Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... See more
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Location
Switch locationUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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See what reviewers are saying
Dreadful - don’t go near this company. Order t-shirts for my holiday but didn’t arrive in time. Had an email half way through my holiday to say that ‘thank you for returning them’. That is a compl... See more
Company replied
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... See more
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Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, United Kingdom
4.7
Excellent
325 reviews
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Reply from FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Bought lovely jacket for girls
Bought lovely jacket for girls
Quick delivery and got asit was described
January 9, 2024
Reply from FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - ABERDEEN 4
Hello Jonathan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERDEEN 4
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very clean well laid out store
Very clean well laid out store. Sale items were fab and the Staff were all very friendly.
December 31, 2023
Reply from FatFace - ABERDEEN 4
Hello Elaine
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Aberdeen store - this is great to hear.
Take care, RL
Sale stuff took a while to come in the…
Sale stuff took a while to come in the post but it was Christmas so understandable. The quality is always amazing they always strike the perfect balance between smart and casual so you can fit in anywhere. I recently started working again and didn't have to buy a whole new wardrobe because its already suitable to the stay at home mum who also lived in fatface tunics and dresses. I've recently started buying for my kids but I'm going to have to remember to stop because my daughters trousers never stay up. Either a drawstring or elasticated button on the seam or a slim fit option like Marks and Spencers would be ideal.
January 4, 2024
Unprompted review
Reply from FatFace - ABERDEEN 4
Hi Emily
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
All my orders fit well that why I get a…
All my orders fit well that why I get a lot of my close at fatface.
December 30, 2023
Reply from FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Waiting for refund added to my card…
Refund apparently added to my card immediately (according to shop staff) but there is no evidence of the £60 going back in my card.
January 4, 2024
Unprompted review
Reply from FatFace - ABERDEEN 4
Hello Barbara
Thank you for your review. Sadly you haven't left any contact information on your review, so we have requested this from you through Trust Pilot, so we can assist with your query.
Take care, LE
Great value for money
I buy 7 sets of pyjamas every year for adults and children alike , never ever been dissapointed with the quality of thd pjs or the service. Everything made is of extremely high quality and some of those jammies are still on the go 6 years later at least Got to Love Fat Face
December 22, 2023
Reply from FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - ABERDEEN 4
Hello Gintare
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sweatshirts and hoodies.
The sweatshirts and hoodies can't in good time and we're well packaged. The garments themselves look good, clear pictures printed on, and they material is soft with a warm feel. I hope my grandchildren them and that they fit well
December 9, 2023
Reply from FatFace - ABERDEEN 4
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Charcoal Jeggings
Ordered these leggings for my niece from another store who you can buy various brands from. Then changed my mind and returned them. Looked on Fatface website and saw they had reduced them by £8 So I ordered again! Bargain and arrived at Aberdeen store quickly - added bonus! Thanks.
December 10, 2023
Reply from FatFace - ABERDEEN 4
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! KS
Very Fast Delivery
The order was made, money taken, items dispatched and order was received all within 3 days. Very pleased!
December 7, 2023
Reply from FatFace - ABERDEEN 4
Hello Heather
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awesome store
Love their clothing and had a great experience at their physical store in Aberdeen. Scotland.
December 11, 2023
Reply from FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love going into this shop
Love going into this shop. ALL the staff are super helpful and nothing is ever too much trouble. Always good for a quick window shop too before catching the train
December 1, 2023
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Well I haven't received it yet
November 28, 2023
Reply from FatFace - ABERDEEN 4
Hello Samantha
Thank you for your review.
I am so sorry to hear this,
I have checked and I can confirm that your order was marked as being delivered on the 30th November. If you have checked with Neighbours and any safe places saved with Royal Mail and you still have not received it please contact us at customerservices@fatface.com and we can look into this further for you.
EP
Excellent service as always from…
Excellent service as always from ordering on line to click and collect.
November 27, 2023
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service
November 24, 2023
Reply from FatFace - ABERDEEN 4
Good afternoon, Mr. Anderson.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Aberdeen store.
Take care, JB
Reply from FatFace - ABERDEEN 4
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
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