Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quite possibly the best customer service I’ve ever received. I was looking for a particular skirt for my partner, as she wanted it for our holiday. This was out of stock literally everywhere…even on... See more
Company replied
On-line delivery is super quick and being able to return unwanted items to any Fat Face store is really convenient and quibble free. I do think the Mens Jeans are too expensive though at £59.99. Unf... See more
Company replied
Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 High Street, NP7 5RY, Abergavenny, Gwent, United Kingdom
- 01873 851565
4.6
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff…They were just so helpful…
The staff…They were just so helpful couldn’t do enough for you and customer service is excellent! A truly lovely store.
October 27, 2023
Reply from FatFace - ABERGAVENNY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - ABERGAVENNY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service and lush clothing
October 20, 2023
Reply from FatFace - ABERGAVENNY
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERGAVENNY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Always pleased with the quality
Always pleased with the quality, design, accuracy of the sizing, ease of ordering,good prices. Buying for the family all the time, they have always enjoyed Fate Face. Keep up the good work!
October 18, 2023
Reply from FatFace - ABERGAVENNY
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Efficient and staff very helpful
October 17, 2023
Reply from FatFace - ABERGAVENNY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Really good and helpful in this store
September 5, 2023
Reply from FatFace - ABERGAVENNY
Hi Charlotte
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order
Easy to order . Delivered on time and the clothing items are well sized and made .
August 18, 2023
Reply from FatFace - ABERGAVENNY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - ABERGAVENNY
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Fabulous experience in Abergavenny…
Fabulous experience in Abergavenny store. Some mix up with my refund card - Robyn and Talitha took a great deal of time and trouble to sort it out. Always so friendly and courteous, I love shopping there
August 10, 2023
Unprompted review
Reply from FatFace - ABERGAVENNY
Good Afternoon
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Great service from Fat Face as always
Great service from Fat Face as always. Order arrived at destination quickly and the staff were friendly when I collected, allowing me to try on before I took them home.
August 7, 2023
Reply from FatFace - ABERGAVENNY
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Lovely fabric(made in India) always…
Lovely fabric(made in India) always excellent love this dress and delivery was speedy picked up from Abergavenny Store!
August 7, 2023
Reply from FatFace - ABERGAVENNY
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Fabulous jacket
Bought on line collected from nearest store easy way to order as try on and return if a problem great store.
August 7, 2023
Reply from FatFace - ABERGAVENNY
Thank you for your 5*! We are thrilled to hear of your positive shopping experience with us! - RS
Excellent customer service
Lady in Abergavenny shop was so helpful when I returned an item that I paid for via Klarna. Both the lady who served me and her colleague went out of their way to organize my return. Excellent customer service.
August 10, 2023
Reply from FatFace - ABERGAVENNY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fabulous bag and slippers
Fabulous bag and slippers, fast delivery and perfect packaging xx
July 3, 2023
Reply from FatFace - ABERGAVENNY
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Friendly staff
June 21, 2023
Reply from FatFace - ABERGAVENNY
Hi Maria
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERGAVENNY
Thank you for your review. We deeply appreciate your feedback! - RS
Once ordered received the order within…
Once ordered received the order within 3 days- seamless and great service
May 20, 2023
Reply from FatFace - ABERGAVENNY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Beautiful outfit
Beautiful outfit. Much nicer than expected. Promoted from casual dress to wedding party outfit!
May 12, 2023
Reply from FatFace - ABERGAVENNY
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Was advised by email that if someone…
Was advised by email that if someone else collected my package with Id they could collect it. When they collected their own package they were told he could not collect mine so I had to make a special journey
May 8, 2023
Reply from FatFace - ABERGAVENNY
Hello,
Thank you for taking the time to leave your review. I am sorry to hear this happened. I will be in touch with the store to clarify that this would have been ok.
Thank you, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.