JMS James was excellent, so helpful, accommodating & easy to talk to. James resolved the issue of a file that needed deleting due to potential malware/scammers. Im relieved its been resolved, I have a... See more
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Review summary
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Reviews shaping this summary
Outstanding customer service from Nico! I couldn't be happier with the support I received from Nico. I wasn't sure which hosting package was right for my needs, so I initially made my own choice b... See more
Enrico helped me to reconnect to my email on my phone and laptop and provided clear and straightforward instructions at every stage, particularly as it didn't go to plan at first. I found him to be fr... See more
Nes at Fasthosts was absolutely incredible with helping me restore my website today after malicious files had gotten into my WordPress site. Nes walked me through downloading a copy of my uninfected... See more
Company details
Written by the company
Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day. All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.
Fasthosts Internet Details
Written by the company
Our Promise to You
Commitments that add value to you and that you can trust.
At Fasthosts we believe in making commitments that are of value to you, and that you can trust. We want you to be assured that you are in safe hands and that we care about you and your business.
There is, of course, still lots for us to do. As we continue to listen and learn from customers, we’re sure our charter will continue to adapt and grow.
Contact info
No.2 Cathedral Walk, The Forum , GL1 1DF, Gloucester , United Kingdom
- 0333 0142 700
- fasthosts.co.uk
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ian made adding an SSL so simple for my…
Ian made adding an SSL so simple for my website!
A+++
July 20, 2026
Unprompted review
Lester was of great help today
Lester was of great help today. Very professional, knowledgeable and attentive. I am very happy with the service provided.
July 20, 2026
Unprompted review
I uses Fasthosts AI Receptionist and it…
I uses Fasthosts AI Receptionist and it offer a very valuable asset to stay professional and don't miss out on sales.
July 20, 2026
Unprompted review
Support received from Fasthosts
Jem, who dealt with my call was superb. My questions were answered quickly and clearly.
July 20, 2026
Unprompted review
Climen dealt with my issue quickly and…
Climen dealt with my issue quickly and efficiently and was already moving onto providing the next step of customer service before I had even asked. No prompting, just good service.
July 20, 2026
Unprompted review
Quick resolution
July 19, 2026
Unprompted review
Great help from Christy
Great help from Christy. Sorted everything out for me :)
July 19, 2026
Unprompted review
Excellent help from Mary
Mary was excellent help for me today, highly knowledgeable and precise to my request and requirements to solve all of the issues I’ve had.
July 19, 2026
Unprompted review
Effortless
Effortless - answered the phone quickly, immediately grasped the problem and got it fixed in less than 5 minutes. Well impressed!
July 17, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Called support for some help with an…
Called support for some help with an issue. Christy was very helpful and solved all of my queries and gave good, clear explanations.
Great customer service.
July 18, 2026
Unprompted review
Reply from Fasthosts Internet
Hi Tony,
Thank you for the great review! We're glad Christy was able to sort all your queries with such clear explanations. We'll pass your kind words on to them.
Regards, Markus
Fasthosts Internet
Crazy prices on what I was looking…
Crazy prices on what I was looking for!! Added them to my go-to list for needing domains! Fast, great bundles, and easy website navigation! Best solution for many needs. 5 Stars all around!
Cheers!
July 17, 2026
Reply from Fasthosts Internet
Hi there,
Thank you for the brilliant review! We're really glad the domain prices, bundles, and site navigation hit the mark. Great to have us on your go-to list!
Regards, Markus
Fasthosts Internet
Absolutely excellent technical support…
Absolutely excellent technical support provided by Fasthosts on a Saturday afternoon out of office hours.
July 18, 2026
Unprompted review
Reply from Fasthosts Internet
Hi Paul,
Thank you for the lovely review! We're especially pleased the team was on hand on a Saturday afternoon to get things sorted for you out of hours.
Regards, Markus
Fasthosts Internet
Reply from Fasthosts Internet
Hi Dom,
Thank you for taking the time to leave a review. Glad we could keep things nice and straightforward for you!
Regards, Markus
Fasthosts Internet
Reply from Fasthosts Internet
Hi Arthur,
Thank you for the kind words. Really glad we could help!
Regards, Markus
Fasthosts Internet
Marvin was top quality
Marvin was top quality, helped me swap a mistakenly bought package to the correct one, top man, thank you
July 18, 2026
Unprompted review
Reply from Fasthosts Internet
Hi Keiran,
Thank you for the great review! We're glad Marvin was able to get that package swapped over so smoothly. We'll be sure to pass your kind words on to them.
Regards, Markus
Fasthosts Internet
James JMS was very helpful and…
James JMS was very helpful and professional 10 starts AA++
July 17, 2026
Unprompted review
Reply from Fasthosts Internet
Hi Chris,
Thank you for the fantastic review! We're really glad James was so helpful and professional. We'll be sure to pass your kind words on to them.
Regards, Markus
Fasthosts Internet
Marvin was a great help and a really…
Marvin was a great help and a really polite guy.
Thank you, Marvin.
July 17, 2026
Unprompted review
Reply from Fasthosts Internet
Hi Anthony,
Thank you for the kind words! We're really pleased Marvin was such a great help. We'll pass this on to them.
Regards, Markus
Fasthosts Internet
support is always great and this time…
support is always great and this time round JMS went above and beyond to really make things easy and seamles. he actually deserves 6 stars out of a possible 5
July 17, 2026
Unprompted review
Reply from Fasthosts Internet
Hi there,
Thank you for the brilliant review! We're so glad JMS was able to make things easy and seamless for you. We'll make sure to pass your kind words on to them.
Regards, Markus
Fasthosts Internet
Would never recommend this company
Would never recommend this company. Firstly I paid for a secure website and when it was hacked they wouldn't help. I then have tried to cancel several times and very much like Virgin Media, they have refused the request. Steer very clear.
June 1, 2026
Unprompted review
Reply from Fasthosts Internet
Dear Alison Gibson-Stark,
We are truly sorry to hear about your frustrating experience with our services, especially regarding the website security and cancellation process. We understand how concerning it is when a secure website is compromised and the difficulty you've faced in trying to cancel. Please could you contact our support team by calling 0333 0142 700, emailing support@fasthosts.co.uk or raising a support ticket from within your account and we will be happy to see if we can assist in cancelling the services you no longer want.
Regards, Markus
Fasthosts Internet
Great work Jesie - Query resolved
Had an issue with my account contacted fasthosts, with I admit not much hope of a helpful response. I am surprised my query has been dealt with quickly and efficiently by Jesie. I am honestly amazed that it was dealt with so well.
July 17, 2026
Unprompted review
Reply from Fasthosts Internet
Hi Angela,
Thank you for leaving this review. We're so glad Jesie was able to deal with your query quickly and efficiently. We'll be sure to pass your kind words on to them.
Regards, Markus
Fasthosts Internet
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