I had issues with software that I had purchased; no fault of FastSpring, but they were extremely attentive and very prompt in their responses. Thoroughly enjoyed working with them. It seems they still... See more
Company replied
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Based on these reviews
Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite... See more
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These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered... See more
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I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to Fas... See more
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Company details
Written by the company
Need to review a charge from one of our sellers?https://fastspring.com/consumer-support For questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refunds We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Contact info
801 Garden Street, 93101, Santa Barbara, United States
- fastspring.com
3.5
Average
530 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Very professional and efficient.
December 23, 2025
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're happy to hear our service was very professional and efficient.
very helpful and kind service!
December 23, 2025
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted to hear our service was both helpful and kind.
FastSpring Fixed My VPN Payment Issue
Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite absurd.
Initially, when I first used FastSpring, my transaction was also rejected for the same reason: being marked as a high-risk user because of VPN usage. But I decided to give it a try and reached out to them via FastSpring’s customer support email to explain my situation. Their team took action on my account promptly, and when I attempted to pay again afterward, it went through smoothly! This was absolutely incredible.
Thank you so much to FastSpring and all the staff behind the scenes! I hope you can continue to develop and refine optimization measures for Chinese users when it comes to international online payments.
December 17, 2025
Unprompted review
Reply from FastSpring
Thank you so much for sharing your experience! We're thrilled that our support team was able to resolve your VPN payment issue and get your transaction processed smoothly.
We understand the unique challenges Chinese users face with international payments, and we truly appreciate you taking the time to reach out to support and giving us the opportunity to make things right!
FastSpring support comes through for my co-worker
Someone in the admin department of my company reached out to me for help with a change that FastSpring had made to their system. I didn't understand the situation so I reached out to FastSpring support, as I often do. Beth got back to me, and ultimately arranged for a zoom session with my co-worker (someone who is not technical) and got her sorted out. And displayed a great level of kindness all along the way.
I reach out to FastSpring support because they are consistently good, and sometimes, like this time, they are great.
December 12, 2025
Unprompted review
Reply from FastSpring
Thank you so much for sharing this wonderful story! We're thrilled that Beth was able to help your co-worker through the Zoom session and made the experience so positive with her kindness.
It means a lot to hear that you consistently turn to FastSpring support because of our reliability - and that we sometimes exceed even those expectations. We truly appreciate you taking the time to share this detailed feedback!
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that our team provided a quick response and efficient solution.
Support handled my request very quickly.
December 10, 2025
Unprompted review
Very difficult to process payment
We had an extremely difficult time renewing our subscription. I attempted several different types of payment (different credit cards/P.O./ and check. All of them were declined. We had a performance for our music department in the middle of all of this -with no lighting.
I filled out a form several times for help - finally received an email after days of reaching out. Customer service is very slow. If there are problems renewing subscriptions, it would be helpful to have other ways to contact the seller.
This is not the first time we have experienced problems processing payment for our lighting subscription.
December 1, 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're truly sorry to hear about the payment difficulties you experienced, especially during such a critical time with your music department performance.
We appreciate your patience and feedback about our response times.
They stole 12,000 USD from me and never…
They stole 12,000 USD from me and never respond my emails. it's been a year already! stay away from this scam company and people who work there. all scammers
December 3, 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We understand your frustration regarding the funds that were withheld from your account.
As we discussed in our previous communications in 2022, FastSpring received a substantial fine from Visa after their investigation concluded that pharmaceutical sales - which violate Visa's policies - were linked to your website due to malicious code from a security breach. We hired a third-party auditing firm to defend you, but they reached the same conclusion as Visa and our payment processor.
The withheld funds were used to pay the fine that FastSpring was assessed as a result of this situation. We understand this was an unfortunate outcome of your website being compromised.
If you have new information to share, please submit your details here, but Visa has closed the case, despite our requests on your behalf to reopen: https://fastspring.com/contact/seller-support/
Imagine FastSpring Shutdown Your Company
Imagine your company is launching its biggest sales week of the year. All the marketing is rolling, and FastSpring turns off your store. You file an email support ticket, and for 9+ days running no explanation or solution is given. You cancel a week long vacation to manage the situation. All you hear back is "we've escalated your case". How would you feel? I've been with FastSpring 6+ years and this situation isn't uncommon, if you are a small business. I've personally helped them to fix software bugs they couldn't figure out, and develop a new support team that was amazing. I did this because their competitors didn't have the features I require. The people are very nice, the platform is the best in class, but what's the point if a simple support question can't be answered and a store restored in over a week?
Bottomline, if you are small business, you are a third class customer to FastSpring.
November 16, 2025
Unprompted review
Reply from FastSpring
Hello Kevin,
Thank you for sharing this detailed feedback. We're truly sorry that your business and family time were impacted during such a critical time and we understand the frustration. This is not how we wish our sellers to feel, no matter their size.
Our Risk team is currently reviewing your escalated case. To clarify: the store was deactivated due to non-completion of a mandatory verification process that applies to all sellers. This is part of broader regulatory obligations, and unfortunately, we're unable to restore access until the process is completed.
