I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... See more
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I visited the Basingstoke and bought some lovely clothes but had to order the trousers online as you don't stock short lengths in store which is frustrating. However I was able to use my Blue Light ca... See more
Company replied
Fatface are a great retailer. The shop always looks well stocked &tidy. It feels like walking into a very expensive & luxurious shop. Ordering online is easy & im kept up to date with my orders. I nev... See more
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When ordering online always comes the same day you choose. When a recent order had not arrived after a few days they were very helpful on the phone to resolve this issue. The staff in my local... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, United Kingdom
- 01256 352103
4.7
Excellent
153 reviews
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Very positive experience buying hoodies…
Very positive experience buying hoodies for my children in the Basingstoke store and a gossip for myself online. Excellent quality and lovely and warm. The staff in store were very polite and friendly!
August 26, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
just a really solid experience
just a really solid experience. good on you guys :)
props to the super nice staff member who was soloing the whole store.
July 23, 2022
Reply from FatFace - BASINGSTOKE 2
Good afternoon Ed,
Thank you for your 5* review about your recent experience in our Basingstoke Store. Please be assured that this feedback will be passed on to the store.
Have a great day!
Take care, EG
Pleasant staff and a good range.of product
Pleasant staff who are knowledgeable, helpful and polite. Good range of clothing and accessories too; it's a decent sized store.
July 14, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Jo, Thank you for your 5* review on the Basingstoke store - this is really wonderful to hear and your feedback will be passed onto the crew in store! Take care, LE
Fatface Basingstoke are so helpful and lovely
Staff in Fatface Basingstoke are so helpful and lovely to be around. They really helped me. I ended up ordering online but they helped with my decision and had some good suggestions.
June 23, 2022
Reply from FatFace - BASINGSTOKE 2
Good afternoon, Thank you for your positive feedback regarding the service you have received in store! Take care, - ES
They think well of their customers
I am a complete fan of their clothes. But I bought a dress 6 months ago and wore it recently, washed it and it shrank. I took it to the store(Basingstoke) and the store gave me a voucher of its last sale price. Amazing customer service. Glad the company likes to retain its customers.
June 12, 2022
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hi There, thank you for your lovely review on the Basingstoke store - I am so pleased that they were able to help you out on this occasion. Take care, LE
Great shop friendly staff :)
Staff in Basingstoke branch really helpful and friendly. Will be shopping in there again soon :)
April 11, 2022
Reply from FatFace - BASINGSTOKE 2
Good Morning
Thank you for your 5* review and for sharing your recent experience in our Basingstoke store. Please be assured that this will be passed onto the crew members involved for you.
Have a great day.
- EP
My favourite store.
Always love Fatface. My local store has such nice employees. They are always so friendly and helpful. Always willing to look up an item on line, if they do not have it in stock. A very friendly and smiley store.
March 31, 2022
Reply from FatFace - BASINGSTOKE 2
Hi there,
Thank you for your lovely review about your local store. I will be sure to pass this feedback to the store.
Have a great day - EG
Reply from FatFace - BASINGSTOKE 2
Hi Hannah
Thank you for rating us so highly. Glad you are like it. Enjoy your weekend. MJ
Not sure which this review is for,I…
Not sure which this review is for,I bought dungarees on line,which I am thrilled with. I also bought the Sussex jacket from your branch in Basingstoke,I wasn't quite as lucky with that. I wanted the blue version which they didn't have, so they ordered it for me. I was amazed how quickly both parcels arrived and both on the same day. Unfortunately I had to return the jacket because I found the blue was too dark for me . The staff in the shop I have always found to be very helpful and efficient,. Thank you.
February 28, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Barbara, thank you for leaving us your 5 star review. We so happy to hear of the good service you have received and we hope you continue to enjoy your shopping experience with us! Take care, - ES
Great selections with perfect fit
February 27, 2022
Reply from FatFace - BASINGSTOKE 2
Hi Cas, thank you for taking the time to leave us your 5 star review. Have a lovely day! - ES
Well done Fat Face
Fat Face in Basingstoke offer a first class shopping experience, the staff are helpful, friendly and always happy to pass the time of day.
January 10, 2022
Unprompted review
Reply from FatFace - BASINGSTOKE 2
Hello Carol,
Thank you for your 5* review.
I am so happy to learn of the shopping experience you have had with us whilst visiting our Basingstoke store recently. I will absolutely be passing this onto the crew to ensure they are aware of your lovely feedback!
We hope to welcome you back to store very soon and hope you continue to receive great service with us.
Have a great week!
Take care - CT
Great customer service
Received an online order - thank you. Everything in one box which is great 👍🏼 Some items had to be returned / exchanged which I did via Basingstoke store and I thought this could potentially be headache for the sales team… it wasn’t. They served me with a smile and hoped I enjoyed the rest of my day - thank you 😊
FYI clothes are great too 👍🏼
December 1, 2021
Reply from FatFace - BASINGSTOKE 2
Hi Karen,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and are enjoying your purchases. I am very pleased that returning some of the items was quick and easy for you.
Have a great day!
Thanks again, JH
No hassle friendly staff
December 1, 2021
Reply from FatFace - BASINGSTOKE 2
Hi Lesley,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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