Yet another excellent FatFace polo shirt, think I must have more than 10 now. Always good quality, wash beautifully, and last seemingly forever.
Company replied
Location
Switch locationUnit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB
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See what reviewers are saying
I had the best customer service that I have had in a long while. The lad who served me was polite, friendly and was actually able to fold my clothes as I would myself (very rare these days) which mad... See more
Company replied
I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing butto... See more
Company replied
Great customer service. Very easy to order. Good quality product and nice fit, as described. Order arrived on time and the staff at the local store were delightful to deal with - very helpful and plea... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, United Kingdom
- 01295 276241
4.8
Excellent
162 reviews
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Easy to order fast delivery if not…
Easy to order fast delivery if not correct due to size etc very simple to return
January 18, 2024
Reply from FatFace - BANBURY
Hi Susan,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Reply from FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Super helpful staff
I had to return something from my order and the staff in the Banbury store are just fab. I'm always struggling to find great plus-size clothing and the lady who helped me the other day in the store was lovely and helpful and, not only did the return for me, but pointed me in the direction of some great plus-size dresses in the sale. Its a breath of fresh air having such attentive staff.
January 15, 2024
Reply from FatFace - BANBURY
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your more suitable purchases, and look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - BANBURY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I have no problems with fat face!
January 13, 2024
Reply from FatFace - BANBURY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I absolutely love sale time at Fatface in the Banbury store
I absolutely love sale time at Fatface in Banbury. The entire shop is full of lovely Fatface sale items to entice and encourage investment in statement pieces and every day wear at 50% of their usual price.
I spent possibly a little too much but my purchases included the monochrome coat that I'd desperately wanted so I was so happy that I was able to buy it at a third of its full price. Yes, I said a 3rd: £55 instead of £150.
The staff in the Banbury shop are really helpful and are interested in what their customers are buying.
A great sales experience.
January 9, 2024
Reply from FatFace - BANBURY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes that always fit me.
Great clothes that always fit me well, love the designs. Plus the staff in FatFace in Banbury are so lovely and they always make me feel so welcome in their store.
January 4, 2024
Reply from FatFace - BANBURY
Good Afternoon Claire,
Thank you for taking the time to leave us a review!
I am so happy to hear you are loving the quality of our clothing and that you had such a lovely experience in our Banbury store! I will make sure to pass this feedback on to them!
We cannot wait to welcome you back!
Kind Regards, JW
Fatface is a lovely brand
Fatface is a lovely brand. Quality items, always fabulous when they have sales!
Regularly buy at least a dozen gifts for family and friends every year
Staff are really good in the Banbury store
December 28, 2023
Reply from FatFace - BANBURY
Hello Selina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had an absolute brilliant assistant…
I had an absolute brilliant assistant called Denise. After returning quite a few items she took the time to go and look for a different size on the rack, return rail and the website.
This was in the Banbury Gateway store.
I wish there was more Denise’s about.
January 2, 2024
Unprompted review
Reply from FatFace - BANBURY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Visited Fatface in Banbury recently
Visited Fatface in Banbury recently, such a lovely, clean well set out store. Staff are always so friendly and welcoming. Shall definitely make this my go to store.
December 20, 2023
Reply from FatFace - BANBURY
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff very helpful & efficient
December 4, 2023
Reply from FatFace - BANBURY
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Banbury store to be so helpful and efficient. I will be sure to pass on your lovely comments to the team.
Take care, MM
Brilliant service
Brilliant service, ordered online and was ready to collect within a few days. Nice easy collection and store staff were very polite and extremely efficient
December 7, 2023
Reply from FatFace - BANBURY
Hello Claire
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BANBURY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I generally don’t write reviews but….
I generally don’t write reviews but we had such a wonderful experience in your store that I had to.
The staff were so helpful, went an found different sizes & clothes for both my children, I have very tall children and struggle to find clothes that fit them as the clothes are designed to, they are often too short in the arms, or too baggy in the waist, but we had no issue finding lots of things for both of them, usually it takes my daughter hours to find something to buy that she likes, but we were in and out within about 45mins, with both having multiple new outfits, the stockroom clerks were just so helpful, & accommodating to our needs, each member of staff greeted us with a smile, good manners and a helpful attitude, each one of them is a credit to your company!.
Thank you for making our shopping trip stress free, because I hate shopping and not being able to quickly find what I want.
December 2, 2023
Unprompted review
Reply from FatFace - BANBURY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fast friendly service.
November 29, 2023
Reply from FatFace - BANBURY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very good value for money
November 10, 2023
Reply from FatFace - BANBURY
Good Morning Stephen,
Thank you for taking the time to leave us a review!
We really appreciate your positive feedback regarding the value of our clothing! We cannot wait to be welcoming you back soon!
Have a great day! - JW
Great service
Very helpful staff suggested I look on line, quick delivery and the shirt was half price!!
November 2, 2023
Reply from FatFace - BANBURY
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic good quality love both tops
October 20, 2023
Reply from FatFace - BANBURY
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Quick processing my order
Quick processing my order. I mistakenly ordered same items twice. Two parcels to Royal Mail Click & Collect went astray. Jordan at Banbury branch extremely helpful as was Customer Service and staff in Banbury letting me know when items were delivered. Katie very helpful and Jordan dealt efficiently with refund for cardigans I had ordered twice.
October 17, 2023
Reply from FatFace - BANBURY
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy online transaction with store…
Easy online transaction with store collection where the assistant was friendly and helpful
October 23, 2023
Reply from FatFace - BANBURY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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