Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... See more
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Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... See more
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James, James... JAMES!! I came into the store looking for advice from someone on how to dress for summer and left with an entire new wardrobe full of new looks... James spent well over an hour explain... See more
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I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, United Kingdom
- 01256 352103
4.8
Excellent
166 reviews
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Reply from FatFace - BASINGSTOKE 2
Good Afternoon Jackie
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Return an online order
I had to return the dress I had ordered online as it was not the right size for me. The return process was very smooth and simple and the staff very courteous and helpful
April 25, 2023
Reply from FatFace - BASINGSTOKE 2
Good afternoon, Misbah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Great company
I had bought lots of clothes in the sale in two sizes as never quite sure which would be best fit. I went to store to return unwanted items.
Staff were very helpful and I browsed while they sorted returns.
Found some lovely new things to buy. It’s so much nicer in store but not so many choices.
Staff were very efficient and friendly.
A great experience.
April 23, 2023
Reply from FatFace - BASINGSTOKE 2
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Basingstoke store - this is great to hear. Take care, BP
Excellent
Excellent the assistant was very friendly and took the time to discuss different options on my choice of clothes. Thank you
March 30, 2023
Reply from FatFace - BASINGSTOKE 2
Hello Angela, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Nice pair of chinos
Ordered these chinos on line.
Delivery was made within the time stated.
The chinos have a nice feel and seem to be well made.
Unfortunately they were slightly too big for me but then that was due to me losing weight over the last few months. I took the chinos back to store and exchanged them for a smaller size. Pleasant staff in store.
March 30, 2023
Reply from FatFace - BASINGSTOKE 2
Good morning,
Thank you for taking the time to leave you review. I am pleased that you found delivery to be quick and that you were able to easily exchange the chinos in store. I am especially pleased that you found the crew in our Basingstoke store to be pleasant and I hope you continue to have a great shopping experience with us.
Take care, MM
Amazing helpful staff
Bought three items for my husband’s birthday and the two guys were undaunted when they acted as my personal shoppers! Nothing was too much trouble. Highly recommend.
March 25, 2023
Reply from FatFace - BASINGSTOKE 2
Hello, Thank you for your feedback the crew at the Basingstoke store. It is so wonderful to read about the great experience you had instore
Take care - KS
Reply from FatFace - BASINGSTOKE 2
Hi Linda, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant Customer Service
November 12, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Roxeen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely Basingstoke Team!
They are always so friendly and helpful at the Basingstoke store. I phoned up to see if there were a pair of boots I wanted in my size. The lady who answered was so helpful and put the boots aside for me. She had gone home when I arrived to collect them but the other lady and gentleman there were equally as lovely and helpful.
Thank you as always team Basingstoke! :)
October 13, 2022
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Good afternoon, Zosia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
I bought a Arlie Breton online which…
I bought a Arlie Breton online which was lovely Quality and a good price, unfortunately my arms were not long enough so I took back to our local store who very kindly gave me a refund, I tried a couple of other items that I loved but again I had to leave them behind due to my short arms. Lovely shop though and very pleasant staff.
October 5, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Mike, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface doesn’t disappoint
Great order, swift delivery , Fatface quality and trendy.
September 3, 2022
Reply from FatFace - BASINGSTOKE 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Very positive experience buying hoodies…
Very positive experience buying hoodies for my children in the Basingstoke store and a gossip for myself online. Excellent quality and lovely and warm. The staff in store were very polite and friendly!
August 26, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
just a really solid experience
just a really solid experience. good on you guys :)
props to the super nice staff member who was soloing the whole store.
July 23, 2022
Reply from FatFace - BASINGSTOKE 2
Good afternoon Ed,
Thank you for your 5* review about your recent experience in our Basingstoke Store. Please be assured that this feedback will be passed on to the store.
Have a great day!
Take care, EG
Pleasant staff and a good range.of product
Pleasant staff who are knowledgeable, helpful and polite. Good range of clothing and accessories too; it's a decent sized store.
July 14, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Jo, Thank you for your 5* review on the Basingstoke store - this is really wonderful to hear and your feedback will be passed onto the crew in store! Take care, LE
Fatface Basingstoke are so helpful and lovely
Staff in Fatface Basingstoke are so helpful and lovely to be around. They really helped me. I ended up ordering online but they helped with my decision and had some good suggestions.
June 23, 2022
Reply from FatFace - BASINGSTOKE 2
Good afternoon, Thank you for your positive feedback regarding the service you have received in store! Take care, - ES
They think well of their customers
I am a complete fan of their clothes. But I bought a dress 6 months ago and wore it recently, washed it and it shrank. I took it to the store(Basingstoke) and the store gave me a voucher of its last sale price. Amazing customer service. Glad the company likes to retain its customers.
June 12, 2022
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hi There, thank you for your lovely review on the Basingstoke store - I am so pleased that they were able to help you out on this occasion. Take care, LE
Great shop friendly staff :)
Staff in Basingstoke branch really helpful and friendly. Will be shopping in there again soon :)
April 11, 2022
Reply from FatFace - BASINGSTOKE 2
Good Morning
Thank you for your 5* review and for sharing your recent experience in our Basingstoke store. Please be assured that this will be passed onto the crew members involved for you.
Have a great day.
- EP
My favourite store.
Always love Fatface. My local store has such nice employees. They are always so friendly and helpful. Always willing to look up an item on line, if they do not have it in stock. A very friendly and smiley store.
March 31, 2022
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for your lovely review about your local store. I will be sure to pass this feedback to the store.
Have a great day - EG
Reply from FatFace - BASINGSTOKE 2
Hi Hannah
Thank you for rating us so highly. Glad you are like it. Enjoy your weekend. MJ
Not sure which this review is for,I…
Not sure which this review is for,I bought dungarees on line,which I am thrilled with. I also bought the Sussex jacket from your branch in Basingstoke,I wasn't quite as lucky with that. I wanted the blue version which they didn't have, so they ordered it for me. I was amazed how quickly both parcels arrived and both on the same day. Unfortunately I had to return the jacket because I found the blue was too dark for me . The staff in the shop I have always found to be very helpful and efficient,. Thank you.
February 28, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Barbara, thank you for leaving us your 5 star review. We so happy to hear of the good service you have received and we hope you continue to enjoy your shopping experience with us! Take care, - ES
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