Fast Removals & Installations Reviews 50

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being professional, friendly, and hardworking, often going above and beyond expectations to make the moving process smooth. The service is consistently described as excellent from start to finish, with people highlighting the efficiency, care in handling items, and overall stress-free experience. Reviewers frequently recommend the company, noting their punctuality and helpfulness, which contributes to a positive and well-managed move. However, some people were dissatisfied with an employee's conduct, which initially led to a poor experience, though the company made amends. Conversely, a few other people also felt that the company's attitude was disappointing, with one customer reporting significant damage to their home and belongings, and issues regarding property access.

What people talk about most

Staff

Consumers find staff to be exceptionally positive, describing them as professional, caring, helpful, and... See more

Service

People report positive experiences with service, often describing it as excellent from start to finish and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great Team, they arrived promptly & they all worked soo hard, especially on such a hot day. Lots of laughing, on the way, Thank you so much . I will highly recommend you to friends & family

Rated 4 out of 5 stars

I originally had a poor experience with Fast Removals on moving day due to an employee who let them down badly. That employee has now gone and Craig and James have shown me nothing but respect in the... See more

Rated 5 out of 5 stars

From the initial contact with Craig I found the experience of dealing with Fast Removals trouble free and very reasuring. On the day his team arrived at the house and quickly got to work wrapping up d... See more

Rated 5 out of 5 stars

What can I say, we used fast removals yesterday for a move from Kings Hill to Harrietsham Kent, Three guys arrived promptly at the agreed time and worked tirelessly packing up our three bed house. All... See more


Company details

  1. Moving Company

Written by the company

Fast Removals work with domestic and commercial users to provide property removals services. Our experts are highly trained and experienced.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

Can’t praise and recommend these guys enough! They did exactly what they were supposed to do and more .. really friendly and professional service made what could have been a really stressful house move a lot easier to manage .. thanks again guys

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Stress free and professional

I have nothing but good things to say about this company. Staff are polite and professional and great value for money. Moving a school from one site to another is not an easy task but they made it practically stress free. Thank you!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company, the price was increased as photos were not taken to give an accurate cost.
The owner was rude and very unprofessional, this company removed goods they were told not to, they increased the cost then tried to hurry the job which caused more stress as moving is stressful,

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Bad attitude…Wouldn’t recommend!!!

Wouldn’t recommend!!!
Quote was sent and I accepted to be told they didn’t have it!
Resent quote for me to accept it again with incorrect quote attached with another customers address details.
Resent it a third time to have incorrect house number.
Quoted accepted again, advising them it was an incorrect house number.
Week later asked me to accept the quote again, as they didn’t have it in their system!!!!
Decide not to go ahead with them due not having much trust in them with their multiple admin errors.
Owner Craig replied with… No problem we are more moving team not office people
All the best
Disappointing attitude for someone who runs a company!

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

They came through for me in the end.

I originally had a poor experience with Fast Removals on moving day due to an employee who let them down badly. That employee has now gone and Craig and James have shown me nothing but respect in their dealings with me since. They have apologised and made amends and I am sure that their future removal jobs will be handled as well as their other reviews reflect. I wish them all the best for their business moving forward.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I had to move my sister from France to…

I had to move my sister from France to west malling so contacted Fast Removals & installations because I used them before to moved me from london to west malling they were happy to do it for my sister she's happy about it so can't fault them I can only say that I recommend that company 100 percent

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fast removals…

Fast removals…. Wow what can I say what a team Craig has!! Moved me in without any problems. Keys didn’t go through until late and they still unloaded and didn’t moan well done Craig and his team !

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant team

Very professional we were stressing about move but we're put at ease by craig and his team they were beyond helpful couldn't reccomend them enough
Thanks craig

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

We booked these boys today to move us…

We booked these boys today to move us from Weymouth to Snodland. A price was soon agreed with Craig and i have to say we were a bit worried as we were living on the second floor and with no lift it was a nightmare. We didnt need to worry, our removal team of James and Dean were like watching a smooth machine running and our place was emptied in no time in a clean and caring manner. If you are thinking of moving don't look any further than this company, they are professional, polite and so hard working its a joy to watch. Thank you so much Craig and your team !! 10 star service.💖
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Fast Removals

We approached Fast Removals after another company let us down last minute. From that moment I wish we booked with them from the beginning. They were great from start to finish. The team that came to help us move were very polite and friendly and very careful handling our stuff. A great family run business and a credit to their industry.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service from Ricky and his team

Ricky and his team made our move so effortless. The price was really good for the level of service we received. Ricky was really flexible with moving dates and really reassured us through the whole process. A very professional service and the team could not have been nicer and were all very proactive and considerate. They worked really hard and all of our belongings were protected and nothing was damaged. Thank you so much to you all for making a very stressful time better for us. We highly recommend using this removal company. Thank you

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Painless and efficient removals

This company made my move very painless, for me the most important part was the instant replies to emails and txts no waiting hours for answers to queries, the guys too are indeed fast and efficient, they were happy fun and accommodating

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

We had an amazing experience with Ricky…

We had an amazing experience with Ricky and the gang. From start to finish Ricky put us at ease and reassured us the whole way through. There was constant communication and the move itself was so smooth. Thank you all you really took away any stress we had and were so friendly. I would recommend Fast removals and installations to anyone and everyone and if we move in the future we will definitely use their services again. 5* from us. Thank you!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great friendly service

Great service from a really helpful, friendly and professional team. Really took the stress out of our moving day. Could not recommend high enough.

April 15, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look