I had issues with software that I had purchased; no fault of FastSpring, but they were extremely attentive and very prompt in their responses. Thoroughly enjoyed working with them. It seems they still... See more
Company replied
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Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite... See more
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These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered... See more
Company replied
I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to Fas... See more
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Company details
Written by the company
Need to review a charge from one of our sellers?https://fastspring.com/consumer-support For questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refunds We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Contact info
801 Garden Street, 93101, Santa Barbara, United States
- fastspring.com
3.5
Average
530 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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These folks are the pay portal
These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered to help me find an email address for the sellers. They certainly didn't need to do that. It was not something required by their service, but they did it anyway. It was an "above and beyond" experience.
January 28, 2026
Unprompted review
Reply from FastSpring
Thank you so much for sharing this story! We're thrilled that our customer support team went above and beyond.
It's great to hear that we could clarify our role as the payment portal and still provide that extra helpful step. We'll share your appreciation with our team - they'll be happy to know their "above and beyond" effort made such a positive impression.
We truly appreciate you taking the time to recognize this excellent service!
I was charged 4 times for a total of…
I was charged 4 times for a total of $257.65 for services or subscriptions that I never authorized and I have been trying to reach any one at the company for help in getting the fraud charges Reversed and have not heard back I want my money in the next 24 hours
January 28, 2026
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention, Marla. We're sorry to hear about the multiple unauthorized charges. And the good news is that your refund was confirmed within 24 hours of your ticket submission. We take this very seriously and appreciate your patience in getting this resolved quickly!
Fast support
January 28, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this feedback, Alan! We truly appreciate you taking the time to share this positive experience!
The customer service is great
The customer service is great. They inform and help quickly, to solve problems. A big thank you to FastSpringOrder support!
January 25, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that our customer service team was able to inform you quickly and help solve your problems.
We'll make sure to share your big thank you with our FastSpring support team. It means a lot to hear we provided great service!
We truly appreciate you taking the time to share this positive experience!
Customer service is fast and efficient
Customer service is fast and efficient. Invoice details were adjusted and refund for VAT processed very quickly.
January 23, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're thrilled that our customer service was fast and efficient in adjusting your invoice details and processing your VAT refund quickly.
We'll share your kind words with our team. It's great to hear we provided such prompt service!
We appreciate you taking the time to share your experience!
Fast service
I received a quick and kind reply, and the issue was resolved
January 23, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that you received a quick and kind reply and that your issue was resolved.
We'll share your appreciation with our team. It's great to hear we provided fast service!
We appreciate you taking the time to share your experience!
I have never signed up to receive any…
I have never signed up to receive any service - have no account- no emails - yet I’ve just realised that for the last 3 years they take an annual sum from my bank account. I’ve been trying to get it stopped but because I have no account it seems impossible. No reply from the company.
January 22, 2026
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention!
We followed up on your ticket and confirmed with the seller that a refund was issued to you on Thursday (the same day of your review here). Thank you for your patience, and we hope this speediness to resolve this issue will help you possibly update your current review here.
Funds Transfer Issue
Dear Sir/Madam,
We have not received the last payment for the month of January (15, 2026). Can you please track out payment, please.
Normally it transfered payment within 1 hour but even after six days i did not received my payment. I am trying to creat ticket , but its not working.
January 16, 2026
Unprompted review
Reply from FastSpring
Thank you for bringing this to our attention. We're sorry to hear about the delay with your January 15th payment - we understand how concerning this can be for you.
We've escalated this to our support team. Could you please submit your details here https://fastspring.com/contact/seller-support/ and through the Trustpilot information request system so we can track your payment? This will help us properly match your review to your support ticket and escalate to our team.
Thank you for your patience.
I use fastspring for about 12 years now…
I use fastspring for about 12 years now I believe. Don't be alarmed as a business owner by the many negative reviews you see here. The problem for Fastspring and reviews is that they act as a merchant of record, meaning users are technically buying from them. But if a company using Fastspring messes up the API or implementation and has multiple subscriptions for example, then customers think it's Fastspring messing up. For me as a European business that has clients all over the world, Fastspring simplifies things. Yes Stripe is cheaper, but you'll have to handle your own taxes. Also taxes are lower if you do it yourself, because you have to reach a certain threshold for each country, which if you are not too big are not reaching. But it's very cumbersome to keep track of all that. I prefer to pay a little bit more and have zero headaches. I have a few friends that also do some international business and their bookkeepers don't always fully understand or report the right taxes in each country, which got them into troubles. Support was a little bit faster/better before, but in my opinion if you know who to reach, the support is much more personal than any support I would ever have at Stripe for example. I know with stripe I would be just a number. If you prefer an easy solution, with zero headaches about taxes, generating invoices, refunds etc, then I can highly recommend Fastspring.
January 21, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this incredibly thoughtful and detailed review after 12 years as a FastSpring customer! Your perspective as a long-time European business owner serving global clients is invaluable.
