Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... See more
Company replied
Location
Switch locationUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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See what reviewers are saying
Dreadful - don’t go near this company. Order t-shirts for my holiday but didn’t arrive in time. Had an email half way through my holiday to say that ‘thank you for returning them’. That is a compl... See more
Company replied
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... See more
Company replied
Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, United Kingdom
4.7
Excellent
325 reviews
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Arrived a bit late but was not in a…
Arrived a bit late but was not in a hurry so was fine
September 8, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service every time
Great service every time, both on line and in store. Fatface is my all time favourite.
August 21, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Poor service very disappointed
You have asked me to review a product that I have not received. I ordered in the sale a pair of boots 17th August. The day after I received an update on my order they were unable to deliver on the requested date. I have received no communication from Fat Face since and have been unable to track my order. Really Poor service very disappointed
August 24, 2025
Reply from FatFace - ABERDEEN 4
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Reply from FatFace - ABERDEEN 4
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Great Experience with FatFace Online Order & In-Store Pickup
I ordered a couple of T-shirts from FatFace online and picked them up in store. The whole process was smooth and easy. The T-shirts are great quality – soft fabric, well made, and they kept their shape after washing. They fit perfectly and look stylish. Plus, I got them on sale, which made the deal even better. The staff in the store were friendly when I came to collect my order. I’ll definitely shop here again.
August 19, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice clothes a little bit different
Nice clothes a little bit different. The quality is really good for the price. The staff are very friendly.
August 19, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient online ordering and staff in…
Efficient online ordering and staff in shop very good and dealt with my issue quickly and professionally. Item received not of good quality and so had to return it,
August 12, 2025
Reply from FatFace - ABERDEEN 4
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Prompt delivery of on line order
Prompt delivery of on line order.
I ordered a 10 short having tried on a 10 regular in store.
I am not a frequent Fat Face shopper but was attracted to the dress as I walked passed the store
July 30, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the quality and great service…
I love the quality and great service they let me know everything about when my order would be delivered
August 1, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent company 👌 Great variety of…
Excellent company 👌 Great variety of items and style. Customer service always go above and beyond to rectify any issue. Great price for clothing, especially the sale. Easy site to navigate. Ordering and returning customer friendly.
July 27, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop assistant was very helpful
The shop assistant was very helpful. She went to the store room and got the jumpsuit that I saw a couple of weeks before.
Everyone smiles and friendly.
July 19, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I have always found the staff very…
I have always found the staff very friendly and helpful which makes for an enjoyable shopping experience.
July 1, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
quick delivery
quick delivery, garments well packed and easy instructions if need to return
July 1, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Next day pick up of item
Next day pick up of item. Very prompt. Excellent service when I returned the second item in store (ordered 2 for sizing). Very friendly and helpful staff. Absolutely loved the quality and fit of my dress.
June 16, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service, ordered online with no problem. Delivered in timely manner and in good condition
Love the dungarees, fantastic fit and so comfortable
June 3, 2025
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERDEEN 4
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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