums, creating a sense of community. Overall, I feel I got great value for the price, making my experience truly enjoyable.
October 7, 2024
excellent service arrived the next day…
excellent service arrived the next day couldn't ask for more.
September 23, 2024
fast accurate service
October 4, 2024
Everything went smoothly
October 14, 2024
Good recovery!
There was an issue in that one of the two items I had ordered wasn't delivered but, when I got in touch about it, everything was resolved professionally and swiftly
September 27, 2024
Super fast delivery
Super fast delivery , no problems at all, would recommend to anyone
October 15, 2024
Great service and price.
Great service and price.
Only criticism,I thought the delivery price of £5.00 a bit expensive for posting a small light item.(sanding sheets)
October 15, 2024
Delivery was really fast
Delivery was really fast. I’m very pleased. Will definitely use them again.
October 15, 2024
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