Fastline Autoglazing Ltd Reviews 

149
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient windscreen replacement services, noting that urgent appointments are scheduled remarkably quickly compared to major providers. People also highlight how thoroughly the vehicles are checked and how tidy the work areas are left after the repairs are completed. Some reviewers were happy with the exceptional communication, mentioning that staff call in advance to provide accurate arrival times. Consumers also deeply appreciate the polite, friendly, and accommodating professionals who go above and beyond to make the entire process completely smooth and stress-free. Reviewers consistently state they would gladly utilize these reliable services again and recommend them to others.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting fast response times, quick scheduling,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Customer communications

Reviewers highlight positive aspects of customer communications, noting that technicians provide helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Harry provided an outstanding service when changing my car’s windscreen. He took real pride in his work and treated my car with great care. What really stood out was how he went above and... See more

Company replied

Rated 5 out of 5 stars

Graham at Fastline was fantastic getting our van window replaced at such short notice. After trying various big chain window replacement companies, we were given up to 10 days waiting time. Graham sou... See more

Company replied

Rated 5 out of 5 stars

Absolute blinding service, didn't get the 2 guys names, but an absolute credit to your company and as far as I'm concerned regarding the attentive, care, and professionalism they both portrayed,... See more

Company replied

Rated 5 out of 5 stars

I didn't have glass cover on my insurance to replace my rear windscreen on my Mondeo. Autoglass quoted a ridiculous price but Fastline AG got me the part the next day and fitted it at their premis... See more

Company replied


Company details

  1. Auto Glass Shop
  2. also in
  3. Auto Repair Shop

Written by the company

Wea re a family run business that offers excellent service and very good value for money. We cover all of the Sussex, Hampshire & Surrey postcodes. We are a specialist Autoglazing company covering all aspects of vehicle glazing from the smallest vehicle to the largest HGV trucks


Contact info

4.9

Excellent

TrustScore 5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(149)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great service

Really great service, quick turn around on getting my windscreen repaired and enabling me to get back on the road quickly

November 12, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️
Harry provided an outstanding service when changing my car’s windscreen. He took real pride in his work and treated my car with great care. What really stood out was how he went above and beyond — not only doing a fantastic job but also taking the time to include and answer my autistic child’s questions with patience and kindness. It made the whole experience so positive and stress-free. I couldn’t recommend Harry highly enough!

November 6, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Incomparable

Fastline were excellent. I needed a replacement rear quarter glass panel which I was being quoted crazy money to sort, (£750 from Autoglass with a 2 week wait, was one quote). Someone recommended Fastline to me who shaved £500 off and came the very next day to my home to do the work.
Amazing price, tidy work, and customer service. Would use again and recommend.

November 5, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Brilliant service

Brilliant service, after my Fleet company eventually approved the repair Autoglazing were brilliant they contacted me immediately to confirm details and arrange a booking. They replaced both windscreen and sunroof of my car in less than 4 hours and a top quality job. I would highly recommend this company. Kind staff and great service. Thank You

November 4, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Happy Bunny!

An excellent job done precisely to time. I could not ask for more.

October 21, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Excellent Service from Fastline Autoglazingly had my windscreen replaced…

I recently had my windscreen replaced by Fastline Autoglazing and couldn’t be happier with the service. They went out of their way to bring my appointment forward to help me out, which was a huge relief. The team was friendly, professional, and clearly reliable – everything was done quickly and to a high standard. It’s rare to find a company that genuinely cares about its customers, but Fastline Autoglazing certainly does. Highly recommended!

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Fast, efficient, fair prices and friendly customer service.

October 10, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

a very good service

a very good service, everyone one was helpful and everything was explained very well, very importantly the reception area was very pleasant and comfortable with good wifi connection, I would highly recommend them,

September 30, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank for kind comments we really appreciate the Regards Graham

Rated 5 out of 5 stars

Great people and a great service!

I was able to book a side window replacement next day for less than half the price of other places.
The broken glass was also cleaned from my car.

September 26, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Efficient, effective and trustworthy

The service was clean, quick and effective. Throughout the process I was kept informed of what to expect, when and how much it could cost. The gentlemen who arrived explained clearly what the process was and I had every confidence in their professionalism and skills.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I needed an urgent windscreen…

I needed an urgent windscreen replacement and this was the only company that went out of their way, drove an hour to pick up a new screen and fitted it straight away. From first phone call to the guys fitting it the service was friendly, professional and fast.

September 19, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

What an excellent service received from Fastline. I bought Mercedes Benz Vito and needed it to be converted to wheelchair accessible vehicle. I contacted fastline Friday. By Tuesday the car was done

They're friendly
Nice people work there
They make you feel welcome.
Job done on my car is excellent and on point.
I will always go back

September 8, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 1 out of 5 stars

Unprofessional, Rude, and Untrustworthy

This garage is an absolute disgrace. I went in with ONE wheelchair restraint broken. They replaced it, and then suddenly the other one — which was working 100% perfectly when I arrived — had “magically” stopped working. Then came the demand for another £200 and a wait of up to 10 days for a part they couldn’t even name. In my view, this is either gross incompetence or outright shady behaviour. Either way, I felt completely cheated.

The receptionist was one of the rudest people I’ve ever come across in any business. From the second I walked in, he had an attitude. By the end, he was shouting in my face, demanding money he knew I didn’t owe (it’s a company car). I walked out feeling not only scammed, but also verbally abused.

What makes this even worse is that they missed a massive business opportunity. The company I hire my vehicle from operates many wheelchair-accessible cars in Brighton. If Fastline had provided decent service, they could have gained a lot of regular business. Instead, I reported my experience, and the company has decided they will never use Fastline again. Very unprofessional, and frankly, not very smart.

In my honest opinion, these people should not be trusted with any vehicle, let alone one designed for wheelchair users. Their work felt careless, their behaviour aggressive, and their whole approach unprofessional. This is without doubt one of the worst businesses I’ve ever dealt with. Avoid them at all costs.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Laurence is very professional and…

Laurence is very professional and knowledgeable, happy to explain what was happening. Working in a clean manner. Would highly recommend the company.

September 6, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

From my first phone call to my window…

From my first phone call to my window being repaired, I received a first class service. Polite and friendly. Highly recommend

September 4, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Had a leaking window from campervan conversion job gone wrong which they sorted no problem. Highly recommended

September 2, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Great service

Great service. Archie was a really helpful and friendly guy. Great communication before visit. Very professional service

August 15, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Fast and amazing service provided

Fast and amazing service provided! Went over and above.

August 14, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

Very professional service

Very professional service. They took care of my car and I got a replacement car streight away . Absolutely great people work there . Well recommend

August 13, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

Rated 5 out of 5 stars

What a amazing company kept me informed…

What a amazing company kept me informed all the way to the end completion very highly recommend this company

August 8, 2025
Unprompted review
Fastline Autoglazing Ltd logo

Reply from Fastline Autoglazing Ltd

Thank you very much for your kind comments we really appreciate them. Kind regards Graham

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look