Fastwaycouriers Reviews 

Expected a parcel from Sports Direct. Checked the tracking number said it was delivered at certain time. But the funny thing was I just happened to be at home at the time and had full view at the front of my house at that particular time. I seen the courier coming he pulled up outside my house in his van and waited for less than 30 seconds and drove off. Now the tracking said he delivered it which is funny as he never got out of his van. This was Fastway N.Ireland East. I had to contact them and explain what happened and they sent the courier back and he angrily give his excuses and eventually produced the parcel from the back of his van. Why did he not mark on the tracking status that he couldn't make the delivery and return it their depot and you would accept that outcome if they came to the door and you were not in. I happened to be at home and seen what happened. So draw your own conclusions from this, but the courier didnt make no delivery, Im sure they have a GPS tracker fitted to their vans so they can backup that they did make the delivery to the property and the fact its missing is your problem. Be wary of so called delivered parcels on tracking numbers. I will not be shopping at Sports Direct again and will spend my money elsewhere.

Horrendous service. Never received my delivery. They said they delivered but no attempted delivery was ever made. They then said it would've been left with a neighbour, again it wasn't. After going between Sportsdirect and fastway for weeks they requested the driver call back to find the delivery twice which he/she wouldn't do. Fastway then refused to respond to my emails and a further number of weeks and pressure on Sportsdirect they refunded me. However the parcel was never found.

When am I going to get a response on where my package is, said was delivered but it wasn't and after multiple emails saying that it wasn't delivered and after being told that on the drivers delivery notes that it was delivered "over gate" my house doesn't even have a gate, and I said that in email replying to them and still haven't heard anything else back from them, awful customer service

Im happy on 100%
I received an e-mail with the delivery date, the courier delivered the package in the morning, very nice service, thank you and I recommend.

I sent 2 gifts with Parcel Connect from Belfast to elderly relatives alone and self-isolating for Christmas to be delivered by their partners Fastway in Cork. After 13 days, 25-30 emails, 10-15 phone calls one of the parcels has just been delivered to the wrong address for a second time. No reponse from Parcel Connect and nothing but excuses, incompetence and lies from Fastway.

If i could deduct stars I would. This is the second occasion fastway N.Ireland East claim that they have delivered a parcel to me and had it signed for. This is not true; yet again. This is horrendous practice. Had i known this second parcel was being delivered by them i would have cancelled the order. Customer service is pathetic. If you want the item you have paid for, do not use this courier.

The couriers are friendly but the service overall could do with some improvements. Seemingly take forever to process parcels and things sent via them never seem to arrive on time.

Helpful, friendly service. I order all the time and never has any issues. If I’m out the driver will leave in my recycling bin so I don’t have to wait. Happy customer

Worst courier I have ever dealt with, I was sitting outside my house with the front door open all day yet the courier didn't go anywhere near my property and instead left my package it sitting in the middle of the public road near my house where its likely been ran over and knocked into the river. Customer service has been a total pain to deal with and have basically said its not there problem and that I should to go ask the seller about my package.

Horrible. Horrible service. First time i used them i was advised my parcel was left in a safe place for it to be left on my door step. Second time im made sure it was being delivered on a week i was off, i was sitting in my living room watched the delivery driver walk in my garden go to just leave it on our trampoline. No knock or anything over £500 of goods. DO NOT USE THEM

Indescribably awful.

I've now been forced to use these clowns twice now as a result of international shipments. Best make damned sure that you're at home for the first delivery attempt (if they even attempt delivery) otherwise there's a very good chance that you'll never see the item again! The facility on their website for redelivery lets you pick a date and then they don't arrive. You ring them and get given excuses or are told to pick up your package from their office. Which is only open during business hours. WHEN MOST PEOPLE ARE AT WORK.

Utterly clueless, if I worked for this company I wouldn't be able to look my family in the eye anymore. If you're a sender, use *LITERALLY ANYBODY ELSE* for your deliveries. You could even try throwing them, they'd be more likely to reach their destination that way.

I ordered a tracksuit from sports direct. Contacted fast way several times to ask where the package was. Delivery arrived week later and to top it off the courier sent it to my next door neighbour's house.

Fastway provided appalling service. An email dated 15/12 stated that it would be delivered within 1-2 days. It wasn't. Started phoning them on 20/12. Tried to call the delivery driver (numbers on the Fastway website). Vans broken down, not my problem, I don't have it etc. Phoned the main office to find it wasn't with the drivers on the website. Guy in office tracked down another driver who said he would be there in a day or two. Pointed out that this was a work address and was shutting that afternoon for Christmas. Turned out driver was only 10 minutes away and was able to bring it round. Lovely C class Mercedes (with Taxi plates), no uniform or badge on the driver to identify the company and I was asked to sign on the back of a page. Contacted Sports Direct to complain who replied that the courier company couldn't find my parcel and did I want a refund or for it to be redelivered!!

I bought stuff from sport direct and got them delivered directly to my house they were delivered by fastway couriers omg they were delivered to my house on Friday 2/12/16 I was at home but my son was out and when he came home he brought in 2 packages with him he told me that they were left at my front door I was so mad at this cause I was in h ok me and no one knock on my door anyone could of walked away with my stuff I will never ever use them again never been very careful if ur using this company they should be better that than the delivery man should have knock on my door and waited for an answer he should have never ever left them on the ground at my front door anyone could have walked away with them

Wrote them an e-mail to help with tracking a lost parcel. I got a quick helpful reply. I am 100% happy with it. Thank you, Kim Wilson.

I ordered an item online and it had to be delivered by Fastway. I knew when my package was going to be delivered so I stayed at home all day waiting for delivery. I received a phone call from them saying they couldn't come to my house to deliver my package. So instead of dropping it off at my house they dropped it off at my brothers work place! When I got my package it was very dirty and the plastic around my package had holes in it. It looked as though someone was trying to see what was inside. I was very angry by this and complained but it got me no where as they said I received my package and they had done their job!

Received opened parcel, with item missing from it.
Companies should be more careful on who they choose to deliver their items sold online.

I used to send all of my parcels with fastways but their service really started to deteriorate and parcels would arrive late and/or damaged. I would never send with them again.

Service was good and the local courier was very good.

The local customer service staff were very poor.

Making a claim for a lost or damaged parcel is a nightmare, after six months I still hadn't received a refund and I think I had to threaten them with further action before they finally refunded the money. From what I have read this certainly wasn't uncommon.

You loose all of your books of stamps if the franchise closes as I found out to the cost of about £500.

Doesn't seem to be any main office contact details for Fastway Couriers UK anywhere, not even an email address.

It looks like from their website that there are only two franchises left!?
There were about 30 a year ago. If that is right, it says it all.