Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... See more
Company replied
Location
Switch locationUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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See what reviewers are saying
Dreadful - don’t go near this company. Order t-shirts for my holiday but didn’t arrive in time. Had an email half way through my holiday to say that ‘thank you for returning them’. That is a compl... See more
Company replied
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... See more
Company replied
Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, United Kingdom
4.7
Excellent
325 reviews
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Reply from FatFace - ABERDEEN 4
Hello Kenny
Thank you for your review.
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
All good and beautiful!!!!!!
February 11, 2024
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
Very quick service and a very nice…
Very quick service and a very nice jumper. It was too long but the customer service team guided me on returns which was a very easy process!!
February 17, 2024
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
Lovely soft material and fit well maybe…
Lovely soft material and fit well maybe a wee bit on the larger size but fine with a belt and looks and feels good on Will get a lot of wear with these
February 11, 2024
Reply from FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving your new order. I hope you continue to love our products as much as we do.
All the best, MM
Reply from FatFace - ABERDEEN 4
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have not received my order yet!
February 9, 2024
Reply from FatFace - ABERDEEN 4
Hi Trae,
Thank you for taking the time to leave a review.
I’m sorry to hear you have not yet received your order.
Sadly, I cannot see that you have contacted us prior to leaving your review, however, I can see that your order is due to be delivered later today!
We do apologise for the 24-hour delay and any inconvenience caused by this.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team uscustomerservices@fatface.com or call us on 1-800-585-0178 Monday - Wednesday 6am - 3pm EST, and Thursday - Friday 6am - 12pm EST. Take care, LC.
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Website is user friendly
Website is user friendly, could easily find what I was looking for. I like that the click & collect option is free. It's good that you use the smallest packaging for the items in the order. Wish more stores would do that! Would've been nice not to have it in plastic packaging but that's not enough to drop a star.
February 4, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online,then collected in store
Ordered online,then collected in store. Many thanks, all went well. Product was a perfect fit.
February 2, 2024
Reply from FatFace - ABERDEEN 4
Good Morning Eileen,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent company and service excellent…
Excellent company and service excellent quality jacket value for your money easy to use website
January 31, 2024
Reply from FatFace - ABERDEEN 4
Hello Anthony
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Second online order and I am again very…
Second online order and I am again very happy with the service and quality of purchases being an xsmall size and being able to browse and choose what I need is a great bonus.
January 23, 2024
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Quality jeans ,excellent price and…
Quality jeans ,excellent price and lovely customer service
January 27, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great warm coat at great price
January 25, 2024
Reply from FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new coat and that you found this to be a great price. I hope you continue to love our products as much as we do.
All the best, MM
Great boots- comfortable and well made
Great boots- comfortable and well made. Lovely quality leather.
Arrived quickly after ordering too!
January 24, 2024
Reply from FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
A good company that supplies good clothing.
A good company that supplies good clothing. Very professional in both in shop and online shopping.
January 16, 2024
Reply from FatFace - ABERDEEN 4
Good Afternoon Gerry,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back!
Kind Regards, JW
Fatface, a unique style, crafted quality
Fatface clothes are a unique combination of style crafted out of quality materials. Promptly delivered with nice pricing.
The only maybe negative thing is that they are not available on mainland Europe.
January 16, 2024
Reply from FatFace - ABERDEEN 4
Good Afternoon,
Thank you for taking the time to leave us a review!
I am so glad to hear you are enjoying your new Fat Face items, it is great to hear such positive words from our customers.
We appreciate your feedback in regards to our shipping, I have passed this feedback on to the relevant department.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very good and nice clothes
January 16, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Nice naturally friendly service
Nice naturally friendly service. Not 'over' friendly which you sometimes get these days. Well folded garments. Sale was on with some great bargains, made even better because of FatFace's quality.
January 20, 2024
Unprompted review
Reply from FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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