You've perfectly captured a main issue we help solve - the complexity of handling global taxes, invoicing, refunds, and compliance across multiple countries creates real headaches and risks. We appreciate you highlighting how FastSpring simplifies international business operations and provides more personal support than you'd get as "just a number" elsewhere.
We truly appreciate your loyalty over 12 years and your recommendation to other businesses. Thank you for taking the time to share such a comprehensive perspective!
Fast and prompt support
January 21, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that our support was fast and prompt.
We'll share your kind words with our team. We appreciate you taking the time to recognize their work!
Support was incredibly fast and resolved my issue
Contacted FastSpring support because my address needed to be updated and that couldn't be done through the company that provides my subscription. Within 30 minutes a support team member sent a very friendly e-mail and had taken care of my request. Great experience!
January 20, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that our support team was able to update your address within 30 minutes and provide such friendly service.
It's great to hear that we could quickly resolve something that couldn't be handled through your subscription provider. We'll share your appreciation with our team.
We truly appreciate you taking the time to share this great experience!
Fast and professional
The support service replied to my request very quikly and exhaustively. They were very professional, kind, and fast. Excellent experience, Excellent work!
January 19, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that our support team responded quickly and comprehensively to your request with professionalism and kindness.
We'll share your appreciation with our team. It's great to hear you had an excellent experience!
We truly appreciate you taking the time to share this positive feedback!
Reply from FastSpring
Thank you so much for this positive feedback! We're delighted that everything was resolved for you.
We appreciate you taking the time to share your good experience!
- No SWIFT/BIC on proforma invoice
- No SWIFT/BIC on proforma invoice, which makes subscription renewal impossible as Fastspring is not able to provide this information.
- Slow email communication. @Fastspring: did you know that there is something like AI?
- Differences in pricing
January 1, 2026
Unprompted review
Reply from FastSpring
Thank you for your feedback. We're sorry to hear about the challenges this created for your subscription renewal, along with slow email communication. Let's see how we can fix this asap for you.
Could you please submit your details here https://fastspring.com/contact/seller-support/ and through the Trustpilot information request system so we can address the missing banking information and pricing differences? This will help us properly match your review to your support ticket and escalate to our team.
We appreciate your feedback about communication speed.
Needed a VAT refund
Needed a VAT refund, after submitting the form, support got back to me very promptly and with clear document requests. After providing the said documents, support processed the case very very quickly and painlessly and processed the refund the very next day. It was an extremely pleasant interaction and simple and painless process. Very happy with service, thank you so much.
January 8, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that our support team was able to process your VAT refund so quickly and smoothly - getting it done the very next day is exactly the kind of efficient service we strive for.
It's great to hear the entire process was simple and painless, with clear communication throughout. We'll share your appreciation with our support team.
We truly appreciate you taking the time to share this positive experience!
The team was very fast and clear.
January 6, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're happy to hear that our team was very fast and clear!
Fast response & fast solution
Fast response & fast solution. Thanks!
January 4, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're happy to hear that we gave you a fast response and solution.
Excellent Service
I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to FastSpring support explaining my error solved my issue in less than an hour putting me in contact with the correct stakeholders.
Amazing !
Thank you all (involded parties) for the excellent service.
Cheers !
January 2, 2026
Unprompted review
Reply from FastSpring
Thank you so much for this wonderful feedback! We're thrilled that our team was able to quickly connect you with the right stakeholders and resolve your MixingStation license issue in under an hour.
It's great to hear that the process was quick and friendly, and truly appreciate you taking the time to share this positive experience. Cheers!
Immediate reply and flawless execution
Immediate reply and flawless execution. Great help!
December 30, 2025
Unprompted review
Reply from FastSpring
Thank you so much for this positive feedback! We're happy to hear that we gave you an immediate reply and flawless execution.
I had an excellent experience with Fast Spring
I had an excellent experience with FastSpring's support team. I recently purchased Auto-Key 2 from Antares Audio Technologies, but the software had significant technical flaws and failed to detect keys accurately, which is its core purpose.
Despite providing clear technical evidence of the failure, Antares' customer service was dismissive and refused to provide a solution, hiding behind a strict 'all sales are final' policy. Fortunately, FastSpring, acting as the Merchant of Record, stepped in. They handled the situation with total professionalism, reviewed my case, and mediated a fair resolution by processing a refund.
If you are a music producer, I highly recommend buying through stores that use FastSpring. They are the ultimate guarantee that you won't be left stranded if a developer's software doesn't work as advertised.
December 23, 2025
Unprompted review
Reply from FastSpring
Thank you so much for sharing this detailed experience! We're truly glad that our team was able to step in and help mediate a fair resolution for you, especially when the software didn't work as advertised.
We really appreciate you taking the time to share this story and recommend FastSpring to other music producers. Your feedback means a lot to our team!
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