I reached out for helpSuper quick and helpful, even the day before Thanksgiving! with a tax…
I reached out for help with a tax exempt order. The seller was a smaller company and so was not able to respond quickly, but I needed someone to respond quickly because it was a Black Friday deal. I contacted FastSpring with my Tax Exempt info and they got back to me within a few hours, providing a custom link for the tax exempt order.
November 26, 2025
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that we could help you quickly with your tax exempt order during Black Friday - especially on the day before Thanksgiving!
It's great to hear that our custom link solution worked well for your situation. We'll share your kind words with our team.
We truly appreciate you taking the time to recognize our fast response and helpful service!
They don't even answer to the emails…
They don't even answer to the emails and it's impossible to contact the support via their website. Probably the worst customer support service i've ever experienced.
November 27, 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry to hear about the lack of responses to your emails and difficulty reaching support - that's frustrating.
Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can locate your case? This will help us properly match your review to your support ticket and escalate to our team.
We appreciate your patience.
I'm trying to buy multiple software…
I'm trying to buy multiple software apps during Black Friday, and most work fine, as long as the payment method is anything other than FastSpring. Every transaction fails, yet any other payment processing company's site works fine. I've had this problem in the past, and it's very frustrating, not to mention such a loss for the companies I can't buy from.
November 27, 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry to hear you're experiencing payment failures during Black Friday sales - that's especially frustrating when trying to take advantage of deals.
Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can investigate what's blocking your transactions? This will help us properly match your review to your support ticket and escalate to our team.
We appreciate your patience.
This company is a scam!
This company should be investigated, they are a total scam and the companies working with also and I mean it, because you cannot work with a shady partner if you are not shady yourself. So the problem it's either they don't know how to charge over VAT in different coutries and use complex ticketing and customer support to hide behind shady procedures, they refused to share information about where they operate also, but my believe is that they charge over VAT illegally in purpuse to make more money.
November 24, 2025
Unprompted review
Reply from FastSpring
We're sorry to hear about your concerns regarding VAT charges. FastSpring has been in business for over 20 years and we comply with VAT regulations in all countries where we operate.
Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can review your specific VAT charges? This will help us properly match your review to your support ticket and escalate to our team.
We appreciate your feedback.
Thank you for support!
November 24, 2025
Unprompted review
Reply from FastSpring
Thank you so much for your positive feedback! We're delighted that our support team was able to help you.
We truly appreciate you taking the time to recognize their efforts!
Now I see that you have already…
Now I see that you have already deducted the amount without my approval! Please pay the amount back!
Fraudster!
Thank you for everything that turned out well in the end!
November 17, 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We're sorry to hear about the unauthorized deduction. That is frustrating.
Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate this charge? This will help us properly match your review to your support ticket and escalate to our team.
Thank you for your patience.
Their system refuses all payment…
Their system refuses all payment methods, Trying to purchase a business service for my company and ended up giving up and going to somewhere that doesn't use fastspring.
November 12, 2025
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry to hear our system refused all your payment methods - that's frustrating, especially when trying to make a business purchase.
Could you please submit your details here https://fastspring.com/consumer-support-form/ and through the Trustpilot information request system so we can investigate [specific issue]? This will help us properly match your review to your support ticket and escalate to our team.
Took money from my card without…
Took money from my card without authorisation
Have revoicer account and did a one time payment for credits
Was charged a month later without authorisation
Terrible customer service
Give me my money back!!
November 17, 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We're sorry to hear about the unauthorized charge on your Revoicer account.
We've escalated this to our support team. Could you please submit your details here so we can track your case and help resolve this? https://fastspring.com/consumer-support-form/look-up-charge/
Reply from FastSpring
Thank you for bringing this to our attention. We're sorry to hear about your experience.
Could you please submit your details here so we can look into what happened? https://fastspring.com/consumer-support-form/
We appreciate your feedback.
Terrible Cusomer Support
Emailed them all the information they requested so we could find out what the charge was on our company bank account. Received a useless generic response asking for more information. Still had no reply even when we provided additional information like the reference/order number. Will be lodging complaints with their web host and domain regulator for fraudulent activities. Avoid dealing with Fast Spring at all costs.
**FAST SPRING** if and when you reply to this feedback, DO NOT just write a generic response saying blah blah blah like you have done with every negative review below. Read the emails properly that I and your other customers have sent you and then provide a proper response to our emails in a timely manner. Customer support industry standard is email replies within 24-48 hours, not weeks or months or not at all.
November 13, 2025
Unprompted review
Reply from FastSpring
Thank you for your updated feedback, Peter. We're truly sorry to hear about the delayed responses despite providing all the requested information - your frustration is completely understandable.
Could you please provide your ticket number and the email address you used so we can locate your case and ensure it receives the immediate attention it deserves? You can submit here and through the request from the TrustPilot system: https://fastspring.com/consumer-support-form/
We genuinely hear you about response times and appreciate you taking the time to share this direct feedback with us.
Tried to purchase aText using this…
Tried to purchase aText using this payment service and it has been over a week with no messages from them, no product received and no answer to my emails. Have reached out multiple times to the company they host and no response from them. Payment was made over 10 days ago
November 13, 2025
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We're sorry to hear you haven't received your aText purchase or any responses after 10 days.
We've escalated this to our support team. Could you please submit your details here so we can track your case and get this resolved? https://fastspring.com/consumer-support-form/
Thank you for your patience.
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