Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... See more
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Quite possibly the best customer service I’ve ever received. I was looking for a particular skirt for my partner, as she wanted it for our holiday. This was out of stock literally everywhere…even on... See more
Company replied
On-line delivery is super quick and being able to return unwanted items to any Fat Face store is really convenient and quibble free. I do think the Mens Jeans are too expensive though at £59.99. Unf... See more
Company replied
Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 High Street, NP7 5RY, Abergavenny, Gwent, United Kingdom
- 01873 851565
4.6
Excellent
129 reviews
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Great service.
August 8, 2025
Reply from FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
EXCELLENT CUSTOMER SERVICE
Andrew at the Abergavenny store, went above and beyond in order for me to get my dress on time for my night out!! My dress hadn't arrived when it was supposed to, I spoke to Andrew, who contacted customer services, they apologised for the delay but assured it would be with me the end of the day and it was!! A big shout out to Andrew 😀 x
July 17, 2025
Unprompted review
Reply from FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Thank you so much
Thank you so much, had wonderful service from Robyn, she went above and beyond to help me find an outfit that was breastfeeding friendly. She took time to help me and suggest clothes that I would never have looked at and when I tried them on they were perfect. So lucky to have this fat face in abergavenny, it’s my go to place. Robyn saved me from being a very stressed out mumma, thanks again
June 19, 2025
Unprompted review
Reply from FatFace - ABERGAVENNY
Thank you so much for your kind words! We’re so happy to hear that Robyn was able to help you find the perfect outfit. She’ll be absolutely delighted to know how much her support meant to you.
It’s wonderful to know our Abergavenny store is your go to, and we’re so glad Robyn could make your visit a little easier during a busy time.
Take care and see you again soon! - LE
Ordered 2 tee shirts for my husband
Ordered 2 tee shirts for my husband . The quality was exceptional but one was a little skimpier than the other so returning it for a bigger size.
May 31, 2025
Reply from FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service.
Easy to navigate website and picked up from local shop a day earlier than expected. The quality of the clothing was above average and colours were exactly as they looked online.
May 23, 2025
Reply from FatFace - ABERGAVENNY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Easy to order and easy to collect 😊
April 29, 2025
Reply from FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I still haven’t received my order and…
I still haven’t received my order and have had no communication from either FatFace or the courier
April 29, 2025
Reply from FatFace - ABERGAVENNY
Hello Tanya, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order or received any communication. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Robyn was incredible in the Abergavenny…
Robyn was incredible in the Abergavenny store today! My mum was struggling to hold my sleeping baby so gave her a seat so I could try on some clothes I really needed. Big shout out and a big thank you!
April 16, 2025
Unprompted review
Reply from FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Placed order on-line. Delivered on time as promised, which was to my local store. Only one of the two items I ordered was available at my local store hence why ordered tge items on-line. Easily wrapped although the delivery was virtually a week. Staff in local store were kind and helpful as always in this store and they also explained return procedure.
April 14, 2025
Reply from FatFace - ABERGAVENNY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ABERGAVENNY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Issues since Next took over FatFace.
Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as he could not find the order number nor could customer services, which is very odd. I also like to check my previous orders in my account especially when buying gifts for people. Plus free delivery has ended. It would also be good if when shopping online your items would stay in your basket for say an hour to 2 hours to enable you to look for other items without risking the ones you want selling out before you go to pay. Otherwise you lose what you want, it's so frustrating. Local store could do with being twice the size. Staff are great.
January 22, 2025
Reply from FatFace - ABERGAVENNY
Hello Heather
Thank you for your review.
I am sorry to hear that you are unable to see your previous orders. You should be able to see any orders that you have made right back to September 10th 2024. If you need to search for an order older than this, please do let us know and we can help.
In regards to your basket, if you wish to take a little longer to decide on your purchase, you can always add your items to your wish list that we have available.
Thank you, LE
Reply from FatFace - ABERGAVENNY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ava Purple Backpack
I had seen the Ava Purple Backpack on line, but wanted to see what it actually looked like and to check it was a good size.
I popped into the Abergavenny store and was greeted by 2 very friendly members of staff, Andrew and Millie, they were both most helpful letting me look at said bag to check it was what I needed, they even removed the packing so i could see the pockets inside, nothing was too much trouble. They didn't have the colour i wanted in stock, so kindly ordered it for me to be delivered to store in Abergavenny.
Upon collection I was greeted by Eira and Erin, who were both friendly and welcoming and made the process easy and trouble free, they also let me check to see the colour was what I expected, unpacking and repacking for me to take away.
The overall shopping experience was great, very attentive members of staff, giving amazing customer service.
I would definitely recommend Fatface Abergavenny ⭐️⭐️⭐️⭐️⭐️
September 18, 2024
Unprompted review
Reply from FatFace - ABERGAVENNY
Hello Susan,
Wow, what a wonderful review to read! I am so pleased to hear that you had what sounds like a really positive experience in our Abergavenny store.
I will be sure to pass your comments to our team, and we look forward to welcoming you back soon.
Thank you, LE
Very helpful and friendly staff
August 11, 2024
Reply from FatFace - ABERGAVENNY
Hello Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic customer service
Fantastic customer service went out of their way to choose size that fitted me the best, many thanks to the gentlemen who served me , if had so many compliments about the denim Jacket I bought
August 11, 2024
Reply from FatFace - ABERGAVENNY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff and always happy to deal…
Helpful staff and always happy to deal with issues and returns
August 14, 2024
Reply from FatFace - ABERGAVENNY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic store and shopping experience
Fantastic store layout, inviting and warm to the eyes. The clothes are vibrant and contemporary. The only problem is keeping to the budget. Just love this place, alongside the engaging and friendly staff. My go-to shopping experience.
August 7, 2024
Reply from FatFace - ABERGAVENNY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Order was delivered on time stated and…
Order was delivered on time stated and returns were easy to send back without any fuss
June 18, 2024
Reply from FatFace - ABERGAVENNY
Good afternoon, Pamela.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived on time and you found our returns process easy and hassle free. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great for a disabled lady to shop
Found the Internet easy to use, very straight forward and being able to collect my order from local shop was really helpful.
June 18, 2024
Reply from FatFace - ABERGAVENNY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
A easygoing purchase no hassle and…
A easygoing purchase no hassle and great price. I’m very pleased with the goods and will be buying again.
June 3, 2024
Reply from FatFace - ABERGAVENNY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the overall purchase to be of no hassle. I hope you continue to love our products as much as we do.
All the best, MM
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